Run as a staff hangout, or as a proper Hanover pub, with a sense of pride? Sadly the former, we found tonight. Perhaps the bland interior and lack of customers on a warm summer's evening should have been a clue. Or perhaps the lack of beer (I had to settle for my forth choice)? Or perhaps the scrappy computer-printed pages on a clipboard serving as a menu? In hindsight I should have heeded the alarm bells and turned on my heels and opted for the Geese or Greys further down Southover Hill (who clearly make an effort to entice customers, keep standards high, and turn a decent profit?). I had to return my sirloin steak meal to the bar as it was warm at best and the chips so overcooked they were brown. The chef behind the bar smirked as I spoke, seeming genuinely taken aback that I should find fault with his food, stating that yes, the chips were cooked twice but not explaining why they simply weren't cooked properly the first time. When my plate of food returned, the chewy steak had indeed been rewarmed with a more yellow than brown portion of chips alongside, but with no cutlery. I returned to the staff huddle behind the bar to find a steak knife only to have to return it moments later as its serrated edge was completely smooth, and therefore completely useless in dealing with steak of this calibre. At this point the chef saw fit to enquire of me loud enough for the other staff to hear, 'What have I done now?' I ate the meal, more because I was starving by this point (after a pretty hard day's graft myself), and also because I'd concluded that any further objections regarding food quality were quite possibly above and beyond the aspirations of this particular pub. We left in silence, the music having ended some fifteen minutes earlier and no-one having noticed or perhaps cared? Suffice to say I shall not be darkening the doors of the Dover Castle again, and will next time be walking the extra but nonetheless very worthwhile few yards to the next Hanover establishment. read more