This review has to start with a little bit of background... Me and my other half (the fantabulous Dan G) have our anniversary on February 16th, so we very rarely do anything for Valentines Day. What we do like to do, however, is order pizza, drink Prosecco and watch films. It's never a mental, crazy night; but it means we get to spend time with each other and enjoy fast food (which we hardly ever actually eat).
For the last few years we have ordered from Dominos. I'm a sucker for online ordering (especially when you can pay with Paypal meaning you don't have to mess around with card details) and it's as simple as going online, selecting your address, choosing your food and paying. They even have a funky system which tells you 1) when the order has been received, 2) when the order is processed, 3) when the pizza is being prepared, 4) when it's in the oven and 5) when it's out for delivery.
Imagine our delight when just 20 minutes after the order had been placed, our pizza was out for delivery! It may have been a cold and windy night, but we were all set for a lovely night of eating, drinking and chilling out. So we settled in and waited... and waited... and waited... After an hour had passed (that's right, one hour), we got a call from our delivery driver telling us the traffic was bad.
Now... this doesn't exactly ring true. We live around the corner from this branch and the traffic is NEVER bad (especially to do the less than 5 minute drive to our house). Still... we waited... 15 minutes later, we get another call from the driver telling us he's outside. A simple glance out the window tells me he's NOT outside, he is halfway down the street. I even explained this to him (without avail). Queue my poor other half going out in the rain and cold to collect said pizza.
He even asked the delivery driver the policy on late deliveries and got the answer "I don't know". Well, thanks for the well-trained staff Dominos! Once we finally had the pizza in our grasp (you guessed it), it was cold. So our valentines order consisted of late, cold pizza as collected by a cold, damp boyfriend.
Very poor show. Needless to say, we'll be looking to order from elsewhere next year... read more