This hotel is not worthy to fly the Hilton flag. It is poorly maintained and the staff is not friendly or helpful. When I entered my room the window draperies were ripped to shreds. The front desk staff was dismissive telling me that they were sure housekeeping knew. So? I was in a tight schedule and didn't have time to move hotels. But I'm making time to discourage anyone else from staying there. It's a poor hotel. read more

DoubleTree by Hilton Hotel Montgomery Downtown - The draperies in my room. - Hotels Near Me - Montgomery, Alabama

DoubleTree Downtown Montgomery, you win. This was, without question, the worst hotel experience I've had in my adult life. I don't have high expectations when I travel. I can let a lot go. I expect a clean room, knowledgeable staff, and a safe place to sleep. Unfortunately, this hotel failed on all but possibly the last. We were traveling with our 16-month-old for a family wedding and booked two nights. Prior to arrival, my husband called (on January 9, 2026), to confirm a crib was available. A hotel employee assured him one would be provided. After a six-hour drive, we arrived around 10:10pm with an overtired baby who didn't sleep a wink on the drive up. While my husband unloaded the car, I took our son upstairs to start bedtime. The room immediately raised concerns: tattered, stained drapes that left residue on my hands, and several dead and alive ladybugs on the ceiling and dresser. Unpleasant, but manageable--until it wasn't. At 10:30pm, my husband returned to tell me the hotel did not have a crib--at all. Despite confirming earlier by phone with a human, none was available. With Walmart closing at 11pm, he rushed out to buy a Pack 'n Play while I walked laps in the hallway trying to calm the baby. Back in the room, I opened the refrigerator and found an opened, half-eaten pint of ice cream with a spoon still inside. At that point, I had no confidence the room had been properly cleaned. I went to the front desk holding my still-awake child, explained my utter disappointment--trying not to cry, and asked when the general manager would be in. The response was limited to "I don't know, I apologize," with no attempt at resolution or assistance. Our baby finally fell asleep at 11:57pm. We didn't sleep until after 12:30am. He woke up screaming at 6:41am, with a 10am wedding ahead. We packed up and left that morning, fully prepared to lose our money and spend more on another room else where. (We are eternally grateful to the Hampton Inn in Eastchase who treated our situation as urgent, and had a clean room ready two hours before check in so all three of us could get a much needed nap.) In trying to save money by booking the DoubleTree, we ended up spending an extra $70 on a Pack 'n Play, $175+ on another hotel, and forfeiting the second prepaid night. For that cost, we could have stayed somewhere far nicer from the start. The front desk staff was polite, but ineffective. No solutions were offered--no attempt to contact another property, locate a crib elsewhere, or provide any meaningful gesture. My husband emailed the hotel the night of January 9 and was later told an "investigation" was opened. Over a week later, there has been no follow-up. We waited to post this review to allow the hotel to make things right. But, here we are. We learned an expensive lesson on what was supposed to be a quick trip to visit loved ones. Don't make the same mistake we did. read more

DoubleTree by Hilton Hotel Montgomery Downtown - The ice cream that broke the camel's back. - Hotels Near Me - Montgomery, Alabama

Very dated facility. There is a charge for parking even if you self-park. There is a standard buffet breakfast for $21 + tips, taxes, and state, county, and city fees. There was almost no hot water. There was no plug for the bathroom sink. Bath tun was stained from water minerals, the body, shampoo, conditioner had fall from the wall. If you like staying in a place with lots of add-ons, lots of deferred maintenance and a 1970's vibe, this is the place for you. read more

As a longtime Hilton Honors member, I was extremely disappointed with my stay at DoubleTree Montgomery. Despite booking a week in advance and checking in via the app, I arrived after midnight to find no room assigned to me. I waited two hours while the front desk staff, on FaceTime with their off-site manager, tried to find an "out-of-service" room for me. When we finally got a room, it was dirty--hair in the shower, leftover items from the previous guest, and clearly not cleaned to Hilton standards. After asking for late checkout due to the delay, I was initially denied and only given an extra hour after a frustrating conversation. Housekeeping even entered the room early, claiming they didn't know it was occupied. Overall, this stay was unacceptable, and I wouldn't recommend this location to anyone looking for good service and cleanliness. read more

