IF YOU COME TO THIS EMERGENCY ROOM, BE PREPARED TO WAIT 9-10 HOURS UNLESS YOU'RE ACTUALLY CLOSE TO…read moreDYING. I know that sucks to say but that is the truth. I unfortunately was in a situation where I NEEDED to go to cedars because of the complications of my condition. I'd say that if you can go somewhere else you'd probably be seen a bit faster. when I finally was brought out of the waiting room into a bed, it was in a hallway, where I was kept overnight and was finally put into a "room" the next morning at about 9 am. All of the ER tests and things were done in the hallway. Other than the time and the wait. The care I received was second to none. I was given attentive Nurses and doctors who were competent and actually figured out what was wrong with me. Hopefully this review guides you in the right direction.

Fuck this hospital…read more I spoke to someone over there when I was looking for a GP in Southern California after moving here from Northern California. I gave them ALL of my Aetna insurance information and they told me my insurance was valid and accepted there. I also had just spoken to someone at Aetna and they TOLD me that my insurance covered me down in LA. So I set up an appointment. What could go wrong? Well, the whole fucking thing actually. See my previous comment of "Fuck this place." So I set up the appointment and the doctor was great. He set me up for my bi-annual labs (I had some cancer markers previously) and some X-Rays for some hand a foot pain I was having (likely due to Peripheral Neuropathy, but was being cautious). Everything sounded great right? Covered. Good doctor. Efficient exams. But, ah, see, actually... I wasn't covered. So between Aetna telling me I was, Cedars-Sinai confirming I was and no one in the doctors office doing their due diligence to make sure I was covered, NO ONE COULD TELL ME I WASN'T. Then the bill came for almost $900. I disputed it multiple times thru Aetna and they came back and basically said that even though someone at Aetna told me I was covered, it was still my responsibility if they were wrong. So, also FUCK AETNA. But also fuck Cedars-Sinai for not verifying it all properly. So today, I just put $900 on a credit card. This fucking United States business just keeps adding up and I'm telling you, zero stars to the United States, Aetna and Cedars-Sinai not having our back on anything. Takeaways: 1. Fuck this place. 2. Fuck Aetna. 3. Fuck healthcare. 4. It's more affordable to just die.

I want to take a moment to recognize the incredible staff at Monterey Park Hospital. From the…read moremoment I arrived in the ER, I was treated with genuine kindness, compassion, and empathy. Dr. Williams was absolutely amazing. She was attentive, gentle, and made me feel like I was truly being heard and cared for. Every interaction with her gave me reassurance during a difficult moment. I also want to recognize the phlebotomist who took my blood. She was incredibly gentle, patient, and kind. From her, to the nurses, to the intake and ER staff, every person I encountered treated me with such care and respect. I honestly cannot remember the last time I had an experience at a hospital where I felt like the people caring for me genuinely cared about me as a person, not just my symptoms. Thank you to the entire Monterey Park Hospital team for showing compassion, patience, gentleness, and empathy. Your kindness made a difficult experience so much easier, and I truly appreciate every one of you.

Monterey Park Hospital. Staff were amazing as always. I am a Kaiser patient but get better service…read morehere at Monterey Park. Thank you to the emergency staff for taking such great care of me.

I'm actually surprisingly ok with how things went here. The nurses come in your room way too much…read morebut they're on a serious regimen they have to follow ensuring you're okay post op. You're provided with a Medela Symphony which for pumps, is best in class. The NICU had mostly wonderful loving souls, really after weeks of visiting NICU shift after shift, only 1 of over a dozen nurses we met didn't seem to be sincere. The rest were just angels on earth caring for at risk babies. The food actually wasn't as bad as usual at hospitals you just have to navigate carefully LOL. All in all, I felt the maternity ward and NICU was warm and friendly. It was easy to park and go in and out of the hospital. Now the bill. It's exorbitant. I think 2 weeks of NICU was $479,000 LMAO I mean they have to just make this stuff up. Like there's a bowl of really horrible numbers and that's the one that got picked for me. I cannot fathom how someone without insurance can be faced with such a bill. But I digress about our healthcare system. Dr Greer and Dr Kaiser took great care of me and were super understanding and empathetic. Cathy in the NICU was a superstar human being. The hospital is beautiful and I felt cared for.

