Hello, I stayed for a night. Checked-in on Oct 25, 2025 and checked-out on Oct 26, 2025 in room…read more415.
I would like to let you know that I had a bad experience as soon as I entered in the hotel for check-in.
If I'm not wrong there was an employee named Vicky/Vicki who does not know how to start an interaction with customers.
Firstly, he was talking to someone on the phone, I let it go.
I said hi to him twice he did not even respond, I let it go again.
Suddenly, I heard a word "Yes" or "Hi" from his side while he was working on something and watching the computer screen. I was so confused whether he's talking to us or someone else on the computer screen/video call.
However, as a courtesy I responded back by saying hello and ended up leaving my bags at the front because I was asked for extra money for early check-in.
Moreover, I ended up check-in in the evening around 8pm and Helen/Halen helped me out.
While I was in the room I found there's no complementary normal water bottles which is actually a basic thing to have, not everyone likes sparkling water. I called at the front desk whether I can get normal water bottles instead she (might be Helen or someone else) replied that there's no room service and I have to go downstairs and buy some. I also asked whether I can get a bottle opener, she advised me to request with the restaurant staff to get one.
I went downstairs, and requested one of the waiters at the restaurant for a bottle opener and the waiter (don't know his name, I'm sure you can easily find out who was working that time) showed me the opener he had but didn't give it to me because he had only one. He asked to bring all the bottles downstairs so he can open for me! I told him that I would go to the room, open my bottles and will come right away to give your bottle opener back. However, he did not even try to listen and denied again which was actually so rude and disrespectful in front of the other customers and employees.
Instead, he took me back to the front desk to Helen/Halen and gave me the one bottle opener was available at the front desk which was shocking to me because if you have an item available at the front which is requested by customer then why would you send me to the restaurant area to get one!!!
I questioned Ms. Helen/Halen why she didn't give me the bottle opener at first. She replied "Ohh people take it but do not give it back, that's why" such a dumb reply.
If people take it, you have their room numbers, take security deposit or charge them, give them for a particular time or keep one available in every room ( so no one have to get in touch with any of you).
I mean you all are in the customer line, customer should be the first priority at any cost but none of these 3 employees knows how to handle the customers or deal with the situations that they are facing at the hotel.
It could be so much better if Mr. Vicky/Vicki knows how to make an eye contact while attending a customer. Instead of showing too much attitude, being rude and disrespectful.
It could be so much better if Ms. Helen/Halen gave me the bottle opener instead of directing me to the restaurant. I mean if she didn't want to give it to me, she should have gone by herself and get me one from the restaurant area.
It could be so much better if the restaurant waiter (again don't know his name) was a little bit respectful and not so loud, instead of dragging me around and giving me a millions of excuses.
I mean, If you are showing that you have one then give it to me, I'll bring it back right away. But he asked me to bring all the bottles at the restaurant instead.
Can someone please explain this waiter that taking bottle opener to the room is way easier than bringing all the bottles downstairs at the restaurant!!!
I believe the management should take a serious action on all these 3 employees
This was my first and last time at "Radisson Zurich Airport Hotel".
I would never ever recommend this place to anyone I know.
If there's less than zero out of 10, I would prefer to give that number to the staff. Specially the 3 employees I mentioned! Such a bad customer service skills they have, in other words "No customer service skills at all".