I was in the Douglas area and decided to go to the library, as I wanted to pick up a few books to read. I didn't have anything in mind and just decided to have a browse around and look to see what they had to offer. It was my first time in the Library in Douglas and I was AMAZED with it, it was big & spacious, there were plenty of desks, to do work, & plenty of seating, if you wanted to sit and enjoy reading a book. There are plenty of books to choose from, the staff were friendly & the public got to use the machines to return or borrow books. It is a great Library and I highly recommend using the service, I am looking forward to going back again read more

After hearing many positive things about this library from colleagues I decided to join. I waited to be acknowledged for nearly two minutes - two people stood behind the counter, neither were serving anybody. I was eventually asked if 'I was alright' although this seemed like a major put-out. I explained I wanted to join and was handed a form to fill in. I was then informed that my drivers license, garda ID or my staff card (from a local university) were not accepted and I needed a letter with proof of my address. I explained I lived in a house share and was asked for proof of my tenants agreement!! I explained this was not specified on the website and I had driven out of my way to the library. With no apology or polite - or any - explanation from the young man behind the counter I was rudely stared at by the librarian - and when he continued to stand there glaring at me I turned and left. I was hugely embarrassed, made to feel as if I had done something wrong and was an inconvenience to be gotten rid of by this particular young member of staff. All in all a very upsetting experience. read more