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    Donald R. Powell, DPM, FACFAS

    5.0 (1 review)
    Closed 9:00 am - 2:00 pm
    Updated a few days ago

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    4 months ago

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    Ankle & Foot Centers of America

    Ankle & Foot Centers of America

    4.3(10 reviews)
    1.2 mi

    I came in for replacement shoe orthotics after my last pair of orthotics were no longer doing their…read morejob (my previous pair were over 13 years old). I saw Dr. Cayla Conway, who is a great physician. Very informative, very open and approachable. She was very interested in my opinion about the orthotics and what I wanted out of them. I appreciated that. It took about 4 weeks for my orthotics to be created from the plaster mold, and once I got them, I had a few concerns about their designs. Instead of Dr. Conway making me make another appointment to see her, she told me to come by the office and we went over my concerns and made a game plan to adjust the orthotics at no cost to me. 3 weeks later, I picked up my orthotics a second time and they worked great! While Dr. Conway is a great podiatrist, she only has hours at the Ankle & Foot Centers of Georgia on Wednesdays. She splits her time at other facilities. That basically means if you want to see her and there's an issue, you'll have to wait until Wednesday. This wasn't a huge problem for me because I was simply picking up a product. Located right at the corner of Commerce and Clairmont, the parking lot here isn't huge, but i've never had an issue finding a spot. The interesting thing that i've seen many patients have trouble with is finding the front door. It kinda blends in with the walls and doesn't immediately look like a door, but just look for the knob (silly to say, but i've seen more than one person walk from one side of the building to the other looking to get in). Really enjoyed my time here and enjoyed Dr. Conway's great service!

    DO NOT COME TO THIS ESTABLISHMENT!!! I returned for a follow-up and experienced the worst service…read moreas well as an attempt to overcharge for services. I believe in paying for services rendered, however between Dr. Wilder inflating the visit and the office staff speaking and carrying on in an unprofessional manner, responding to my questioning with "take it up with your insurance", I am taken aback. I asked simply what is the copay going towards and why is it an additional $217 dollars for a follow-up visit that discussed a test result? I should have walked right out when the receptionist began our interaction with "let's get that copay taken care of" with no eye contact. Back to the inflation of services...I phoned my insurance company in the midst of the back and forth of me not accepting that we discussed more than to two "chronic illness" calling for the visit being "extensive"; a code was mentioned that would bill this service. Dr. Wilder and I spoke of two conditions, treatment for 1; and they tried to say 3 or more, so I gave the code for 2 or more conditions to the insurance provider on the phone in real-time as the back forth was happening. By the way, I asked if the receptionist could hold on with my hand raised for a moment while I give the person from my insurance the code and she then said I put my hand in her face. Now she inflated the interaction. I told her that it was not my intention to offend her in that way. Continuing with the information from my insurance provider, the code that they said would cost me an additional $217, the insurance relayed that it is covered under the copay and no additional payment should be required. However, they continued to ignore this from my insurance provider and it concluded with they will bill my insurance and I will be responsible for all of it. I continued the conversation with my insurance provider after leaving and she explained that it does not matter how many diagnoses we discuss, an office visit falls under a $45 copay for my plan. It was very unpleasant and dishonest. Just code me and bill me for honest work. Don't try to pay all of your bills with one office visit.

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    Ankle & Foot Centers of America
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    Ankle & Foot Centers of America

    Ankle & Foot Centers of America

    4.0(4 reviews)
    19.0 mi

    I was referred to this office for a second opinion following a foot surgery that was performed by…read moreanother doctor to cut the bone and implant pins to stabilize the joint. I have a shifted sesamoid bone that is under the ball of my foot post-surgery, and it is causing discomfort when walking and swelling. I had also fallen down the stairs at some point after the initial surgery which increased the pain that I had in that foot. I had a follow up surgery scheduled for the beginning of May, with the initial surgeon, to remove the pins that were implanted as well as the sesamoid, but after my first visit in this office a CT scan was recommended since they X-Rays were not conclusive. My appointment was on April 24th. I scheduled the CT scan for the very next day and made another appointment to have it read in this office on May 1st. I went in for the disc to be reviewed, but after sitting in an exam room for about 30 minutes, they came back in to tell me that I could not be seen that day. They did not have Java on any of their computers and could not review the images but told me that my co pay would be refunded and someone would reach out once they had it downloaded. I never received a call. I had to reach out to them multiple times about the status of my images, and in the time in between, I cancelled my surgery due to time constraints and waiting for a response or appointment to review the images. I was finally given a time to come back in on May 14th and was told that they were able to download the program and open the files, but only after I called them. No one ever contacted me. Once I got there, I was asked for a co-pay even though the first one hadn't ever been refunded. Not a big deal. They just applied it to the new visit. I go back into the exam room and the nurse has me take off my shoe and sock. Normal procedure, except, they then put a scrub type sock on my foot and had me walk barefoot on my injured foot to another room to look at the images. My foot had a fracture that occurred after the first surgery, and it is assumed that it happened when I fell down the stairs. They knew in advance, since they looked at the images before I arrived, that my foot was fractured, and I had told them at the prior visit that it was painful to walk on that foot without a shoe on. Maybe not the best practice to have someone walking around on their injured foot. I am taken back to the exam room, and they go over a plan which includes letting it heal for 6 weeks with another follow-up before surgery can be considered. A magnetic box is also recommended to promote new bone growth and expedite the healing time. I am told that someone will call me with the information for that device, and I am also instructed to not take any oral pain relievers since they will further slow the healing process. No topical medications were named or prescribed, but I was told to use a topical if needed. Some felt inserts were given to me to put in my shoe to relieve some of the pressure on the ball of my foot, and that was the end of the visit. On the 21st, I still had not received a call about the bone growth device and called the office. The calls go directly to a call center instead of the office locations. After giving her all of my information she asks which pharmacy I use and advises that there are no medications on file for me. I explain that it isn't for medication, and she puts me on hold to contact the office directly. She comes back on the line and says that no one could speak to her, but she is sending them a message high priority, and someone will call me back. On the 24th, I still have not received a phone call. I call back in to the call center and am told that the message has been read, and what else would I like for her to do about it. All she can do is send another message, but their office closed early and there is no one there. I am out of patience at this point and her attitude was not helping matters, so my 6-week follow-up appointment was cancelled right then and there. The doctor was pleasant and seemed knowledgeable, but the office staff and call center are abhorrent at best. Patients do not really seem like a priority, and if you are told that "someone will call you" for any reason, prepare to be clinically ghosted.

    I was seen by Dr. Pearson and Chantel (I think that's her name, I asked her twice but I'm terrible…read morewith names). They were both very pleasant and tried their best to calm my anxiety. The front desk staff was friendly as well and informed me of all my possible charges prior to me being seen. I appreciate this as it allows me to decide what I can afford. Although my issue was not resolved, the doctor used great care and methods to alleviate as much of the discomfort as possible. FYI, the GPS takes you to the wrong side of the highway. This business is in an old bank next to Wendy's.

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    Ankle & Foot Centers of America
    Ankle & Foot Centers of America
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    Donald R. Powell, DPM, FACFAS - podiatrists - Updated May 2026

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