Great! We had challenge using our CC payments. Elise one of the PSN staff patiently waited for our…read moretransaction. Overall experience is ok.

Weird experience. St. Lukes is hit-or-miss, flip a coin. It seems only the doctors have enough…read moreEnglish skill to communicate effectively. The problem is that they trust their secretaries/nurses (same person) to communicate in texts and in person. The miscommunications are comedic but frustrating. Today, I was happy to get a walk-in consult that my other doctor required before surgery. This cardio clearance" lasted about 5 minutes and was a quick "Do you....? do you.....? do you....?" check 5 boxes and then rush me out the of the oddly small office. I lol actually thought that Dr. Greggy A. Panga was comping me for the consult (as some doctors do at St. Lukes for such short "consults"), so I was preparing to give the nurse/secretary a sizable tip, but then she said, "5,000 pesos." Suddenly her English is sharp lol I had asked her TWICE before I went in about the cost but she somehow couldn't understand and then suddenly waved me into the doctor's tiny office with hundreds of "Stich" (of cartoon "Lilo and Stich") toys covering the one basic bookshelf that took up the whole wall. After getting my free coffee and snack downstairs, I decided to ask the desk staff about the cost. They were kind but couldn't understand me, nor I them (!), as it took about 25 minutes to finally grasp her meaning after I asked her to write the costs on paper. Anyway, the nurse had told the desk staff that they had discounted it for me from 100$ to 75$. Well, they certainly made no mention of that to me in the office nor on my billing sheet. So it was apparently even more ridiculous of a price. Again, there were no prices listed anywhere (or none shown to me despite my asking several times). St. Luke's allows its doctors to charge ANY AMOUNT THEY CHOOSE! So then you're shocked after you've had one reasonable procedure/cost with one doctor only to get charged 4 times more with another doctor. Buyer beware. Check the cost first. Also, this doctor today was rather strange as he avoided looking me in the eye and then rushed through the info and rushed me out despite having no other patients waiting and it was 3:30pm (so I don't think he was late for some golf tee-time). Maybe he was planning on price-gouging me and felt guilty. Hmmm....anyway, sigh, not a good feeling, feeling ripped-off, especially at the premier medical establishment in the Philippines.

Some nurses are not approachable. HMO Processing is too long. It take almost 2 hrs. Some doctors…read moreare also unprofessional

To whom it may concern,…read more I would like to inform your great officethat it took us 10hrs just to process our billing.11-9pm ,my father was supposed tobe discharged at /om but was released 9pm due to the incompetenct of your staff.We were even charged 3800 for room because of that delayed.none if your staff located your doctor,no managers as per your staff.Even gave us a reason if problem persist inyour department who will be contacted,theanswered 'DEPENDE',iyour staff dont have any idea where the dictors are.seems they dont care.thats the impression they made.What kind of billing dept you have that will take 10hrs to process this making us like begging and waiting to be served.is this how your or lgreat hospital provide services for medical assistance?You are doing public seevece,but your employee seems just there because if monthly salary that shows no concern at al.Hoping you can di simething about this and most importantly.train your staff to be a human.it seems you emplyed an AI,programed to do routined act without compassion.Hoping that you

If you dont want to wait longer in the admission dept. You need to coordinate first with your HMO…read more Standard room .Clean and enough for space .Small bench bed for my companion(my bad not getting upgraded room) .No bidet Nurses, intern doctors .Nurses are caring .Intern doctors are really eager to questions alot while im so tired and dont feel well. I did not get rested well the whole night. Doctor .The best ent really .Feel relief after the surgery Releasing .From 10:30AM to 9PM we got discharged just in time.

I am very disappointed in how a big hospital like The Medical City facilitates their billing…read moresystem. It was so inefficient - it took us 5 hours just to finalize our billing statement. This was such a waste of time and it does not reflect good patient care. With the amount you charge your patients, I hope you could upgrade your billing department.