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Ready for a new makeover, maybe a tear down. This place has been neglected for years, and it shows. Electrical outlets aren't secured to the walls, outlets that don't work. Shower doors that won't close because the frames are broken. Doors that slam and let the slightest noise into the room. Appliances out on the floor and not in the cabinets built for them (see outlets). Floors stink like dirty feet. Filters not changed out regularly. Mattress was probably in good shape when it was purchased in the twentieth century. Furniture is very old and worn. Not enough trash cans. Dark. Poor lighting (none over the desk), and window curtains broken. Bedroom is directly inside the door, and living room behind the back wall (backwards). TVs are first generation flatscreen. Few channels tune. No Bluetooth connection. 30 year old phones work. Sometimes. Stairwell is immaculate. Maybe because it's never used. Trash bagged and piled five feet high in the hallways. Security is a joke. Break ins, unrestricted access to floors at all hours. Random people wandering the hallways. Staff must not have much to do. Always standing at the reception counter and visiting. Much better choices than this hotel. read more

We recently had a family reunion at the DoubleTree by Hilton Hotel Montgomery Downtown recently. I will speak specifically of my experience. The hotel staff was very accommodating and went out of their way to assist us with every request. With that being said this was the worst experience I've ever had at a hotel. Our room was a junior suite however we only had two wash clothes and towels. The bed had corner protectors one fell off; we were told they are supposed to come off and expose nails??? The kitchen floor was damp which was odd because we didn't use the kitchenette. We traveled with two children however we couldn't get a blanket for the sofa bed and we were there for three days. My grandson walked on the carpet; when I wiped off his feet they were black. There were two television remotes only one worked for both televisions. The room was huge the bathroom was the size of a broom closet. The ice machine did not have ice. The room was constantly humid and spelled like urine. The smoke detector was removed from our room. I wouldn't let anyone stay there on purpose or accidentally it was horrible horrible horrible. Did I say horrible? read more

This hotel is a glorified Motel 6. This is the worst hotel I've ever visited. The lobby is the best disguise the hotel has. Once you leave the desk, you find or the truth about this place. The decor is dated. They have not upgraded one thing in the hotel since it probably opened. The hotel has a score of 3.5 stars it does not deserve. The correct score should be 1.5 stars. For this hotel to be in the downtown area, it does not offer any benefits for anyone who stays with them. The price they charge is not worth what you get in return for staying with them. Do yourself a favor and find somewhere else to go. This place is completely not worth it. read more

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Property is centrally located near downtown, but is in need of interior repair. Staff is polite and friendly. read more

DoubleTree by Hilton Hotel Montgomery Downtown - Ceiling in bathroom - Hotels Near Me - Montgomery, Alabama

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My room was supposed to have a crib, I booked it with a crib request and called to verify it a few weeks before my reservation. Both times I was told the crib would be there. Now during check-in I'm being told the entire hotel has only one crib and it was already taken. read more

Doubletree nope not even close to standards. 1st room they put us (517) smelled like mildew and had cat torn curtains (seriously it looked like a cat shredded it). 2nd room they puts us us in (412) smelled way better but bed bumper at end of bed kept falling off, (yep bruises galore), phone didn't work, light in bathroom was flickering so bad I felt like I was getting ready to have a seizure ( I don't have epilepsy), light on left side of bed was flickering and bottom of bathroom door was peeling so bad. Shower curtain was dirty at the bottom (brown). And we had to pay to park. Didn't think it was on website but you had to click on parking to find out it was 14.00 per day. Will I stay at ANY DoubleTree again, nope it ruined it for that hotel. Called corporate and they told us to settle it ourselves. WHAT, really. Was not cheap and paid 464.00 on this room for 2 days. read more

