I would NOT recommend this place after my total experience!
First & foremost the day of my first appointment was a smidge chaotic because the parking lot is full of reserved parking so I had to park like half a mile away so okay whatever.... walk in to be greeted by friendly staff and a gorgeous waiting area :) fill out all my paperwork and go back to the room for xray. I then proceed to tell the dentist what my issues are and she told me I needed 5 more things done than I thought... okay fine. Right now I can only manage to handle this. They then tell me that they need to submit it to the insurance company but my insurance doesn't cover sedation (which I know for a FACT they do) So I tell them that I'll go else where because I would like to be sedated for ORAL SURGERY, this isn't simply pulling a tooth, this is cutting into the gums to pull out shards of jagged tooth pieces left behind from when then cracked.
Long story short, Dr. Gets testy with me when I ask for my xrays that came with my consultation because I now need to go elsewhere and basically slides them to me and I'm done.... never heard from them again.
Fast forward 3 weeks, still no call and I've left a message at this point. I receive a letter in the mail for my insurance company telling me after several attempts at teaching the dentist, they're going to close my inquiry because it's taking too long so I call them AGAIN. I finally get an answer and to be honest, I'm a little upset because this isn't something that can wait! I inform them that they have no responded to my insurance company after 2 attempts, she says yes they did, wait another week. So I wait another 2 weeks at this point!!!!!!! I get back from vacation to realize I have yet to receive a call, voicemail, email, text NADA from this dentist so I call and I'm obviously not happy at this point. I get lied to and told they've left SEVERAL voicemails (which they didn't because I have VISUAL VOICEMAIL) & that we can make my appt for Monday 8/6/18. I say okay and we schedule it. Thank God I've got common sense or for the fact that I've had surgery before because I was never told to stop taking meds or not eat after midnight or the typical things they tell you. I am told that I will be asleep and that anaesthesia was approved.
Finally 8/6/18 is here ! I can't wait for this to be over and done as legit almost 8 weeks have passed since my initial appt. I fill out all paperwork for anaesthesia to be performed. I wait 40 mins after my scheduled surgery time and I'm taken back. I sit down in the chair and they put a gas mask on my nose and tell me to start breathing. I said I am gonna be knocked out correct ? Gentlemen says yes, you won't feel anything. I said I'm getting anaesthesia and he said no, you're getting gas, so now I'm visibly upset. Dentist comes in and tells me she's just cleaning my mouth out yet I can feel her stabbing me with some sort of medication on a little plastic thing... I say to her I AM FULLY COHERENT! DO NOT DO ANYTHING UNTIL I FALL ASLEEP! She says stops panicking were just cleaning... tears are streaming down my face and she pulls so hard on something I let out a huge scream and again say DO NOT DO ANYTHING TIL I'M ASLEEP! she says she's sorry for the pain but rest assured it's gonna be okay, she's just cleaning.... I cry for another 10 mins while I'm starting to realize that they're NOT gonna gimme enough gas or anesthesia for me to be asleep or even a little loopy for that matter. I have now repeated several times that I'm in excruciating pain and screamed and they stop and walk out. I sit there still watching HGTV like I was the entire time and she comes back in and says YOU'RE DONE ! as they try to shuffle me into a wheelchair which I decline BECAUSE CLEARLY I'VE HAD NO MEDS SO I CAN WALK. Asst to the Dr says it's protocol so I sit and I am visibly upset. They wheel me out of the back to the door and I go to stand up and she's instructing me to sit because I am unstable and at this point I lose it and stand up from the wheelchair and proceed to tell them that they're basically committing fraud charging for anesthesia yet not providing it to patients and I also inform them that I'd be writing this review :) worst experience ever! Zero empathy and straight lies... I'M 31 YEARS OLD! NO NEED TO TELL ME YOU'RE JUST CLEANING WHEN I CAN SEE & FEEL YOU YANKING MORON! read more