When my youngest daughter was less than two months old, her pediatrician said she heard a slight…read moreirregularity with her heartbeat. That is never a good thing to hear for a mom. The pedia advised us to see a pediatric cardiologist to have her heart checked and she referred us to Dr. Pasimio at the Perpetual Help Medical Center. When I got to the cardiology department of Perpetual and asked for Dr. Pasimio, there was this small lady who came to greet me. I thought she was a nurse because she was wearing a scrub suit, then she introduced herself. For somebody with lots of credentials, Dr. Pasimio was so kind and unassuming. She was very chatty which made us feel less nervous with our visit, and very thorough. She checked my baby's heartbeat twice and asked us questions about our medical history. She didn't hear anything wrong with my baby's heartbeat, but she performed an ECG exam anyway to be sure. As Dr. Pasimio predicted, everything was alright with my little one's heart. She even joked if she can take my daughter home with her because she's just perfect. She clearly loves babies. If anybody's looking for a pediatric cardiologist, I highly recommend Dr. Pasimio.

Doctor is very late in the appointed time, rude and un professional. I have a consultation here and…read morethe doctor is not friendly and unprofessional. Paid 2k to be scolded here because i ask question about my condition. Like wtf? I cant even ask question so whats the point of consultation. Not worth it. I immediately change hospital after this. Please teach your doctor to be nice to patient. I didn't came there to be scolded and to be embarrassed. I'm a stress patient who need an advice from a professional doctor but seems like the doctor is impatient and can't control it's anger. She even doesnt want me to ask question. Shocking is she wants me to watch tiktok doctors and advice me to bring my question to tiktok doctors. Wtf is wrong with this doctor! She kept on saying about TIKTOK DOCTORS watch this get an advise?? Why do i need to ask those TIKTOK DOCTORS if im already in front of her and i cant even ask about my medical condition/problem. Wtf!! What kind of doctors are you hiring???? Very unprofessional. I will never come back to this hospital!!!!!!!! Waste of time and money.. JANUARY 15,2025

I would caution anyone away from this hospital - especially from Cardiologist Rody G. Sy MD, my Ama…read moredied under his care several years ago from multi-organ failure, in fact, she died under excruciating pain, screaming from her hospital bed for a head physician who was rarely present. If not medical malpractice, this was a case of outright negligence, she checked into Cardinal Santos after sustaining a blood clot from a head injury and subsequently died due to liver poisoning which affected her other organs. What an absolutely useless team of doctors she had led by the incompetent Dr. Sy who failed to perform the proper medical examinations and carelessly prescribed anticoagulants with fatal repercussions. While the doctor was away, her organs were slowly being poisoned until it had spread to her liver, causing irreparable damage. All together my Ama's death was a direct result of the failure to exercise reasonable medical care, a lack of a thorough and accurate diagnosis, along with an unnecessary delay of proper treatment. As my Ama's primary physician, it was incumbent upon Dr. Sy or any capable members of his staff to recognize symptoms requiring further testing and treatment. They ALL failed to do so. This hospitals combined failure resulted in my grandmother's suffering unnecessary liver damage. As a direct and proximate result of their actions and omissions we have suffered damages including, but not limited to: * Kidney failure * Medical bills * Emotional distress * Loss of consortium * Pain and suffering Please avoid this doctor at all costs if you value your loved once, especially in advanced age, there is simply no responsibility or accountability from the medical professionals at Cardinal Santos.