Today, 10/03/26 I received one of the worst calls of my life…read moreand immediately drove to the hospital's emergency department to visit my brother. I was already extremely worried and emotional about his condition, so the way I was treated at the front desk made an already difficult situation even more stressful. I arrived around 2:00 PM and checked in to visit my brother. I was told to take a seat and that someone would call me in approximately 15 minutes. My older sister was already at the hospital and had been able to see my brother. At the time, we were told that he was unconscious and unable to speak or respond. When I checked in, one of the front desk employees told me that my brother was responsive and that visitors were not being allowed at that time. I was confused because we had been told only about 20 minutes earlier that he was unconscious. When I respectfully asked how his condition had suddenly changed, I felt that I was met with an unnecessarily rude and dismissive attitude. I understand that emergency departments are extremely busy, and I understand that staff have policies they need to follow. However, I believe family members deserve compassion, patience, and clear communication especially when they are dealing with a loved one in a serious medical situation. I also needed to request a doctor's note to excuse my brother from work because of his hospitalization. Rather than feeling supported, I felt as though my questions and requests were an inconvenience. Each time we approached the front desk for updates, we felt that the staff appeared annoyed or bothered by us asking questions about our own family member. I am not asking for special treatment. I am asking for basic compassion and communication. When a family member is hospitalized and their loved ones are frightened and unsure of what is happening, the last thing they should have to deal with is feeling dismissed or spoken to disrespectfully. I hope the hospital will take this feedback seriously and remind front-desk staff that their communication and attitude can have a significant impact on families during extremely difficult moments. We were already scared and worried about my brother's health, and we should not have been made to feel like a burden for wanting information and trying to support him. I didn't get the front girls names but their description One of the front-desk staff members was a heavier-set woman with glasses, a layered haircut, blue scrub pants, and a black shirt. The other woman was blonde couldn't get a better look at her.

The good news: I went in for fever and stomach pains. They…read moreran some tests, got my diagnosis, got prescription medicine and updated me quickly with my test results. The bad news: I went in at 8:45am did not receive any real treatment except and IV until around 2pm. I didn't get out and complete everything until after 4pm. Spent nearly an entire work shift just to get seen and checked. They are extremely understaffed and overbooked with walk ins. They need more CT scan rooms, and nurses willing to see patients. At the end of the day, I was treated, but I did not feel cared for and did not feel like I was important. Of course, there are other patients and we all want to be prioritized but the issue is they receive more patients than they can handle and it does not seem to matter to them at all. You will get treated, just expect to waste a lot of time.

I'm doing physical therapy here again and no, I don't like it here anymore…read more For one, they don't validate parking anymore. That could've been acceptable if it weren't in combination with other things. Two, one time I arrived FIVE minutes late and my therapist was already with another patient! Wth? Do they not have windows of time for each appointment? Then she ended up helping us both at the same time. And three, at my most recent appointment I didn't like how the maintenance worker was able to walk around like nothing where people are doing therapy, and taking glances at certain moves and stretches. Worse, as I was leaving he was outside and made comments about my moves and therapy! I was aghast and told him that is very unprofessional.

Overall, my mom's care was just okay. She was seen quickly in the ER and they ran the necessary…read moretests, which I do appreciate that's the main reason I'm giving 3 stars. What really upset me was the way one of the resident doctors spoke to me. In the middle of a very stressful situation, he asked me, "does your mom want to die?" completely out of nowhere. As someone already dealing with anxiety and having just lost my dad last year, that was incredibly upsetting and honestly felt insensitive and inappropriate. I understand my mom was in a serious condition at the time, but there's a way to communicate with families that shows empathy and respect. In that moment, it felt like we were just another case instead of people going through something difficult. I'm grateful my mom is doing better now, but that experience really stuck with me.

Recently my sister was rushed here in critical condition, and when it came time to visit her, any…read moretime I called (giving them her birthdate, time she was brought in, and name), or came in person, the receptionists/guest services were extremely rude and unhelpful. Usually I don't mind rude employees because customer service is an annoying job, but this is a hospital where most 'clients' you interact with are there to visit their sick/dying family. The least you can do is pretend nice.

