A lot happened in my last experience with AAA, so I'll focus on the essentials. Keep in mind, I…read morecould have written a lot more than this. If you want an in-depth review, read this one.
I sent my diesel Suburban into this shop to get a lot of work done in my last visit (new transfer case, drive shaft, tires, routine oil change and state inspection). For those reading, keep in mind that I do not live in Charlotte anymore. I was visiting family and friends for the holidays and my transfer case finally gave in so I had it towed there to get the aforementioned work done on it. This is important. Because so much work had to be done on this thing (my fault, not theirs), I ended up in Charlotte for much longer than I had planned, meaning that I had to make my case with my boss back in Wilmington. Warren Turnipseed (The associate I was talking to during this whole thing) went out of his way to keep in contact with my boss in a very professional, doctor's note-like fashion, so my place of employment had the word on what was going on, straight from the horse's mouth. I worked my first day since getting back to Wilmington, meaning that I am still happily employed, and I thank Warren for going the extra mile to help me out with that.
While my truck was getting worked on, I would periodically visit the shop to see the progress that was being made on it (I'm in love with that car. Couldn't resist). Each time, Warren was happy to lend me (and my friends who drove me) a pair of safety goggles to go into the shop and see up-close what was being done. He would even show me on the computer what the parts looked like before they were ordered (Tires, for example, and may I add that I am so happy I got to look at the tire selection, because these BF Goodrich KO2s are an immense upgrade from the model I'd been going with previously and they suit the truck's utility aspect perfectly) The mechanic assigned to my vehicle (Brice) was happy to update me on the progress of the work, and to answer any questions I had about what they'd spotted, or if anything else needed work. A+ on that, for sure. Both Brice and Warren came off as honest and straightforward. To sum that up, I felt a pleasant sense of transparency working with these guys. Bonus points for that.
No unnecessary hassles. I work at a boatyard, and have experience with marine electrical, plumbing and engine systems (and more, but these are the ones that are most relevant here). Not once did anyone try to scam me with unnecessary repairs. They could have easily told me that I had frayed headlamp wiring, a refrigerant leak, an unwanted short, or that my transmission or a u-joint somewhere needed replacing, and of course I know those all work perfectly fine but my point here is they stayed on the short list of what absolutely needed work, and were always very clear in explaining something extra if it was necessary (For example, the drive shaft was fused to the old transfer case and they brought it to my attention and explained clearly why it needed replacing AND of course I got to see the damage up-close in their workshop to get a better idea of what was going on, hassle-free).
This was not my first time visiting that office, but it was my first experience working with Warren and Brice and I must say it was spectacular. I was so happy with this experience that I've decided to go to that specific location for routine oil changes, even though I can do them myself.
For those still wondering how my vehicle fared after the work was done, I drove it 200 miles back to Wilmington without a single hiccup. My 4x4 works again (It's great to know I can use my truck in the snow and on the beach again), and I can drive back to Charlotte to see my family without worrying about another catastrophic breakdown. I should also mention that I am and have been a AAA member for years. I highly recommend this place and the membership and I hope this review was useful to whomever took the time to read it.
