NEW SOUTH WINDOWS: $50,000 INSTALLATION, 3 YEARS OLD, AND NOW ABOUT $15,000 IN DAMAGE,…read moreINVESTIGATION AND REPAIRS
If you're considering NewSouth Windows, please do your research first and read the BBB complaints and reviews, especially those mentioning leaks and water intrusion.
The previous owner of my home spent approximately $50,000 on NewSouth impact windows and doors installed in 2023. Only about three years later, I'm now facing approximately $15,000 in investigation, repairs, legal costs, and related expenses after discovering significant water intrusion and hidden damage around the windows.
The problem appears to have been occurring for months before we discovered it. It became serious enough that I paid $2,525 for a Cause and Origin forensic engineering investigation, and as the cost of correcting the damage continued to grow, I also had to hire an attorney to help protect my interests and evaluate the appropriate legal action.
I then hired another licensed and insured company to correct the exterior sealing. Their $4,200 proposal calls for removing all of the old sealant around 10 windows and 2 double doors, thoroughly cleaning the perimeters, applying commercial grade Sikaflex 15LM sealant, and addressing screws in the slider drain channels.
What made this even more frustrating was NewSouth's response. We purchased the home July 10, 2026. The original owner did not initiate NewSouth's warranty transfer within 30 days, and when I contacted them August 27, they declined to honor the remaining warranty because we were slightly outside that window, despite the original customer being involved and the windows being only about three years old.
NewSouth later sent someone to my home. I assumed they were finally coming to assess the damage and reconsider the situation. Instead, the representative did not seem to know why he had been sent and had to call the office. My understanding was that they could potentially quote me to fix the work.
After everything above, why would I pay NewSouth again?
I wasn't the person who chose NewSouth or paid the original approximately $50,000, but unfortunately I'm the homeowner now paying the price.
If you already have NewSouth windows, I strongly recommend having the exterior sealing independently inspected. If you're considering buying from them, read the complaints and ask very specific questions about installation quality, water intrusion, sealing, warranty transfers, and what happens if something goes wrong.
For an installation completed in 2023, this experience has been completely unacceptable to me. The photos, videos, $4,200 corrective proposal, $2,525 forensic engineering investigation, and the fact that I've now had to involve legal counsel speak for themselves.