Such an amazing place for people who are vulnerable, in pain or in distress. My wait time was less…read morethan 20 minutes, which is unheard of for Emergency!!! They did an x-ray, an EKG and did an overall check up within an hour. The doctors and nurses were very attentive and professional. All my questions were answered and my issue resolved.

It's complicated. This hospital is obviously understaffed but every single staff member that took…read morecare of me was excellent. I was in the ER for 19 hours because they didn't have any beds upstairs. That is unacceptable. But the doctors and nurses did their best to care for me until I could be admitted. Wen was part of the overnight staff and was incredible. The ER was not sanitary. The bathrooms in the waiting room and within the ER especially were not being maintained and I might have contracted the flu from using them. Once I was admitted to the second floor, the levels of care were exponentially better. I had around the clock care and a call button for if I needed anything. They made sure I knew what was happening with my body and gave me full control over my treatment options. The food was surprisingly acceptable; sometimes even good. One thing that I found strange was that I never was told about how billing worked or what my insurance would cover. I am lucky that they are contracted with my insurance and I only owe $50 from the ER. But it is concerning that I never was told about billing while I was there. TLDR: Hire more sanitation workers!

Went to the ER for a serious concern; the RN was quick to triage me and once my issue was…read moreidentified, I was started on appropriate treatment. It was a little frightening because I didn't know what was going on with me and I felt so horribly, but the ER physician Dr. Obi came and updated me once all the results were in. She was very thorough and explained why I was being admitted, what was going on, and the plan for me. Dr. Cozensa then took care of me, he was straightforward, knowledgeable and an excellent surgeon. Dr. Hyun was my anesthesiologist, she was so kind and communicative and clearly exceptional at doing her job. I felt I was in very safe hands with them. The radiology department was amazing. I had a lot of interactions with them and from the radiologist techs to the transporters; everyone was so professional, kind and attentive. I also want to shout out to Dan in Nuclear Medicine who was so kind and explained every step to me during my scan and to Tovar RN on the med-surg floor who took care of me my last night - excellent bedside manner, communication skills, and overall care! Just really above and beyond. Did I want to come here? Heck no; no one wants to go to an emergency room! But did I get the care I needed? And I got to walk out on my own a few days later? Heck yes. Grateful to be alive and have had a good outcome.

Absolutely HORRIBLE experience. I went to this ER because I was extremely sick and scared. I was…read moreoverheating, dizzy, and losing my vision. I genuinely thought I was dying. I was worried about carbon monoxide poisoning, heat stroke, anemia, or something serious, and I just wanted them to check my blood work and figure out what was going on. The doctor came up to me and asked what I was there for. I started explaining that I wasn't sure what was wrong and that I wanted them to check my blood work, and he immediately interrupted me and said, "No, I said WHY are you here?" Then he told me, "I don't need you to diagnose yourself." The way he was talking to me was SO aggressive and hostile. It wasn't just what he said--it was his entire tone. He was talking to me like I was stupid or bothering him. I was already sick and scared, and I literally started SHAKING from the anxiety while he was talking to me. I finally told him, "I don't like the way you're talking to me." Instead of calming down or trying to communicate with me like a human being, he said he was the only doctor there and, basically, "If you don't want to talk to me, there's the door." Then he POINTED at the door. Are you serious??? I came to the ER because I was scared that something was seriously wrong with me, and this man made me feel like I was the problem for asking for help. I was so overwhelmed I was practically in tears. I genuinely felt like I could die that day, and this is how I was treated when I came looking for medical care. And the ER itself was awful. There was basically no privacy because patients were being spoken to in chairs in the hallway. The whole place looked chaotic and honestly looked like a mess. It did not feel like a place where someone should go when they're already scared and vulnerable. I understand doctors deal with stressed patients all day. I understand they have to ask questions and make their own diagnosis. But NONE of that gives you an excuse to speak to a sick, frightened person like they're an inconvenience. I came there because I DIDN'T KNOW WHAT WAS WRONG WITH ME and needed a doctor to help me. I will never forget how I was treated that day. I walked into that ER scared and sick, and instead of feeling cared for, I walked away shaking from anxiety and feeling completely humiliated. Absolutely unacceptable. People like Dr EUGENE PARK should not work in hospitals. People like him should be fired!