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I just stayed here and had a few issues but I want to start with the good -- because there was some really good. The standout of my stay was JENIYA at the front desk. From the moment I checked in, she was professional, kind, and genuinely eager to help. She handled every issue quickly and with grace, apologized when she didn't have to, and made me feel completely taken care of. If every hotel had a "Jeniya," traveling would be a lot easier. Now for the rest of my experience. When I first arrived, there were a few hiccups. The A/C in my room wasn't working, but after I called down, I was promptly moved to another room -- so that was a smooth fix. However, about an hour later, someone with a working key opened my new room door. Thankfully, I had the security latch on and yelled "HEY!" before anything could happen. The front desk called to apologize and explained it was a system error -- my room reassignment hadn't updated, and the man who entered had been given my room by mistake. I appreciate the quick response, but it was unsettling nonetheless. Housekeeping could also use a little attention -- I had to repeatedly ask for towels, and the walls in both rooms had dark splatter stains (hopefully coffee). All that said, I'm not writing this to complain. Mistakes happen. I'm writing because Jeniya's level of service deserves recognition. She turned what could've been a frustrating stay into one where I still felt valued as a guest. read more

My husband and I stayed at this hotel two nights ago. We booked it by phone with Hilton. We're Hilton Honors members and have been for years so we stay at Hilton properties whenever possible. We arrived at the Montgomery Doubletree at 6pm and were told that our room wasn't ready that it would be 30 minutes. The front desk receptionist gave us two drink vouchers. She also brought cookies. She was doing her best to keep us happy. She was wonderful. We had our clothes on a luggage cart and wheeled it to the bar which wasn't ideal, but another shining light here, like the receptionist, was the bartender who wasn't doing damage control, but was also wonderful. Over an hour later we were told that our suite was ready. We found the room and the door was ajar which is something I've never seen. I walked inside ahead of my husband and found all of the drawers and cabinets in the kitchen open. The sight of it was very creepy. In retrospect I shouldn't have walked in at all. This is a suite with a full kitchen but the drawers and cabinets were not only wide open but also empty. Should guests bring their own dishes? Cutlery? Pots and pans? It wouldn't have mattered to me because we didn't plan to use it, however it does beg the question. The bed was partially made. The window overlooking downtown Montgomery was cloudy. The countertops and sink weren't wiped down. The remote control was broken and missing a battery. The stove light didn't work. We called the receptionist and asked to be moved and were told that there were no other rooms available but if the pillows were on the bedside tables then the bedding was clean. The pillows were stacked on the tables and the sheets looked clean. The bathroom appeared to be clean and we had fresh towels so we agreed to stay under the condition of a late checkout. Our late checkout wasn't documented which was obvious by housekeeping knocking on our door early, but was granted by the manager who gave us two hours which is SHOCKING considering that we got a pretty late check-in which he agreed was unacceptable. After all was said and done the manager gave us half off our room which didn't include taxes. I'm 57 and my husband is 65. We've been married for 30 years and agreed that this is the absolute worst experience we've ever had in a hotel. We were loyal brand members to Hilton but will not be moving forward. Everything about this was surprising but what shocks me most is that the manager of this property had the opportunity to make this right and didn't. I understand that s*it happens, however the way this was handled is unacceptable. I believe that Hilton should have refunded this room completely after our first phone call instead of two phone calls and half off before taxes. Bad business. Do not stay here. read more

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Chile. The long and the short of it is, this place HAS to be a front for human trafficking. No way it's as dilapidated and disgusting as it is and yet, allowed to continue operations. Particularly with such a trusted and respected brand name. I loved Hilton hotels and the chocolate chip cookie alone brought me to choose this hotel. By the time I walked into my room, I walked right back out to cancel the rest of the stay. EVERYTHING is dirty. From the lobby rugs to the room bedding to the tattered curtains...EVERYTHING. And as another user mentioned, all of the drawers were curiously left opened in this ominous manner. This hotel is so bad, they can keep the money. I'm just grateful to have made it out safely and unscathed. No bed bugs required. read more

I've stayed and many Hilton Hotels and especially Doubletree and it's always been a trusted brand, in my opinion. However, this by far is the worst Doubletree Hotel and the worst experience in terms of quality and service. The staff is NOT friendly what so ever, it's definitely just a job, and one that many of those working the front desk obviously hate. The furniture is old and faking apart. And the premises are not well maintained. And I assume the cleaning staff has way too many vacuum cleaners because one remained outside my door my entire stay. In addition, Doubletree, as I know it has always been about hot chocolate chip cookies at check in but in my 3 day stay they never had any ( the response is always oh they didn't make them today .. even with me trying to purchase cookies) Not the experience I'm use to At Doubletree read more

