Here is the heaven for who loves cooking, baking, cookware, interior design and high-end products…read morefor home. The store has a stunning kitchen, in the back where they promote cooking classes and events. You feel like you are in the Masterchef's kitchen!

Online and customer service is terrible - I still do not have my order. They were more than happy…read moreto take my money, but have not adequately rectified my problem. Worst online shopping experience I've ever had.

AVOID. We have reported this business to Fair Trading NSW. Owner Irene Notaras has had our two…read morecoffee machines since last July (9 months+) for repairs quoted at between $100-200 for the pair. Have tried to call her about these several times since then, and she is always rude on the phone. This evening we confronted her about this lack of service and communication. She told us that only one machine was fixed and it would cost us $240 for the one machine. After I refused to pay this exorbitant amount (especially given that the other machine was missing and still apparently being repaired 9 months later) she became extremely rude towards me and insisted I leave the premises. I have never dealt with such an incompetent and arrogant businessperson. DO NOT ever take your machine here to be repaired if you want it back. Avoid dealing with this woman at all costs.

Friendly bunch. They stock soda siphons and the like which can be hard to find…read more Very quick to give you a call if there's a problem with an online order.

Harrolds. What is there not to love? Beautiful clothes, friendly atmosphere and wonderful staff -…read moreHarrolds seems to have it all! This store was originally near Martin Place before relocating too much larger premises in Westfields Sydney. The new store is absolutely amazing. The fit out is breathtaking and definitely up to world standards (think Opening Ceremony in Tokyo or Colete in Paris, only slightly more conservative in aesthetic). The product assortment is beautifully curated. The last time I was there the lady that served me was really helpful. I was looking to buy a shirt. She showed me the whole collection and explained the differences in each of the shirts. Her knowledge of the products they sell was incredible. They take a very service orientated approach to sales, which I love. They even offered me a cup of tea or coffee while I was viewing the collection. I will definitely be coming back. Very highly recommended.

HOW NOT TO TREAT CUSTOMERS. I've been a longstanding and loyal customer of Harrolds Sydney and…read moreMelbourne for many years and have bought many pieces from them. Recently I was in there and tried on a fab Orlebar Brown T-shirt that was a perfect staple so I said I'd take 3 of them. It was on sale at 30% off, bringing the price down to what I normally pay for my James Perse T-shirts so it was a no brainer. No problems they said, the other 2 are in Melbourne so we'll have them sent up. ELEVEN days later I got a call saying my T shirt (singular) had arrived so I said that I was expecting 2 of them. The not-so-switched-on salesgirl said she'd look into it and get back to me but she never did. So I went in today to pick them/it up and was told that there were in fact 2 identical T-shirts but they were from different seasons so I could have the older one at 30% off but the newer one would be full price. I asked another not-so-switched on salesgirl if she could check with the manager if I could get them both for the price I paid for the first one so off she went to ask. When she came back a fair while later she said that the T-shirt should never have been marked down in the first place and that I'd have to pay full price for both of them. In light of all the stuffing around, delays and the fact that I've bought a fair bit from them, I felt that this was pretty shabby service so I told them they could keep both of them. I will not be back. Anytime management wonder why business is so bad, and where all their customers went (online) just take a look at the 2nd rate service, inflated prices and ever diminishing product offering for your answer. Oh, and by the way if you now want to pay with Amex, that'll be an additional 3% surcharge. Does ANY online store do that? I think not.

I had a great service by staff. They knew their products. They helped me with my selections. What I…read moreliked the most shopping @ Castle Hills store, I wasn't rushed by them - they were polite even gave me discount as well as my friends. I recommend them for a business award.