If I could give this Domino's location zero stars, I would. My experience here was hands down one of the most frustrating and disappointing food orders I've ever dealt with.
I placed an order through the Domino's app on my iPhone, which usually works fine. The app gave me a delivery time and eventually updated to say my pizzas were "delivered." The problem? Nothing had shown up at my house. My wife and I tried calling the store multiple times to get an update, but no one would answer the phone. After wasting time on hold with no luck, we had no choice but to get in the car and drive to the store.
This was the Domino's Pizza at 903 S. Beckford Drive, Henderson, NC 27536.
When we got there, we spoke to the manager on duty. Instead of listening or trying to resolve the issue, he immediately insisted that our pizzas had already been delivered. I called my brother, who was at the house waiting for us, and he confirmed that absolutely no pizzas had arrived. At that point, the manager finally picked up his phone and called the delivery driver, who casually said he was "on the way" to my house. If the app said the food was already delivered, how is it possible he was still "on the way"?
The manager then told me he would refund the money back to my account the next day. That was on September 6th. It is now well past that date, and there has been no refund. I had to chase them down again and eventually spoke to someone claiming to be the owner, who promised me he would text me proof of the refund being issued. He never sent anything. No call, no text, no refund.
Frustrated, I drove back to the store a second time. By now I was beyond patient and approached the manager on duty angrily. Instead of helping, he brushed me off and said there was nothing he could do. Finally, another man, who also claimed to be the owner, came out from the back. He showed me on his phone that he "sent the money" earlier in the afternoon and told me I would just have to wait another 5-7 business days for it to process. In other words, I still don't have my money back after all of this nonsense.
And to make matters worse, when the pizzas finally did show up the night of the original order, they were ICE COLD. Not lukewarm, not just a little cool--completely cold. After waiting, arguing, and driving back and forth to the store, we ended up with inedible food that we had to heat up ourselves.
This location clearly doesn't care about customer service, honesty, or delivering food in a timely and edible manner. Between being lied to about the pizzas being delivered, chasing down my refund for over a week, and being given the runaround by both the manager and the so-called owner, this was without a doubt the worst experience I have ever had with Domino's.
If you value your time, money, or sanity, do yourself a favor: stay far away from Domino's Pizza at 903 S. Beckford Drive, Henderson, NC 27536. read more