Please do not check in at this hotel. My husband and I recently had to leave because we couldn't let our kids touch anything! Bed was made, but with dirty sheets, stains, crumbs, furniture was old and damaged, bugs, and the tub was absolutely disgusting. Icing on the cake was that our toddler left her tablet in our hustle to get out, and in just a few hours management said it was gone. To make matters worse, Hilton said to file a police report rather than giving us points or anything to comp the $200 tablet. This hotel is a huge fail, and y'all please don't go there!! I can't give negative stars, or I would. read more

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In July 2025, my family held a reunion in Montgomery, Alabama. During our stay at the DoubleTree Hotel from June 12-15, we experienced several issues. I reached out to Mr. Christopher J. Nassetta of the DoubleTree Hotel in Montgomery with my concerns via email. As of today, September 25, 2025, I have not received a response. read more

DoubleTree by Hilton Hotel Montgomery Downtown - Meal had to be trashed because the fridge didn't work! - Hotels Near Me - Montgomery, Alabama

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Beware: Even if you cancel for a real emergency, this DoubleTree may keep your money. I prepaid for an event and followed the contract's cancellation policy after a serious family emergency. No services were provided, yet they refused a full refund--offering only 50% or a future credit. Their management company, Ascent Hospitality, ignored follow-up after escalating the issue. This experience was not just disappointing--it felt exploitative. Think twice before booking here, especially for meaningful or time-sensitive events. read more

Where to start. Rooms are very old and dated. My phone did not work and I had no tv remote for 3 days even after reporting Jorge of these issues on day 1. Restaurant was out of about half of the items on the menu each of the 3 days I was there. Went to gym to fill water bottle and it was empty of any water and clothes and old water bottles were left in gym multiple days in a row. Half drank bar drinks were left in lobby over night and still there at 9:00am. Cleaning crew needs a definite upgrade at this place. Tried to use the lobby bathroom but no paper towels were there. Only positives were that the drinks at the bar were cheap. read more

This hotel has bugs and terrible management. I checked in late Thursday night, woke up to realize there was a bug climbing my curtains. I immediately called the front desk and checked out of the room. Management wasn't on property around 8:30a and front desk promised they would contact me. They did not, I reached out several times and they could not be bothered to resolve this issue. As a gold member, I expect better service but they offered no resolution. Do not book here!! read more

DoubleTree by Hilton Hotel Montgomery Downtown - Hotel bug - Hotels Near Me - Montgomery, Alabama

e had to travel to Montgomery for a Wedding which was yesterday. The price for this hotel was $300 dollars after the parking fee of $26 dollars (see parking pass photo). One thing I do know, they are not spending money on the ink of the parking passes. When I tell you the quality of this property did not equate to Hilton nor the $300 dollars that was spent. I understand it was Memorial day weekend, but it was only for one night. The check-in process was lengthy because there was only one agent on duty on a Saturday (strange). The young lady who checked us in was nice and professional. The nightmare started when got into the room. The rooms are outdated and need to be remodel. The photos are semi accurate and this property was the best rated hotel in the area (so we thought). The sink at the wet bar (see photo) was disgusting, the sofa (see photo) was frowning at me, and the bathroom had hairs in the toilet and the floors. The mirror (see photo) had missing spots along the corners as if they just did not care. The basic cleaning areas you think a normal establishment would clean; they do not clean. Overall, on the outside it looks decent, but when you step-foot on the inside it looks horrible. Not what I expected from Hilton. We almost drove the 3 hours back home because of the quality of this place. read more

This has been disappointing to say the least. Hilton's have gone down hill in the last few years and it's disappointing. The good: Clean bed Spacious room Good drinks at bar The bad: Old and out dated Hole in the wall where the shower spout is Parking is expensive for it not to be at least gated Run down Expensive breakfast read more

The hotel is not representative of the Hilton brand!! The lobby furniture is disgustingly soiled/dirty and the furnishings in the rooms are dirty, broken and look like it was bought at auction. The prices of the rooms were extremely high, especially for this dump! AWFUL !!!! read more

Diamond member for many years. I travel 100 plus nights a year. Took family to this hotel for one night. When I get the Hilton survey I will say the following : I could make a list. But I find it to be flat out wrong to suggest 2 queen beds to find that the frames are queen but the mattress on the frame are full size. Then to be charged for breakfast was a bit of a shock as a diamond member. And for those other Diamonds out there, do not expect a welcome as you may be accustomed to receiving read more

