We have used Automotive Specialist several times over the last year. Several sets of brakes, a…read morewater pump, and transmission service, they have done it all well. Price has always been less than the competition.

I was driving from Kansas City to OKC, and had just had my brake pads replaced and rotors turned…read morethe day before. I pulled off for lunch and heard a terrible noise, apparently my caliper came loose. Luckily this place was less than a mile, so I limped it in. They were super friendly and helpful, even though they were short handed due to COVID. I was in and out in about 30 min even though they had other jobs. A++++

Chris from Roman's is an absolute fabulous person! everyone there made us feel hopeful and they…read morewere so helpful! they deserve more than they get credit for, didn't give up on us until they got us into, exactly what we wanted! if you're looking for a vehicle, Romans will not let you down at all!

Drove in from Tulsa after talking with Ryan on the phone. When we got there the next day,…read moreeverything was as he said on the phone and the car was bought on the spot! Thank you Ryan and everybody else at Roman's!

Our family was a loyal customer of this dealership for over 20 years, back when it was Emporia…read moreMotors. It used to be the only place we bought vehicles and had them serviced because the staff genuinely cared about their customers. Unfortunately, that changed a few years after Boyer bought the dealership. All of the great salespeople we knew left, and the welcoming atmosphere disappeared. When we bring our car in for service now, no one even acknowledges us. In the past, Steve Vaughan and the sales team would always stop to visit with customers and make you feel appreciated. That level of customer care is gone. Recently we went in to look at buying a vehicle and had a very disappointing experience. The salesperson, Jason, told us our car had hail damage, which, if it did, was not noticeable at all. Our vehicle was in very good condition and had been serviced at this dealership since we bought it. According to Kelley Blue Book, the trade-in value of our car was between $4,000 and $6,000. The dealership was advertising a promotion where they would double your trade-in value, yet they initially offered us only $2,000. Even doubled, that would only bring it to $4,000 -- the very bottom of the value range. The vehicle we were looking at (a Toyota RAV4) had scratches and a chipped windshield, yet they deducted money for those issues. When we told them our car was worth more than what they were offering, they suddenly increased the trade-in value but removed the discounts they had previously offered. When we said we were going to wait and keep looking, the pressure to buy immediately increased. This dealership is nothing like it used to be. We ended up purchasing a 2026 Chevy Trax from another dealer, where our trade-in value came in right within the Kelley Blue Book range. It's disappointing to see how far the customer service has declined from what Emporia Motors once was. I hope management takes these reviews seriously before more long-time customers decide to go elsewhere. After more than two decades as customers, we will not be returning.

Wonderful, nice, knowledgeable dealership!!! Highly recommend!!! Worth the drive from Kansas City!!!read more

Great service and super friendly management, wouldn't go anywhere else. Highly recommend.read more

From the owner: New Ford cars and trucks with a full service, parts and body shop departmentread more

Broke a schrader value inside my SUV a/c intake hose when they didn't have the correct tool to try…read moreand remove it (they needed a special tool but tried getting it out with needle nose pliers), no offer to work with me on parts or labor/price, Jesse said it will be $680 to fix and reload coolant/refrigerant. Money hungry business, I will never again take any vehicle to this place, they were even more expensive than the Mercedes Benz dealership in Wichita for an issue they caused. They magnified a minor issue into a a $600/$700 issue, NOW IT IS ONLY MY PROBLEM.

I had key marks all the way down both sides of my Toyota Tundra. Thurston's replaced and repainted…read morewith a perfect match in color. My truck looks like new. Everything was put together nice and solid. I'm very satisfied.