My wonderful amazing friend Francisco who's been in my life for several years was admitted to…read moreCalifornia Hospital via Dignity Health after being the victim of a hit and run. Leaving him with several severe injuries My first time visiting him was a very positive experience. The staff outside, in the main lobby area and on the 7th floor were all personable and attentive. We checked in with ease, a valid form of identification is ideal as they will be able to print a visitation pass for floor access. Facilities appear to be well kept and Francisco is receiving quality care which is all I care about. We caught him during a good part of the day as his vitals were being monitored while receiving a transfusion. It will most likely be another month of care. He was admitted four weeks ago and it was very touch and go. His partner has been there just about every single day between work and helping raise money to support him as he's unable to work and this extended stay was unexpected. Grateful for all his nurses and doctor, not to mention the operating teams as he's had more than a couple surgeries on his left leg and will have to have more before he can be properly released. Visiting hours are roughly 5:00 a.m. to 9:00 p.m daily, with two or more guest at a time, they seem flexible as there have been small groups of two to five of us on a give day. Restrooms and waiting areas for each floor are well maintained. Free Wi-Fi Limited patient parking with additional parking directed to Joe's Parking at the corner of Venice Blvd. and Grand Ave for $12 a day. Like most hospitals today parking isn't free. Pico Station is a short stroll away if visiting. Diagnostic Imaging Center Hours, from 6am to 6pm Monday through Friday only, closed on weekends. General hospital and E.R. Hours are 24/7.

If you are assigned Charge Nurse Louisa on the 7th floor, or RN Vidia Bakert or CNA Carla Smith, I…read morestrongly recommend requesting a different nurse/CNA immediately. CNA Carla Smith is normally in Registry and, based on my experience, appears to "float" into different areas. Based on my experience, I would not feel comfortable having any one of these employees responsible for the care of myself or a loved one. Please advocate for yourself and your loved one and speak up if you have concerns about the care being provided. Doing so could help ensure safer care for you or your loved one. I also had difficulty obtaining assistance through Patient Experience. I was unable to reach Garrett South by phone because my calls were not answered and there was no voicemail available. I experienced the same difficulty when attempting to reach Matt Salas, and I was unable to determine which department he works in, I was provided his name as a point of contact for assistance. My purpose in sharing this review is not to make accusations, but to encourage patients and families to ask questions, advocate for themselves, and request additional assistance when they have concerns about their care. Patients deserve to feel heard, respected, and confident in the care they receive.

It was my first time here and I was impressed by how organized and thorough everything was…read more Google Maps threw me a little off because it was telling me to enter into the parking for physicians only, but if you follow the signs themselves, you'll find the correct parking for patients. I turned into a huge multi-story parking garage that's right across from the emergency room, which is where I needed to go. When I entered the emergency room, I was first met by security who searched my bag. Next, I was sent to a window where someone asked the reason for my visit. Then I was handed a piece of paper to fill out with my info. I then had to get in line to turn my paper in at another window. The person there also made a copy of my ID card and put an ID bracelet around my wrist. I then had to sit back in the waiting area until my name was called. After my name was called, I was sent into an exam room where my vitals were taken and I was again asked about my symptoms. From there, I was sent to another counter where they asked for my insurance and I was handed a "passport" card that let me know how far along I was in having my case processed. I was sent down the hall to the right where they then took my blood and urine. From there, a doctor took me into an exam room where more tests were done specific to my case. Afterwards, I was sent back into the waiting room to wait for my results. I realized that they had sent me in a big clockwise loop that brought me back to where I started. The first doctor I encountered was while the nurse was checking my vitals. I didn't even realize he was on my case. I thought he was just on break. It was only when the nurse spoke to him that I figured out he was listening in the whole time. At first he seemed dismissive because at that point I had told the nurse my pain level had gone down to 0, but when I told him prior to that I hadn't felt pain like that before, he went ahead and asked for further tests to be taken. The second doctor was casual, easy going, and chatty both to me and the nurse who assisted him. The first test he did wasn't showing anything, but the second test revealed what was afflicting me. If he hadn't been so thorough, those things might have been missed. The most important thing is that both doctors weren't quick to dismiss my case. Otherwise, it would've been a domino effect of something getting missed and getting worse. However, since they went forward to genuinely try and figure out what was wrong with me, the domino effect now is I know what's wrong with me and I need to figure out how to fix it. The hours of waiting weren't the best. It was only towards the end that I realized there was free WiFi that didn't require a password. However, the passport card they gave me did tell me how long each test would take. What I didn't realize was it meant the wait time wasn't for getting the tests themselves, but the wait after. Still, I'd rather they run the tests properly instead of rushing through them and missing something. All that time waiting, I was also afraid to go to the restroom because I might miss them calling out my name. It was again only towards the end that I realized the restroom was around the corner from where security was and they call out your name loud enough so you can hear it even if you're in the restroom. I also recommend bringing a light jacket. The day I came it was hot, but after hours of waiting in the waiting room and being examined in the exam rooms, I was shivering. It got to the point the doctor thought I was scared. The last snag I had was when I was finally out and trying to leave the parking garage. I kept scanning my ticket, but the screen wasn't reading it. It also did a weird thing where half the screen was cut off. I got out of my car, but couldn't find an attendant anywhere. It was only when I was gesturing to the car behind me that the machine wasn't working that an attendant finally came to reset it. I hope that nothing bad enough happens again where I'm forced to visit another emergency room, but at least I know that this one is nearby and I feel confident enough in them from this past experience to feel like I'm in good hands if I do have to return.