DoubleTree by Hilton Hotel Montgomery Downtown - Frame vs mattress. - Hotels Near Me - Montgomery, Alabama

Where do i start. COCKROACH ON THE 6TH FLOOR IN MY ROOM. This place has so much potential but to start when you get a kitchen you get no hardware to cook with, no utensils. No soap to wash anything. The lighting in the rooms is terrible, there's a film on the carpet that you can't walk barefoot without feeling it's disgusting, all the surfaces are oily. Staff has an attitude and is 0 help. Go ahead and move any furniture and see the buildup that they haven't cleaned. My room smells like mold. Bathrooms tiny, curtains are disgusting, all the cabinets and stuff are torn up, drains barely drain. Do NOT waste your money in this busted hotel. Furniture is absolutely disgusting aswell. read more

DoubleTree by Hilton Hotel Montgomery Downtown - COCKROACH in the room, seen one in the stairway and I'm on the 6th floor. - Hotels Near Me - Montgomery, Alabama

Let's see where do I even start. Arrived late to the hotel and was quite exhausted so it really worked my nerve that the first room they sent me to had crackers and food on the side of the headboard on the bed. The second room they sent me to had hair in the shower and a dirty toilet. So I thought, the third room would be the charm, but it wasn't. We tolerated the room but you could clearly see dust everywhere, a shower that wasn't really clean. There were stains on the pictures on the wall. And dust in all the corners. I don't know what time of cleaning crew they have but they should all be fired. To make matters worse, they charge for breakfast unless you are a gold member of Hilton. I have never been at a hotel that didn't have complimentary breakfast. The parking was scarce both days and oh, by the way, they charged $15 per day for parking. Hilton, I'm surprised at you. Will not be going back there at all. read more

The staff I interacted with were all very kind and polite but the cleanliness and upkeep of the rooms is why I'm giving it one star. Everything in the room is falling apart - Peeling wallpaper, torn furniture, broken shower spout etc. They desperately need to do some real upgrades. I also found black and white mold like stains on one of the comforters and the luggage rack, stains on the towels and dust on most of the surfaces. For the price of the room, and the $27/day parking charge, I'd figure the rooms would be a bit nicer/cleaner. read more

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We have stayed at this hotel many times due to location. We will be choosing anther hotel from now on. They now charge $27 for parking, this is the third time i have been here and walk by a room reaking of Marijuana. The food is good but very pricey then tack on an $9-$10 room service delivery. The furniture in our room was worn down or missing. Last but not least not least no cookie! read more

Cleanliness, service. No housekeeping provided unless specifically requested. Indifferent hotel manager and staff.

DoubleTree by Hilton did not disappoint. The customer service was superb. The staff was very friendly and accommodating to me and my fiancé. The breakfast selection and taste was on point. The pancakes tasted like my grandmother's pancakes. The room was very spacious. I would have given five stars but the couch was worn down and old looking. read more

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12/28/19 Definitely the worst Doubletree I've ever stayed at.I decided to stay here because of the location. The Doubletree is in the center of Downtown Montgomery. I checked in to find that one of the lights in the room was flickering and there was no shower curtain at all. The room was somewhat dated as well. When I called downstairs about the shower curtain they offered to either send one up or change rooms. Since I don't know how to change the shower curtain here I opted for a room change even though I had already unpacked. The front desk representative, Dillon, asked if I could make it all in one trip. I said no, that I would need to make at least two trips. He then sent someone to help me. It turned out she was the chef! She was very sweet and happy to help. The second room had only a shower with a glass door- so no shower curtain needed LOL. Of note (after reading other reviews) there is no refrigerator, and there IS a charge for parking: $13 per day. The foam pillows I requested were old, lumpy, and had old yellowed pillowcases. The sheets in the room were stained. Since most of the tourist sites were closed on the day I arrived I requested a late checkout so that I could walk around downtown. Since I am a Hilton Honors Silver member I am entitled to that as long as there is availability, and there was. However it took a lot of negotiating with the front desk to get 2 hours. When I arrived back to my room earlier, after 1 hour, my key did not work. There were two housekeeping staff members on the floor. Both refused to help me. I went back down to the front desk to reactivate my key. The front desk employee was busy canoodling with a police officer but I had to interrupt her to get my key activated.As I was coming back up I saw one of those same housekeepers going into my room even though the "do not disturb sign" was hanging on the door. When I we attempted to use my new it still did not work. Suddenly the same housekeeper was able to re-open my room! So rude and unprofessional. I don't recommend this hotel to others. You get nicer rooms and better service at budget hotels. I will definitely not be coming back here read more

