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    Dr. Alison Johnson, DOM, DAOM

    5.0 (1 review)
    Closed 9:00 am - 12:00 pm

    Services - Dr. Alison Johnson, DOM, DAOM

    Acupuncture

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    9 years ago

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    Nob Hill Community Acupuncture

    Nob Hill Community Acupuncture

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    This is a wonderful calm place to visit, and Eric is so very good at his acupuncture practice! I…read morehave been coming twice a month since February. Acupuncture h has really helped me. Eric is a good listener and he directs the treatment toward what the client needs at the time.

    This is a very difficult review to write, as I have been a patient of Eric and Nob Hill Community…read moreAcupuncture since at least 2015. I have been receiving acupuncture since I was 13. I graduated from massage therapy school in 1998, and practiced massage until eventually going back to school for a bachelors, and then a Master's in Social Work. I share this, since I want it to be known that I do not take these words I'm about to share lightly whatsoever. During most of 2020 (The Height of the Pandemic), I did not attempt to visit "NHCA". After encountering Bell's palsy in March of 2021, I decided to reconsider NHCA for follow-up care. There was a time when I would visit NHCA at least twice a week. It was evident that things at NHCA had changed in terms of how business was being handled during the pandemic. This included temperature checks, etc. It was my impression that if a person was ill, they could not be seen. I was impressed to see the care Eric was taking. Recently, I made an appointment on a Thursday or Friday for the following Monday in the afternoon. I became ill over the weekend and when Monday came around, I rescheduled the appointment made for Monday at 1:30 to Thursday at 11:30 AM around 8:30 in the morning on that Monday. Unfortunately, I was still unable to attend this appointment on Thursday morning due to being ill, and made every effort to cancel the appointment as early as possible, which was when I woke up at around 7:19 AM. Around 11:30AM, I received TWO invoices from NHCA for $43.00 totaling nearly $86.00 in cancellation fees. I attempted to reach out to Eric via email after receiving these invoices, where he was less than compassionate, furthermore, he provided inaccurate information stating the second appointment was canceled "less than 2 hours" before the appointment at 11:30. I followed up with an email screen-shooting the actual cancellation time and did not receive any additional follow-up. I guess this is how patients of 6 years are treated? It would be different if this was a habit of mine as a patient for the past 6 years of patronage. However, it was not. Granted, I was unaware of his cancellation policies, in addition to this not being a habitual practice of mine (certainly he would have addressed such behavior within 6 years), this certainly broke any kind of trust between a patient and their helper or "healer". The nature in which he reacted instead of responding to the situation was completely excessive, even if he was attempting to "make a point". What started out as a "community acupuncture" space encouraging greater access to healing and welcoming to the LGBTQI community, has now turned into something else. Something else that Eric should be able to be more honest about and change the overall business approach and mission. The "sliding scale" has increased significantly over the years and the constant threats to eliminate them all together is not "community acupuncture," rather, it's a private practice model where a practitioner sets their own rigid rules and policies. This is completely fine, as every business owner has a right to run their business how they see fit, and so lets call it what is then. In his email to me, he stated that it "wasn't about the money." And, well, clearly it has and always will be "about the money." I've observed Eric being more than accommodating and friendly to those white-cis patients who perhaps pay higher on the sliding scale, even forgetting to take needles out of me so that he could engage in long conversations with these clients, leaving me there just waiting to be tended too. Clearly I let these experiences slide, since the therapeutic relationship was more important to me at the time. As a transgender woman of color and small business owner, I understand the frustrations of clients canceling appointments. And, as a trans woman of color, I'm also keen enough to know when someone is being "extra" excessive with their punishments, it's borderline oppressive and not at all "healing". When in his zone and truth, Eric is an exceptional practitioner that is capable of providing exceptional care and attention when he wants to. I'm very saddened that the business model and practices have become so oppressive and punishing in nature, and that truly damages any therapeutic relationship. I don't believe I could ever return here or in good faith, encourage others to come here as well.

    Dr. Alison Johnson, DOM, DAOM - acupuncture - Updated May 2026

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