I've relied on Dr. Rich Gutsin as my primary care physician for over 20 years and choosing him is…read moreone of the best choices I've ever made. If you never want to feel like a number or dollar sign, his practice is the right one for you. He strives to learn who his patients are as people. He LISTENS and BELIEVES his patients, showing kindness and compassion in his responses. If I'm anxious or nervous, he'll tell an awful Dad Joke to put me more at ease. He never rushes me when I am trying to describe what is bothering me. Even if I don't have the right words to explain my concerns, he asks great questions because it's clear he wants to help me feel better. He is like a medical detective who wants to solve the case, yet no matter how small the case may be, it seems important to him. Unlike some doctors I saw in my younger years, Doc G has never made me feel stupid for not immediately understanding a medical explanation, not even with a narrowed glance or subtle body language. Instead, he has always found ways to help me grasp the situation and solutions. He has never dismissed any of my symptoms out of hand or acted as if I might be imagining or over-exaggerating something. Instead, he has explained why I might be feeling each symptoms and why a concern might be worth investigating further. If a symptom hasn't deserved my concern, he has strived to take away my fear. He has even listened to my weekend messages when I felt sick and returned my calls promptly. (What other GP does that? I try not to abuse this unusual trait, because such a fantastic doc deserves some time off!) The nurses and front office can make or break how I feel about seeing a specific doctor, so I appreciate that Doc G's staff has always been wonderful. It's especially nice that his amazing wife and sister-in-law work in in the office, as it has always made me feel that "Family Medicine" applies beyond just his patients! If you hate the traffic and stoplights to get to any other doctor's office on or off of 17, it's icing on the cake that Magnolia Family Medicine is on Shipyard instead. Yet it would be worth the trip to me even if his office was perched on the roof of the hospital.

First let me say I am not in the habit of giving someone a less than excellent or above average…read morereview. My review concerns Dr Gustin and his very unprofessional office staff from Magnolia medicine. I moved to Wilmington North Carolina from NJ two years ago and I had to seek out a doctor. I'm a retired man with a number of health issues. I need quarterly blood test, chest x-ray (I was a smoker) a colonoscopy, a breathing test, A1C test for diabetes, High blood pressure, high cholesterol all of which my Dr. in New Jersey would schedule regularly. My experience with Dr Gustin his incompetent staff has been so bad that I been driving and flying back to New Jersey to have a professional doctor(s) check my heart, my lungs, my breathing, my blood pressure, my diabetes all of which have been completely ignored by this doctor. Let me continue. I found his staff to be incredibly rude and misleading. I explained to the doctor that I needed to see a specialist and HIS STAFF told I cannot do it on my own without they're or his recommendation. That is a lie! I called my insurance company and they said I'm allowed to see any doctor I want with my plan. His staff was aware of the insurance that I am using which is a PPO (one of the best) as I can see any doctor in and out of the network. I might have to pay a 25 or $50 co-pay which was not a problem. I'm not broke. As it turns out I went to Quest from a recommendation from my doctor up North. I was covered by insurance, and it didn't cost me a dime. I received the results the next day. One concern I have to address, there have been a few moments where I doubted his expertise as Dr Gustin took a blood test after I explained to him I just ate lunch, he told me it was OK to eat before the blood test? Basically, his medical direction with me was just refilling all the prescriptions my doctor up north gave me. He never taken into consideration it may be alternative medical treatments on the market or some of these prescriptions I might not no longer need. Here was the last straw, I called Dr Gustin's office and was told would have to schedule an appointment for a blood test and that would be at least a week. I told him I can't wait a week as medication I was on cost almost $1000 a month I wanted to see if it was working before I had to spend another thousand dollars. I told by his staff , (very angrily), we just can't you just squeeze you in or never recommended another facility I could get my blood taken in they said no and they hung up on me.! You're not gonna believe this, a few days later I received a certified letter telling me they would not treat me anymore and to find another doctor. You can't make this stuff up They are completely incompetent, unprofessional and the doctor will lose patience unknowingly. When were sick, we seek out a doctor as we don't feel good and need their compassion and expertise in a time of desperate need . My brother is a doctor up north and he said to me you have to feel empathy and compassion for a person who is scared and very vulnerable and uncertain of their outcomes. As a patient we may seem to be irritable and pesty but please don't ever shut the door in a patient's face. Dr Gustin is an very nice man but I really feel I needed someone as to my medical needs. The good news is I found an excellent local Doctor who has scheduled me with various professional specialist. I'm really lucky I went to her as I just found a small nogel on my lungs.