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My wife and I stayed here Feb 8-10 2024. This hotel was the worst experience at a Hilton property ever. 1. Drawer of beside table would not stay closed because the entire unit did not sit level. 2. Mattress was smaller than the bed frame such that the footboard stuck out and we stubbed our legs many times. 3. Door to room was so heavy it took both of us to open it. 4. Bathroom was so small and crowded that it was difficult to move around. 5. There was a roach living in the water well of the Kuerig coffee maker. 6. Wi-Fi was pitiful. 7. Denied access to breakfast due to groups using the facility. read more

The hotel was in a great location; downtown, and close to both Casinos. The staff was friendly and welcoming. The room was big and spacious bt baby the sofas in the suites are wore down! I thought maybe it was just my room; nope it was my parents room as well. My dad referred to it as a good time sofa and my mom said she had to fall on the floor to get off of it! The beds were comfy tho; the pillows sucked bt mattresses were good. As for cleaning. The room for the most part is clean bt if your like me and notice everything it's obvious housekeeping is not getting in between the cracks and sweeping as needed. The curtains had stains and mildew inside (most wouldn't notice unless looking) and the window seal was disgustingly filthy. Also my brother was placed in a handicap room bt charged as a suite (email sent). His shower flooded. Ruined his clothing causing him to have to goto the mall and look for more (impossible since he is 6'7 and 250) he was not happy. Definitely overpriced and now worth what's being asked nightly for. read more

Hotel needs a renovation starting with the elevator! There was only one working and took extraordinary long for the doors to close after getting in. Give yourself 20 minutes extra or more to ensure you get up to your room or back down to the lobby. The "breakfast" and food" was horrible but the service was worst! Also, do not count on them to answer the phone to place an order. I thought doing this will speed the process but it didn't because no one answered. Last, you get scolded if you ask for a cookie especially if it's on the day after checking in. There's by far other better hotels nearby and closer to everything. read more

This ranks high as one of the worst stays in a hotel for our family. Our room was only provided two towels when reserved for our entire family. At 7:30 a.m., room service was called for additional towels only to be told that they will not be delivered to the room and I must pick them up at the front desk. They had no wash clothes or hand towels to give out after three visits throughout the day. The lobby restroom was out of order, which I will add, is the same restroom to accommodate the dining hall. Upon entering the room, the door was left unlocked and open. It was then discovered that you have to slam the door to get it to close. Wallpaper was peeling from the walls, room was dusty, dirty floor, rust stains in the shower, conditioner bottle did not work in the shower, outlet in the room next to the bed did not work, shower curtain rod was rusty, telephone was filthy, corners were not swept, and room temperature was scorching. The following morning the coffee keurig machine did not work only to discover you had to crawl behind the dresser to unplug the tv or lamp to use the same outlet for the coffee machine. Curtains were moldy with bugs and dust around the windows. The entire room was overall filthy. It's highly recommended you reserve another location even if it means driving a distance. I asked for a site manager to please come to the room and no one came to the room. read more

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Arrived for check-in at 4:00 for the three of us; our rooms were not ready, waited 45 minutes and still had to pay $161 per room on a Tuesday night. The restaurant area wasn't open, no refreshments were offered to us. When we finally got our rooms; the rooms didn't smell fresh and clean, the linens had stains on them, the furniture was old and ragged, mold stains on the ceilings. This hotel is very dated, overpriced and has poor management and housekeeping services. read more

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Overpriced for the quality of the stay. When we first came in there was a quarter roll of toilet paper. The bed is uncomfortable. Wifi is good but you have to give them all of your info for it to be free. There's only 40 basic channels on cable. The breakfast was good but the main staff lady was pretty rude. The rooms are fairly clean. Overall I don't think you get what you're paying for, especially for it being in Montgomery, Al. read more

