My son lovessss his swim lessons. The instructors, Alexandra and Tye are so kind and knowledgeable…read morewith their guidance. My son has been going for one month and has become so confident with swimming.

Both my kids learned how to swim in a decent amount of time here in British Swim School. And let me…read moretell you, the swimming instructors were all very attentive and teaching my kids the right ways not just watching them swim. I will recommend this location in Garden City they're pretty awesome! So happy I found this place!

So I wanted to start by addressing some of the other reviews I have seen. A lot of them are from…read more6-12 months ago when most companies were going through a hiring funk. You can't blame Saf-T-Swim for people not wanting to work. As for missing classes whether it was because you had to cancel or Saf-T-Swim canceled you should have known the makeup policy when you signed up. You should have asked questions if you weren't told or weren't sure. Now you know. I will admit the communication was lacking but again they were very short handed and overwhelmed. Any instructor we have had here has been top notch. Very patient and understanding. The front desk is always very helpful when we are there for any questions we might have and no matter how busy they are they always greet us on our way in and out. They have a swim team on Friday nights from 8-9 that my daughter swims in also and I think another night during the week. I actually highly recommend this location for all levels of swimmers. Thanks for reading. I hope you find this useful.

My child never learned anything proper and never had just 1 teacher it was always someone different…read moreso there was no forward progress always stuck doing the same thing. As for the kids that worked there they were very nice and always polite but the system there is not working.

Wonderful swimming program with caring staff. Reasonably priced and convenient locations. My 7 year…read moreold daughter has learned so much, she is starting level 5 and we are very happy with her progress. I highly recommend Gateway sports for swimming instruction.

My son is 9 and he loves the swimming classes at Gateway in Douglaston. My son can swim very well…read morenow. Location is great and clean, good parking, staff is great and nice people. Thank you Gateway Sports!

My child has had about 7 lessons here. His instructor is very patient and caring as my child is…read morenervous and not quite comfortable with the water on his face, but that's the whole point of lessons right?! Once when my child's instructor was out, Mr.Charles was a sub, and I noticed him scolding my child a few times to stop playing with the water. Understandable that children need to listen but at the same time these are toddlers that lack complete understanding especially when your asking them to stop Playing with water. I didn't appreciate that, so if it happens again I will raise concerns with management. I believe there is a better way to handle children than making a stern face and asking them to stop. When he (Mr, Charles) noticed I was looking, he made a calm face really quickly. Next issue is that I've noticed more frequently, the waiting guests some of them have 0 people skills. They leave their bags on chairs and walk away for long periods. This is unfair to other waiting parents who would like to sit up front to watch their kids. I think there should be signage posted everywhere that if anyone gets up for any reason, they need to take their belongings with them or leave them in the cubbies at the back.

I rarely leave negative reviews, but this experience has been extremely frustrating. I have…read morerepeatedly and specifically requested to be notified in advance whenever my daughter's instructor will not be teaching her class. Despite making this request multiple times, this is now the second time we have arrived for class only to discover that her instructor was off, with absolutely no advance notice. The issue is not simply that the instructor was absent--it is the repeated lack of communication and the way my concerns were handled when I brought them to the manager. Unfortunately, the manager was dismissive and did not take the time to meaningfully explain the cancellation policy, address my concerns, or offer any reasonable solution. To make matters worse, when I got home, I noticed an additional charge on my credit card. We were told that both the class my daughter showed up for (but did not attend because she would not get in the water with an unfamiliar instructor) and the additional charge would be reversed. We are now nearly a week later and are still waiting for the promised reversal to be processed. Having to repeatedly follow up over something that should have been handled clearly and professionally from the start is incredibly disappointing. For a business that works with young children, communication, consistency, and customer service should be a priority. Unfortunately, our experience has fallen far short of those expectations. I hope the management team takes this feedback seriously and contacts us to resolve the outstanding charge and address how this situation was handled.

My son loves it here. All the staff from the front desk to swim instructors are so kind and…read moreprofessional. Very clean environment!

