I had to run into DG on the way to my daughter's birthday party for tape, because streamers and balloons and the desire to save myself from being the sole holder of the single tape dispenser at Grandma's.
My son and I walked in, were greeted immediately by a woman with a genuinely kind smile, a little nod, and, "How are you two doing today?" Awesome. I went in for tape and, of course, found garden center items I HAD to have. My son also picked out a couple toys for baby cousins and a slime bucket for his sister's birthday we were on our way to celebrate.
When I tried to check out, I had the same PIN issue I've had at a few retailers recently because of some odd activity on my account. Annoying but it happens.
I was struggling HARD with this card. Obviously I was losing my mind with anxiety that other customers were piling up behind me and I had cold food waiting for me in the car to get it to its place. I needed to purchase and PAY with my card that is telling me on the phone is green lit with a positive and high enough balance to cover this.
The cashier had one of the calmest tones I've ever heard, and she kept telling me to not worry, everything was fine, it was my turn in line just like everyone has their turn, did I wanna try my card as credit and scoot past the pin...she was trying everything she knew to do, I could tell. And she definitely knew what she was doing. She maintained composure the entire exchange and truly did calm me while I was fully tripping balls and going into panic mode. I can't remember the last time I had any remarkable encounter with another cashier in at least a very long time-I can't even remember.
I need to find my receipt and give them a call to sing her praises.
**Complete 180 and simply some general info on previous visits**
Over the last 10 years living here, pulling up to this store has 95% of the time always been yuck. To be a chain store, I was surprised there was no one losing it about the state of the grounds, seemingly homeless people loitering at the door smoking and unfortunately asking for things, exorbitant amounts of general trash ALL OVER the parking lot. In the parking spots, just floating around, gathered on the walkway into the store...gross. The inside is always overfilled and cluttered but you can tell the employees DO make a marked effort, regularly, to keep things in as good of shape as they probably can. There's tons of clearance and overstock. Great for shoppers but it can be overwhelming.
Love DG. The only "issue" I've had here at all has been the unkept property and loiterers. Ick, but not a dealbreaker for me considering its PRISTINE location in regards to some of my comings and goings that would force me to need a DG.
Very nice employees. Especially the one I interacted with this morning. read more