Had a group of people and made the mistake of eating at the Rooftop. Half of it was uneaten at the…read moreend because was so bad and keep in mind they charge premium prices and add a 20% tip automatically. Drinks were good but if ordering food, prepare yourself to send it back and except a very small portion for the price.

The best thing this hotel has going for it is the location. The breakfast was not good. There were…read morestains and hairs all over one of our beds. I asked for new sheets and got sheets that were actually stained even worse. The beds are incredibly hard and uncomfortable. The hot tub is not hot but warm. There were spoons in the hot tub and soy sauce packets around the outside of it. I went to use some of the dishes in our suite and they were dirty. There was wallpaper peeling from the wall in our room. The door to the outdoor patio did not lock. All that you had to do was push on the door to open it. We weren't on the first floor, so wasn't concerned about somebody breaking in but we have small children and I didn't like that all they had to do was push on the door to get out to the patio. And lastly, the walls are very thin.

Coffee machine is broken. Staff does not care to keep hot coffee available all 24/7 as advertised…read more Was a bit shocked to see a couple asking the cleaning lady to open a room for them as they forgot their keys. In terms of security, i guess people can just do that and get into other people's room- which is scary!

Second time staying here for a work trip. Excellent location! Just a five minute walk away from the…read morebeach but have had small issues both times. Last time, my room wasn't ready and it was already 4pm so I had to change in the bathroom then store my luggage. This time, housekeeping stripped the sheets, which is fine, but forgot to put sheets back on as shown in the photo. The hot tub was warm at best but at least the shower water was hot and had great pressure. Overall, the hotel is in a wonderful location and it is very clean but still could use some work. Also, parking is very convenient but is about $20 or so per night

Absolutely gorgeous resort!! The staff at BVR is absolutely amazing and the pool is awesome and so…read moreprivate! The amenities are also great! I highly recommend this resort for nice people and nice rooms!

Had the best time of my life. Everyone was so friendly and helpful. Booked my vacation for next…read moreyear.

I just left the hotel after spending two nights there for a staycation. I was very pleased with my…read morestay. The hotel is made of two towers. I was in the southern tower room 5509. It is an ocean-view king room. This means the room is on the side of the building but still had a great view of the ocean. You enter valet on the northern side of the building. The valet Matt was quick, friendly and helped with my luggage. Valet is $44 a day. There was a short line at the front desk but there were two employees working and it went quick. The $45 resort fee covers chairs and umbrellas on the beach and two complementary drinks. You can pick from a small list of drinks including beer, g&t and wine. They also offer a morning exercise routine. Monday was yoga by the pool. The room was large with a nice modern design, a small couch and side table and a nice balcony with two chairs and a table. There was a coffee maker and fridge but no microwave. We ordered room service and had breakfast out on the balcony one morning. There were games setup in one of the meeting rooms right outside the pool and free popcorn was offered daily. The pool was large with plenty of chairs but people did save seats early in the morning. I went down at 9am and there were about five seats not claimed and only around eight people at the pool. Everyone else started showing up to their saved chairs around 10am. The pool did get less crowded with fewer children as the day went on. By 3pm there were more open chairs available. The beach is right outside the gate. Along with the chairs and umbrellas there is a sand pit with toys for the kids, a tiki bar and volleyball net. The hotel is very clean with modern decor. It is in a very residential area so there aren't any shops or restaurants around to walk too. Everything is about a mile south near the pier. It was the perfect place for rest and relaxation which is exactly what I was looking for.

The positive: Rooms are beautiful and spacious. The corner king has stunning views of the ocean…read more The remodel brings a very elegant feel. Housekeeping staff are super kind, and anything we needed arrived quickly! The negative: Don't waste your money! We paid $400+ per night (amenities included, valet separate) and found out the hotel sells $45/day passes to non-guests. We had an issue with our room, and the hotel could not move us because it was full. We were told we'd get 2 chairs, access to the private beach, and 2 welcome drinks. No chairs, all 4 days we were there (party of 8). The welcome drinks were gin, non-ach or wine... Service was extremely slow, the pool was overcrowded, and the staff was so cranky/rude that everyone seemed to dislike their job. For a hotel marketed as a remodeled, luxury spa retreat, this was disappointing and not what we paid for. The icing on the cake was waiting 30m+ to valet our car due to the influx of people coming and going, oh, and having to bring our own luggage up and down due to no carts. Spoke with Ricardo about our entire stay, and he just stared at my husband, then proceeded to say, "Well, when you go to Disney on a holiday weekend, it's going to be busy." Sir... when I go to Disney, I know it's going to be crowded because it's DISNEY. You're a Marriott selling $400+ rooms a night and over-crowding your hotel, causing your guests to not enjoy the amenities you're claiming to provide, then when we say we are unhappy, you don't even bother trying to work with us; you looked annoyed. I wish we read the comments before staying because it seems to be a recurring theme.

