If we could give less stars we would! Several years we have boarded here. We thought it was great they offered a free bathing before picking up, elevated dogs beds and blankets provided and we like the ladies working there. On Friday we dropped of our 2 dogs one needed a kennel cough spray vaccine that was $15.00 okay fine she ran the card for everything on drop off day when I looked at the paper they charged $42.00 to administer it. WFT really $42 to spray up her nose which I did say I'm not at all happy with. We also needed to pick Sunday so they changed extra $19.00 for that just to hold a key to a separate door where both dogs would have to share a crate all day until we arrived. She took the dogs out to the kennels when she reappeared I said just so you know this will be the absolute last time we ever board here, I guess all I need from you now is to see where I pu on Sunday. She misunderstood this and walk me out back through the feeding station room, through the cat boarding with no windows or ventilation. This is where wanted to puke!!! I swear that boarding kennel hasn't been updated or upgraded or cleaned since they built it!!!!! Go into the dog kennel huge Shepard barking and pacing no water no elevated bed no blankets. Next to him was a fragile old little tiny dog shivering and shaking no water no elevated dog bed no blankets. Next door we enter is the kennels where my dogs were. My dogs were in a soaking wet concrete kennel with no water no blankets no elevated bed. She takes them out now they think they are getting out of the dump I say what are you doing? I asked to see where to pu Sunday. She now can't get the dogs pack in the kennel so I have to push them back into hell and walk away. Now you might be thinking why did you leave them? Well like everyone else that boards I was headed out on vacation right after dropping them off with no other options last minute. I now get the tour of Sunday pu and this is when the girl tried to justify all the extra money charges that were last minute explained only after they ran my credit card. I had hardly got out of the parking lot crying so bad about HAVING to leave them both there. Within 20 minutes I had them set up on Brewer at bear Brook Kennel. Walked in demanding my dogs!!! And a refund on all. They didn't have anything else really to say to me I did tell them to loss our file since we are never using them again and the their kennel was a hell hole and ohh yes they have been reported to the state. I guess I'm now glad for the change of $42 extra charge that pissed me off because the was the start of the "Grand Tour "
Ps here's why you get a free bath before pickup my girls where in their care for less then 30 minutes and smelled so bad of stale urine and poop when they got in the truck!!! read more