I recently had the opportunity to experience the services provided by Dr. Yap Belo's medical group,…read moreand I must say that my journey has been nothing short of exceptional. From the beginning, the level of thoroughness and professionalism exhibited by the team has been commendable. However, I would like to take a moment to highlight the outstanding support I received from Renz Magtalas. Renzie went above and beyond to ensure that my rhinoplasty procedure, performed by one of the best rhinoplasty surgeons, could occur smoothly. She arranged for a preoperative consultation through telemedicine at 10:30 at night, which truly displayed her dedication to her work. This level of commitment and going the extra mile is truly unparalleled. During the preop consultation, a concern arose regarding my low white blood cell count. Renzie wasted no time addressing the issue and promptly scheduled appointments with a cardiologist and an infectious disease specialist on the same day. This proactive approach assured me that my surgery would proceed as planned and not be canceled. I am immensely grateful for Renzie's professionalism, friendly demeanor, and compassionate nature throughout this process. Today marks the day of my surgery, and I couldn't be prouder and happier that the procedure will be conducted sooner than I had anticipated. My initial conversation with Renzie via telemedicine occurred on February 10, 2024. Immediately after, I purchased my ticket and flew to the Philippines on February 11, 2024. On February 12, 2024, appointments were scheduled for x-rays, EKGs, and labs, efficiently carried out and yielded results. And now, today, I am prepared for the big day. In conclusion, I cannot praise Dr. Yap Belo's medical group enough for their meticulous approach and the exceptional services they provide. Renzie's outstanding support and dedication have played a pivotal role in ensuring my entire experience has been smooth and comforting. I am confident that my surgery will succeed, thanks to the expertise of the renowned rhinoplasty surgeon and the exceptional team at Dr. Yap Belo's medical group. My three nurses from pre-, intra, and post-op are exceptional angels. Dr. Yap, another surgeon who completed my cartilage harvesting, and the anesthesiologist are all very friendly. And I hope they know I wrote something amazing about their hard work and teamwork. They are such a dream team. This is coming from another doctor or healthcare professional. Belo Medical Group Morato and Greenhills met all my expectations and more. Today is day one, and I am already seeing a huge improvement on my face. This is life-changing indeed. PS: I hope Vicki and Hayden at least said hi during my visit here in the Philippines; it would be nice to say these in person (review) Love, Dr. S Manuel from Seattle, WA

I've been a long time customer of the Belo Greenbelt branch, but recently, I don't know what…read morehappened. Because every time I go there, or every time I try to book a session, they're always full. Not to mention that they close so early! So after being rebuffed for the nth time, I decided to go to the nearest Belo branch-- the one in Amorsolo. (Although it is farther than Greenbelt from my office, I found that they are within walking distance as well.) While smaller than the Greenbelt branch, I find that I like the Belo branch in Medical Plaza better, just because of their people. Their receptionists are less frazzled by the number of customers, and are actually super helpful when I first went there. (I even availed of the Belo Membership card because of them!) My facial technician was very light handed (as compared to the ones in the Greenbelt , where I am always reduced to gross tears and sobbing especially when it comes to the extraction and multiple injections for steroids) and very emphatic about the pain. All in all, a pleasant experience (if you count coming away bloodied and sore pleasant. The things women do for clear skin.)

My father was admitted to Perpetual Help Medical Center Biñan and, sadly, passed away during his…read morestay. I'm sharing this with the hope that it leads to improvements in patient care, especially for the elderly and critically ill. From the start, we noticed areas that could be improved. The waiting room was uncomfortable, with no fan, a broken TV, and limited parking. During one particularly emotional evening, I went to the chapel at night to pray, seeking comfort--but was constantly interrupted by repeated "code blue" announcements coming from various areas of the hospital. It was emotionally overwhelming and added to the heavy atmosphere already surrounding our family. The ICU visitation policy allowed only one hour per day (10-11 AM). While I understand the need for controlled access, this time frame can be difficult for working family members. There were only two gowns available for use, and the hand sanitizer outside the ICU was empty at one point--raising concerns about infection control. Policies on photo restrictions were enforced, but other important safety measures felt inconsistently applied. Communication with the medical team was also a concern. Updates were sometimes given in public areas, including the waiting room, with non-family members present--raising privacy issues. Medical decisions were difficult to navigate. We agreed to a ferrous infusion for low hemoglobin, but only learned after it was administered that it could take weeks or months to be effective. We also signed a waiver for a B Positive +3 blood transfusion, thinking it was urgent, only to find out there was a delay due to crossmatching that had not yet begun. Eventually, we were informed--without prior notice--that our father was undergoing CPR. The lack of communication during such critical moments was incredibly distressing. After his passing, we observed hospital staff talking and laughing casually near the ICU, which felt inappropriate and painful to witness. Additionally, he developed a pressure wound on his nose, which appeared to result from an improperly fitted BiPAP mask. To be fair, the cardiologist on his case provided clear, compassionate, and professional care, which we sincerely appreciated. Her communication stood out positively amid an otherwise difficult experience. We later learned that this hospital serves as a training institution, and while we understand the importance of teaching hospitals, we sincerely hope that patient care remains under proper supervision and with full transparency. This experience has left our family grieving and disheartened. We share this feedback in the hope that it encourages improvements in care, communication, and respect for patients and their families. Every patient deserves dignity, and every family deserves to feel supported during the most difficult times.