We booked this during Turkey wknd because of its location & price…read more We arrived early initially not able to check in but by the time we changed clothes & got back room was available so that worked out very well, we got Room# 381. Nice, big spacious room & we took full advantage of the kitchen since we got groceries, u have a shopping center across the street from the back part of the resort. nice small balcony over looking the mini golf, nice hot tub & good toiletries to use. As for the property it's cute, a bit outdated the place can probably use a facelift but overall not bad specially for the time frame we were there. 2 good size pools, both have hot tubs, there's a bar area outside but that was not open during the day seemed to be more later on. Across the way in the front of the resort u have the gym, spa & a nice lake area to check out. Overall this was a nice stay for us.

the address is to the main gate but if you haven't checked in yet, you wont be let in. they will…read moreanswer the phone, but tell you take back route to security. super cute fish tank in the lobby. and also lots of drinks/snacks for purchase. the kitchen had all the utensil that we needed and the room was cleaned. loved that we had a balcony so we can sit and get fresh air. oh and a jetted bathtub!

I must say you have a JEWEL on your staff!!! Want to commend your night manager Stephen Atwell…read more He is helpful, kind and a true service ambassador!!! We truly enjoyed our stay!!!

The lobby is well maintained but the hospitality staff are not hospitable. The rooms are ok but a…read morebit depressing. Several times we passed a front desk clerk who either looked away or down, never acknowledging us or saying hello at least 3 times. We stayed 3 nights and never got any housekeeping services, no fresh towels, no new soap. At one point we asked for extra pillows. Unbeknownst to them, I was sitting in the lobby listening to 3 staff members complain about who should have to bring them to our room. Low standard of service all around. Rude and not up to Marriott standards.

We couldn't have picked a better venue for our daughter's wedding. We have enjoyed the hotel on…read moremultiple occasions and felt it would be the perfect spot... and it was that and more! The location, the resort layout with tiki pavilions, the 2 pools, and of course their beach! All the staff was pleasant and attentive. The shining star was Lynn, the event planner. She made sure everything was taken care of with kindness and grace. Couldn't have done it without her. The guest rooms, suites and cottages are beautifully designed as tropical modern and very clean and comfy. We couldn't have been happier. We will always stay here on our south Florida vacations.

Family was visiting town before the holidays, so we drove down for a quick meet and greet…read more The hotel lobby was suitably arrayed in Christmas garb, but we eschewed the glittery red / gold / green, and opted instead for coffee and breakfast on the beach. Service was good, food was good, and the view was great (even if the sea breeze was a bit chilly).

Don't stay here...Seriously, skip this place and don't waste your time reading the rest of the…read morereview. Avoid at all costs! ... ... ... This place is an absolute gem of a hotel! It is on the expensive side and valet parking is quite the rip-off (stupid expensive); otherwise, fantastic stay overall--from smooth check-in, room was ready right on time, stunning views, super comfortable bed/room, even the TV brightness adjustment (it does matter), and excellent service the whole time.

This hotel is located right by the beach. The room I had a kitchen and a balcony with a perfect…read moreview of the sea. The service is friendly from the valet, reception attendants , breakfast workers, to the cleaning staff. I had a great experience here during my weekend stay.

This is my go to spot, when i need to get away from the world. The rooms are always clean, the beds…read moreare comfortable. The walk in showers are always clean and spotless. No critters, no loud noise or neighbors other than the highway. The customer service is amazing and welcoming. Renato always greet me with a smile and hospitality. He's a great guy and always helpful and efficient. Book your stay!!!

This Best Western is right off the highway 95, convienent to shopping centers, gas and pick up…read morecoffee. Customer service was very nice. The hot breakfast was ...ok. The scrambled eggs were not good.There was plenty of parking and felt safe. Only one elevator works and once inside that elevator was sketchy. The hotel was probably built during the 1980's during the Miami Vice boom. So with the Florida air and ( lack of )up keep on the outside is understandable. My room was ( somewhat )clean. The bathroom was the best part. The walk in shower was great and the mirror was a new technology design with holographic push buttons on the mirror - that was cool! You get that they are trying- get the elevator fixed and make better scrambled eggs - without the green stuff and with no milk in it and maybe, just maybe i'll be back...maybe

Stayed there a Hilton Head SC 8 times nice room had small…read morekitchen and was very quiet would stay there again but they made it into condos loved staying there great place nice people swimming pool close to town Carole Matthews Deerfield Beach Florida

The room served it's purpose for our new year eve adventure. The price was right…read more The bed sheets seemed clean, the blanket and bed spread were filthy. The blanket had holes in it. Lots of them. I asked for another one and I was told no. That they don't carry them. The bathroom shower had mold. The bathroom sink was very slow to drain. I used a towel to wipe the floor down after my shower and it was filthy. The a.c. seemed spotty. The shower pressure was dreadful. Lots of outside noise. A couple violently arguing woke me up outside my room. The key was stubborn to open the door. The tv remote stopped working. I didn't see any bugs. The area seemed rough but really didn't have any problems.