We purchased a dock from Dock Masters a couple of years ago and since then have had them install the dock in the spring and remove it in the fall. The guys doing the installation and removal have done a very nice job! This year we called in early March to have the dock installed in April and then called back to delay it based on information from the drain commissioner concerning lake levels. Once we learned not much was coming from the drain commissioner, we called again, in early April, to get on the installation schedule and were told we were added and the dock would be installed by the end of April...sounded great!
Yesterday, April 28, 2022, we called again to check on the status as the end of the month is near and the dock is not in. We were informed by Josh that since we had cancelled earlier we were not on the schedule. He further informed us that four of his crew had called in sick today and that the crew had already been to the 'DAM' lake sometime ago and would not be going back anytime soon, for efficiency sake. We were not allowed to schedule installation and were told they would get to it at some point in the future and would call a couple of days ahead of time. This guy was a total jerk to my wife and probably did not realize I too was on the phone. His customer service, as others have said, STINKS!
He could have easily said, "There was a snafu with scheduling, looks like you didn't make the schedule, sorry, but we will put you on for a later date." Instead, he acted like he could care less about us or whether we ever did any business with them.
My wife asked me this morning if I thought Josh would call and apologize and I said it was highly unlikely. Looks like I was correct, not a word...doesn't seem to care.
The only reason I am giving them two stars instead of one star is because the installation crew has done a good job for us and deserves some credit. read more