Not a fan of this new location. We have been a long time member of Goldfish swim school in Garden…read moreCity for our first child and love it there! Decided to register my second child for swimming lessons in the Glen Oaks location because it is closer to home for us, but they lack a lot. For one, no one here answers the phone when you call. Ever. You are responded to via text and it just seems so impersonal and responses are heavily delayed. The first time I took my second child, we were never greeted or told what to do had to figure it out on our own, despite letting them know it was our child's first day. Staff seems distracted and just there for the job. We never received the complimentary Goldfish bag with accessories that you'd usually receive as a first time member nor were there anyone to walk us and show us the facility. My child was in a single swimming lane with 2 instructors for the 4 students. They had kids swimming together and it was a tight squeeze and to me, just an inefficient way to learn to swim as the young students needed to maneuver around the other student. I will not be renewing my membership here... willing to drive the additional 15 minutes for better quality of service. Impersonal, no phone answering services and absentminded staff.. oh and dirty diapers left behind in changing rooms. This goldfish seems to be run by young minds who do not understand the importance of customer service and attention to customers.

As a former competitive swimmer through high school and college, I felt it was important to get my…read morekids in the water as early as possible in their lives. We've tried a few other places, of which my overall impression was pretty poor, but look, I'm not expecting them to start lap swimming before they're 5 years old - that being said, I like how the student to instructor ratio is low (1:4 at the most - I taught in the town of hempstead and would do 15-20 kids to myself regularly) how it's separated and the instructors themselves. All great things. I'm sure that as time goes on we'll pivot as schedules allow, but I think this is a great place for those who's kids are already comfortable in the water and able to listen to instructions.

So far so good! My littles have been coming since September and I am grateful for the small groups,…read moreconsistency with instructors and a smaller, more private setting than other local swim schools. My kids are learning lots so far, I'm excited to watch the progress through the rest of the winter and spring, and see what they are capable of come summertime!

My son has been coming here for a long time & his development has been great…read more The trainer he has now is amazing & we see him learning so much every week. The place itself is clean. They sell some swim suits & toys. Plus snacks. The staff are kind & friendly. I highly recommend this establishment if your child is interested in learning how to swim and/or improve. Two thumbs all the way up!

My 4-year-old has been taking swimming lessons at the Horace Harding location for almost two months…read moreand was doing great with her original instructor, Brad. She was comfortable with him and making noticeable progress each week. Unfortunately, when Brad went on vacation, they switched her to a completely different instructor, a newcomer with very little experience...instead of simply using a temporary substitute. The new instructor has a very different teaching style and routine, and I can clearly see the setback in my daughter's progress. I understand needing coverage, but changing instructors unnecessarily, especially to someone so inexperienced, is disruptive ! Consistency matters, and I'm very disappointed with how this was handled.

We came here for a birthday party, and the kids had a blast! It's an excellent location, especially…read morefor toddlers. They require everyone to wear socks in the playground, which is great since there are small children crawling around. The facility features a fun slide and adorable mini-rooms themed as a veterinarian's office, a doctor's office, and various kitchens for pretend play. There is also a separate area to sing 'Happy Birthday' and a convenient café station. I was very impressed with the venue and am excited to return again soon! Vinimos aquí para una fiesta de cumpleaños y los niños se divirtieron muchísimo. Es un lugar excelente, especialmente para niños pequeños (toddlers). Es obligatorio usar calcetines en el área de juegos, lo cual es bueno ya que hay niños gateando. Tienen un tobogán y pequeñas habitaciones temáticas con artículos de veterinaria, de doctor y cocinitas para jugar. También cuentan con un área separada para cantar el 'Feliz Cumpleaños' y una estación de café. Quedé muy contenta con el lugar. ¡Estoy emocionada por volver!

The cutest spot for playdates and birthday parties! The play area is gated in with a separate space…read morefor younger babies which is a big plus! Added bonus they have a cafe and you can sit and enjoy coffee/food literally 2 feet away from the gated play area! They also host fun events so our girls hve fun and the mamas get to catch up & hang out