We had used Art Donner for 6-8 years to prepare our taxes. 2 of the last 3 years, we've received letters from the IRS (nothing serious, fortunately) re: errors and/or oversights on our tax forms that Art's office prepared (and Art signed off on)... resulting in either penalties, less of a refund, or both. I spoke to Art about the person in his office who had prepared our taxes and Art plead ignorance on any errors and defended his staff. This year, I enclosed a letter with our tax receipts and paperwork when giving it to him to prepare our taxes, saying that we do not want to get any letters from the IRS this year (unless we hear about it from the firm beforehand)... no surprises. I dropped all of our materials/receipts off at his office on 3/6. Two business days later, UPS delivers everything back to me with a letter from Art saying that he's taken on a company/client for their accounting and tax filings and "won't be able to complete our tax returns this year." Really?? He didn't know this 3 days earlier when I drove 20 miles to drop everything off?? So, I had to scramble to find another accountant 4 weeks before taxes are due. Clearly, he knew about this "new business" days/weeks earlier and chose not to call/write his clients that he can't do their taxes this year (assuming he wasn't singling me out due to the letter I'd written). --- So, in review... Art may be a competent CPA (personally) and he seems like a nice guy... BUT... he has zero communication skills here, apparently hires less-than-competent staff accountants (including a usually-rude receptionist), and has very questionable business practices when it comes to leaving clients high-and-dry without notice. Fortunately, we have found a new CPA... and suggest you look elsewhere for yours. read more