Larry did not exhaust himself with trying to meet my "needs" all I wanted was for him to meet me at our SCHEDULED and PAID time and if he was running late or not showing up to communicate and give me a heads up. I never asked for anything outside of our scheduled time. Pretty sad if me asking that him arrive on time or communicate is exhausting when he was getting paid for it. I canceled ONCE on the new year and gave him a 24 hours heads up because like he said life happens. I also got in touch the next day to see if he we could reschedule. He stated he would try to arrive close to 10:30. He never showed. I have provided the screenshot for the day I cancelled (our second session which was 20 minutes after our scheduled training was to start) because he didn't show up once again. I blocked out his reasoning because I felt like it was personal and not my place to put that out publicly. I also provided other screenshots on the times that he was late or didn't show and underlined the time. Our SCHEDULED sessions were 11 on Saturday mornings. The time he did let me know he couldn't come was because I messaged him first. I always had to send the first text to get a confirmation on if he was showing up that day. For one of our first sessions he stated he couldn't even find me on his books and was an hour late then spent 30 mins trying to email me the stuff I was supposed to get before our session even started. That should have been my first red flag. After the new year we moved it to Tuesdays since Saturdays didn't seem to work for him and I was tired of scheduling my Saturdays around him to get stood up most of the time. I didn't ask for much and tried to be understanding of his situation but almost every week to not show up or be late for a service I was paying for is unacceptable and I shouldn't have tolerated it. I also provided the screen shot where he stated he was resetting our sessions due to his error. He never gave a cancellation policy or informed me canceling would go to the normal rate until I fought back with the amount he was going to refund me. He keeps stating I was the one who cancelled and the only reason I did was because of him not showing up. Who would want to stay with someone who is constantly late or not showing up when they are PAYING for it after giving multiple chances? I have the emails also that say nothing about the cancellation policy. It's like when you go to return something if you used a discount you get the discounted rate back since that's what you paid. That's all I want is my money back at the discounted rate since my sessions weren't fulfilled had he TOLD me I wouldn't then I would have tried for something different even though he would have still been late or didn't show. He only talked about the rate going to normal once I asked for my refund and our sessions were cancelled already. I also provided the text where he stated he would give me gas money for going to our local PetSmart where we were going to do training and never received that since he was running late and I had to leave because I had things planned for when our session was done. If you did everything to provide satisfactory service you would have arrived on time or communicated that you were not showing up. read more