Satish Balgi from Rainbows Vacuum Cleaners in Unanderra, was wonderful solving my problem. My…read moreRainbow vacuum cleaner is 18 years old and the wheels on the dolly were degrading and breaking down. Within minutes of phoning him he identified via exchange of photos what I needed. He didn't pressure me to trade in. A replacement dolly was delivered from him in Wollongong to me in Queensland 2 days later, with the filter I also needed. He wisely asked me about this and it seems it was one maintenance task I had overlooked ! He text and spoke to me several times and went out of his way to ensure I had the correct products. I am looking forward to vacuuming with the added boost a new filter will provide. His manner was polite and enquiring and friendly.