First off, Toni at the front desk went above and WAAAAY beyond a simple request to make life easier for a frequent traveller. The rooms are clean, and attention to the smallest detail. Almost felt like a 1940's movie star checking in. With customer service and facilities like this, I'll stay here EVERY chance I get. read more

DoubleTree by Hilton Hotel Montgomery Downtown - The View! - Hotels Near Me - Montgomery, Alabama

Staying at DT...in the past...other states.. this has been a very good experience for a modestly priced hotel room...and of course the smiling check in at the front desk and hot cookie...a plus. In Montgomery AL, the front desk team was amazing...and modeled this expectation... The bartender was also delightful...and the hotel restaurant food - the rib-eye steak-very tasty, breakfast-abundant- but not always included with stay like other hotels, so ask...and a good, and cobb salad with grilled salmon- filling and flavorful...all very good...the $5.00 bowl of ice cream is HUGE! I believe the on-site parking is free??? Now for the down side... The lighting in the hotel restaurant for dining is MUCH too bright...feels like a cheap diner, hard on the eyes after a long workday...the tv is on in there continuously, however, as a guest, - even if you are the only one eating, you cannot select a channel - we asked. FYI- FOX is actually banned to watch there but you "can" watch CNN???? Hmmm concerning, right? We asked our waitress several times if she would change the channel, because we thought we misunderstood her...lol I was in a semi-suite...the rooms are sparsely appointed...there is literally nothing interesting to look at on the walls...if there is anything at all on the walls...4 indescript framed pieces...lighting is course and uninviting, no nightlight unless you want to open up the microwave door all night..so you dont trip over something in the dark. The floor length mirror on the end of the closet wall has no floor or ceiling lighting...kinda wondering whats the point..you might capture a smidge of light from the back-lit bathroom mirror but i assure you its not enough to check clothing, hair, make-up etc..at all..its useless for its intended purpose. Wi-Fi connection was a problem... No hot water to shower the first night...lukewarm the 2nd night Maids did not pick up towels left on the floor in the bathroom from day 1...I found them behind the door 2nd night when i came back in...They did not refill the coffee or replace new cups for morning or wipe off my kitchen counter...however once again...i coyld" rely on the front desk team to find extra coffees and deliver them to my door. You get the picture...my hand is tired or i could go on...but won't... Disappointing because I will be doing more business travel to Montgomery and seriously doubt i will be staying here... p.s. Ladies, these rooms do not have women business travelers in mind unless you have exceptionally long arm and work for cirque de solei (bathroom) mirror for make-up, contacts, etc. or if you can see or you glow in the dark...the useless full length mirror on the back wall by the closet might work...good luck with that Ugh...frustrating! read more

Doubletree was usually my go to hotel when I visit Montgomery. The staff is very friendly and accommodating. Unfortunately, my room had a dirty towel left on the shower, hair on the floor in the bathroom, and a comb on the bedroom floor. I was left to believe the room was not cleaned and sanitized as it should have been. Fortunate for me, I had Clorox and Lysol wipes/spray with me. The pillows were worn out. The comfort of the hotel was lost from previous visits. Of course, breakfast was not available, so they had muffins and coffee out in the morning my first week there. There wasn't any hand sanitizer in the area for customers. Then they went to grab bags with a muffin, fruit, and water. All of a sudden they switched from sealed muffins to plastic wrapped scones/muffins. That was not feasible being it seemed to be a bulk bought product that someone individually handled/wrapped. The worst, even though very considerate/kind of the front desk personnel, a homeless guy whom was very smelly was called by name and allowed to get coffee and breakfast. I just feel that the hotel personnel should have sanitized their hands and prepared the coffee for the gentleman. The hotel requires inspection and guidelines in-place during this COVID-19 pandemic. read more

Clean but loud! The open architecture pipes all of the lobby and bar noise into your room, along with hall noise from every floor. It was loud until after 2AM! The doors are so tight that you have to man-handle them. The only things this place has going for them are the cookies and the proximity to the convention center. When it is below 40 outside, it is too far away for the latter to be considered a perk unless you are from NYC. With a family I had to drive the few blocks and pay convention center parking anyway--if I had it to do over I would have stayed farther away for less. read more