I genuinely hope you never find yourself or someone you love needing care at St. Joseph Hospital…read more Our experience here has been absolutely appalling from beginning to end. Let's start with the facility itself. It is outdated, unappealing, and, more importantly, DIRTY. We have literally had to request that rooms be cleaned when there was BLOOD on the floor. In a hospital, of all places, basic cleanliness and sanitation should never be something a patient or family has to ask for. The lack of communication between physicians is equally disturbing. There appears to be no cohesive plan of care. One doctor adds a medication, another removes it, another adds three more, and meanwhile the patient and family are left trying to figure out what is happening and why. Communication with families is practically nonexistent. We witnessed a physician complete a procedure and immediately sprint out of the area without speaking to the family or answering questions. The surgical nurse was unable to answer even basic questions and repeatedly referred us back to the doctor--the same doctor who does not round, follow up, or make himself reasonably available to discuss the patient's care. Our experience with Dr. Sheinin in particular was terrible. Of all the physicians we encountered, our experience with him was by far the worst. His lack of communication, horrid bedside manner, and follow-up was completely unacceptable. If anyone in hospital administration or on the board reads these reviews, I sincerely hope you take a serious look at the concerns patients and families are raising about the care and communication they receive. And then there is the staff culture. Multiple nurses, across different departments, openly complained to the patient about being underpaid, frustrated with management, and unhappy working there. Whatever legitimate workplace concerns employees may have, an ill and vulnerable patient who is dependent on you for care should NOT be placed in the middle of them. When someone is hospitalized, their family is already scared, exhausted, and trying to advocate for them. They should not also have to chase doctors, coordinate communication between medical teams, request basic cleaning, and repeatedly beg for answers about the care being provided. This experience has completely destroyed my confidence in this hospital. I would never voluntarily bring myself or someone I love here again.

i just left mlk hospital as my brother is there!! and when i tell you the care and service that he…read moregot was exemplary!! shout out to: grace dinkins,eflego/rn, laureen dozier/patient ambassador, veronica/diabetes care program,, stephanie/rn,britney/nurse asst/pcp care management, aparna/care management, and jacklyn/dietary. They were all wonderful, and gave the best personal and professional service. they all really knew they'r their stuff too!!!! a MILLION stars!!! i would say the home care nurse(s) should be better. my brother waited 4 more hours after i left after 3 hours to be told (after all that time) that the nurse would call him. and this after being told that he wouldn't get care if he didn't see/speak to the home care nurse if he left. now THAT i didn't like.

This hospital has come.back a long way from when it was called "Killer King" the place looks much…read morenicer and it looks like they have a great staff. I went to go see my grandmother who was having surgery. Alot of cute nurses is a plus but it is definitely way better than it used to be.