Poor quality care. Didn't write prescriptions for a number of my badly needed medications. Didn't…read moreaddress obesity issues and alternative treatments with me. Extremely hard to call their office for outpatient assistance when needed

I can't say enough about how caring and efficient this practice is. It's so nice to feel…read morecomfortable and confident in the medical care I received. The time spent with Dr. Bowers wasn't rushed. He wanted to address all of my concerns. It sure is nice to be back at a smaller practice right here in my community where you actually get to know the staff from check in to checkout. So thankful they are here in Wilmington

I love this medical office. I left from a very busy medical practice that seemed to be always…read moredropping the ball. McKenzie is a delight and Dr Snyder is like House MD. going and going till he finds the answers. I would highly recommend this place... but I don't want the best kept secret to get around to much.

Physicians and nurses: 5 stars Everything else: 1 star…read more Front office folks clearly hate their jobs and take out their misery on every person who walks through the door. I observed this as I waited over 2hrs to be seen despite having scheduled my appointment 2 months previously. So, if you're looking for an outstanding physician and willing to endure a good amount of bullshit to see one, then this is the place for you. P.S. I've been a patient here for over 5 years. None of this is new.

I had a fantastic medical assistant! Cheronna is…read moreprofessional, friendly and goes above what is asked of her to help a patient. Thank you Cheronna

I have been going there for almost 20 years. I was very…read morepleased with my doctor & the care that I was given. However , after my last colonoscopy, I had issues . I called Many times to get an appointment , I left several messages that week about urgency to see me , and how sick I was ...but never received a call back. I had to go to emergency room & now seeing another doctor to correct my issues. A week later someone finally called me back. I urge the Doctors to please hire more efficient staff to answer your phones! It's frustrating when you can't speak to anyone to make appointments, speak with a nurse or have your calls returned in a timely manner.

The feel of an old time doctor in downtown Wilmington. No long waits & great care…read more I highly recommend to friends.

Dr Dixon does not watch the clock. He watches the patient and listens to them as if they know…read moretheir own bodies. This makes makes him an excellent diagnostician and a good follow upper. He is a treasure in this world of corporate minded doctors . (Hint: He doesn't have a television in his waiting room. Hallelujah!)

This medical facility may not be new nor fancy but the staff is incredible. From the front desk,…read moremedical assistants, nurses, PA's and discharge window. Always accommodating when am not well, respectful, and very pleasant. Am grateful they were recommended to me two years ago.

I recently moved to Wilmington, and I'm looking for an internist. I called Coastal Internal…read moreMedicine (CIM) and asked to speak to someone about the practice. I was transferred to Jane who identified herself as the front desk person. I asked about the number of medical staff in the practice, and how referrals are handled. Jane wasn't friendly and treated me as if she didn't understand why I would be asking questions about the practice. I asked to schedule an appointment, and Jane told me someone would call me on Monday (it was Friday) to schedule an appointment. I asked if I could make an appointment right then, and she said, "No." I never received a call from CIM. Based on other reviews found on Yelp, and my experience with CIM, I suggest finding another more reliable medical practice.

Very through takes time and genuinely experience people the only problem is even with a appointment…read moreI have to wait. That's the only thing that I feel was a little slow. Receptionist very pleasant nurse very professional A-

Chris Donovin is great. He takes the time to listen to you problem and based on that he provides a…read moresolution. You never fell rushed when you are being seen.

Dr Bowers and staff have always been extremely helpful. He was instrumental in seeing my insurance…read moreapproved for an immediate reschedule here in Wilmington, for a previously failed preventative maintenance colonoscopy I had done in my previous city. I am extremely grateful, as very minor things were remedied, which could have become major. Very caring and conscientious primary care physician, and well worth the peace of mind to have someone like him, not only for his care, but for his referrals.

An hour and a half wait for an 11:15 appointment with primary care for a wellness check. Walked…read moreout without being seen and looking for another doctor. Will most likely be seen with my new doctor before I would have been seen here.