Nasa Emergency Room ako ngayon at sobrang nakakadismaya ang serbisyo. Ang tagal ng proseso--mahigit…read more4 na oras na akong naka-wheelchair at wala pa ring nangyayari. Ang mahal pa ng bayad, ₱3,000 ang ER fee, pero napakabagal ng serbisyo. Mas nakakagulat pa, may mga ipis sa paligid. Hindi ito katanggap-tanggap lalo na sa isang ospital na dapat ay malinis at maayos ang pasilidad. Sana ay matugunan ito agad dahil kalusugan at kaligtasan ng mga pasyente ang nakataya.

While preparing for the birth of my second baby, my OB asked me if I knew a pediatrician in St…read more Luke's. I didn't so I asked her to recommend a breastfeeding advocate pediatrician for my baby. She gave me Dr. Cristina Bernardo, the head of St. Luke's Lactation Unit. Dr. Bernardo can be a dead-ringer for one of those Korean superstars. She's so pretty, I can't help but mention it in this post. But obviously, her looks is just a bonus because she's a brilliant pediatrician and a breastfeeding advocate. She's the head of the Breastfeeding Committee of the Philippine Pediatrics Society. Her clinic in St. Luke's Global is a haven for breastfeeding moms. She has her own breastfeeding room complete with comfy couches, nursing pillows, foot stools and books about breastfeeding. That's where she assisted me in my breastfeeding concerns with my newborn.

Dr. Saulog is my baby's pediatrician. She isn't the first pedia who saw him in the hospital when I…read moredelivered, though. Actually, we had another pedia before discovering her. There wasn't anything wrong with him, but I wanted a doctor strongly recommended by someone we know. So I started asking all my friends who was the pediatrician of their kids. I've found out that Dr. Saulog is the pedia of 9 out of 10 expat friends. There must be a reason, so I needed to check! What I like the most about her is that she is very patient and doesn't make you feel like she's in a hurry. That's something really important to me. I don't want a doctor to check my baby with an eye on him and the other one on the clock. To the contrary, she really cares about your concerns and listens carefully all your questions. Another thing I appreciate is that Dr. Saulog REALLY checks my baby front and back. She does all the measurements, check the ears, eyes and also auscultates the chest. It may sound obvious, but there are lots of pediatricians who barely look at the children. Money is what matters. And time is money. That's definitely not Dr. Saulog's vibe. My son gets really calm and comfortable with her. I also love the fact she's not that kind of pediatricians who love prescribing medicines. She only does it if necessary. HIGHLIGHT: Besides being very warm and extremely skilled, Dr. Saulog is text friendly! That means she always reply to SMS. If you are worried because your baby has a cold or something and need an advice, just text her and she'll answer you. TIP: Set an appointment in advance, because her clinic is always full - both filipinos and expats! She has a clinic also in Makati Med, but I usually go to St. Luke's.

If there is another place that I could call home, like a tertiary dwelling place, it would be…read morePhilippine Children's Medical Center. Not that I was a very sickly child, but I basically grew up in this hospital. My doctor is a resident in PCMC, and she's one of the most dedicated doctors I had ever met, having been very helpful, sincerely concerned, and did not raise up my fees for more than ten years. Her fees are reasonable and you can see that she's more concerned for your well-being than getting paid. True enough, there are a lot of doctors like her in PCMC, since I also consulted with some other doctors, and my sister did as well. Even if they're not the best in facilities due to some cut-off budget of the government, they try their best to make up for it through their specialties. Also, this hospital endured being demolished through a strong sense of dedication in serving children's needs. They are also off to some renovations for some additional and improved facilities.

From the owner: If your child has a digestive system, liver, or nutritional problem, a pediatric gastroenterologist…read morehas the expertise to treat your child. Digestive, liver, and nutritional problems in children often are quite different from those seen in adults. Specialized training and experience in pediatric gastroenterology are important. Pediatric gastroenterologists treat children from the newborn period through the teen years. They choose to make pediatric care the core of their medical practice, which provides extensive experience specifically in the care of infants, children, and teens.