I wanted to leave this review for JUMELE on 3rd floor observation floor .She is one of the best…read moreNurses tech there is. She is happy, attentive, She made me feel so comfortable in a very scary time. She is wonderful and deserves a higher position! Also Cassie I think is her name a pregnant Nurse. Best nurse I ever had. True mother at heart. She is a gem. those two women together are great! Cassie a true hippy at heart. You're going to be a wonderful mother and wife to be. Thank you for caring for me so well..I felt like I left with a friend to remember. So many can learn from them both!

Tried to get a first-time appointment with Dr. Krushna B. Amin…read moreMD. Just saying "First time appointment" was enough. I don't know what the deal was but the rep just came up with the story of insurance companies put our information up by mistake. This is BLUE CROSS BLUE SHEILD, they are taken EVERYWHERE. If you don't want patients don't advertise or have your information, put on real health insurance companies in-network list. However, after reading all the terrible reviews, I think I dodged a bullet. Good riddance!

I bumped my head on scaffolding and felt dizzy and out of sorts. My doctor suggested a CAT scan and…read morethey were able to accommodate me the same day. I was able to get An appointment, the receptionist was super helpful and the wait was within 15 minutes of my appointment even though there were many people in the waiting room. The tech who did my scan asked me questions, explained the process and asked me to wait after to ensure the scan was good and the initial reading didn't show anything concerning. I appreciated that very much. The results were uploaded to MyChart within the hour. Very efficient and nice people. Because I went in within 2 hours of my appointment, the insurance had not approved my test. They waited until the last minute to see If it would be approved and gave me the option to pay out of pocket or reschedule. I didn't have time or want to risk having a problem, so unpaid out of pocket and will working out with my insurance. They were very upfront about it and I liked having the option.

One star -- and the star is because the wait was exceptionally short. That was, unfortunately, the…read morehighlight. The ER was crowded, which I understand is not the staff's fault. I used to work in healthcare. I know emergency rooms are stressful, unpredictable places. That said, I was put on a bed in the hallway for my entire visit. No room. No curtain. No privacy. No TV. Just me, my migraine, and the hallway. Even the ER at RWJ Somerset gave me my own little curtained-off area with a TV. I never thought I would find myself nostalgically reminiscing about an ER curtain, but here we are. I was given medication through an IV that did help my migraine, but it also made me extremely jittery -- to the point that after I was discharged, I was having a very difficult time functioning normally. Obviously, I understand that medications can have side effects. What bothered me more was how little support I felt I received around it. The interaction with the doctor was also unnecessarily unpleasant. I asked, very politely, "Can I have a head CT?" His response was: "I just said that." Listen. I know patients can be difficult. I know healthcare workers get tired, overwhelmed, and frustrated. I've worked in healthcare myself. But I wasn't yelling, demanding anything, or being disrespectful. I was sick, scared, and asking an innocent question nicely. There was absolutely no reason to speak to me that way. After I got home, the jitteriness was still significant, so I called the ER hoping to ask whether there was anything over-the-counter I could take or whether a prescription could be called in to help with the reaction. No one answered the phone. So, in summary: impressively short wait, hallway accommodations, zero privacy, medication that left me feeling worse in an entirely new and exciting way, a rude interaction with the physician, and then no one available when I called for guidance afterward. Hopefully there won't be a next time. But if there is, I'll be going to Cooperman in Livingston instead. One star for getting me in quickly. I would have preferred to wait a little longer and be treated like a person.

Honestly, do yourself a favor and go somewhere else…read more I used to come here before it became The Home Depot Emergency Center, and it was actually fantastic. Quick, organized, reliable. Whatever happened deserves its own documentary because this place is now giving portal to purgatory. My husband and I came in on a Wednesday because of a foot injury. All he needed was an X ray and someone to look at it. We spent FIVE HOURS there, and the only medical treatment he received was having his vitals taken. They brought us to the back to wait for a doctor and then seemingly deleted us from the system. Three different nurses came over at different times, asked for his name, called him by the wrong name, and then asked, "Why are you still here? We haven't seen you?" FUN FACT... I'm wondering the same thing. WHY ARE WE STILL HERE?! After about three hours of this fever dream, they moved us to the "FastTrack" area, which I can only assume was named as a joke. We then sat there for another TWO HOURS while everyone collectively forgot we existed. Again. Meanwhile, two nurses were openly talking about how badly they wanted to go home. At that point we looked at each other and said, "You know what? We don't want to be here either, girl," and walked out. Now here's where it somehow gets even better. TWO HOURS AFTER WE LEFT, they called us to ask if we were still there. I'm sorry... what? At that point I wasn't sure whether to laugh or congratulate everyone involved on creating the most immersive escape room experience in New York. Honestly, you're probably better off going to CityMD, MedRite, or asking the guy at your local bodega for a second opinion. At least someone will acknowledge your existence. I'm genuinely convinced this place is run by NYU's psychology department as a social experiment to see how much absurdity people will tolerate before they completely lose it. I wish I were kidding.

This is my first review of an emergency department- but I wanted to give this place 5 stars. I came…read morehere in the early hours of the morning with severe back pain and nausea. I was expecting to sit in the waiting room and not get much attention since I didn't arrive by ambulance, but they quickly got me to a bed (and not one in hallway). My pain was pretty severe so they had to give me three different pain killers. But they listened each time and after the third I one I felt significantly better. I was in and out in about 4 hours, so pretty quick and efficient for a NYC ER!

I recently had my mom hospitalized 3 times at Overlook and unfortunately my mom ended up passing…read moreaway. I must say that during this experience with Overlook my mom was treated with the highest level of professionalism, respect, dignity, and compassion. From the ER to the standard in patient rooms to the CCU she was fortunate to have been treated by amazing individuals including Doctors, nurses, aides, meal providers, maintenance, etc. I do have to reference several professionals that had a major impact during my mom's stays which were: Dr Jessie Wilt, one of the best professionals that i ever met in my life, with unlimited knowledge, respect, compassion and really just an amazing human being who truly cares! Nurses; Sidneia, Olivia CCU, Justin CCU, Megan CCU, Rae Mauro, Emily C., Sheryl, Jamell Quiles, Erika and Faith. To these individuals especially and to the entire staff and organization of the Hospital I would like to thank them for everything that they did to make my mom's last days the most comforting possible! THANK YOU!!! Victor Cunha

I've been coming to the Breast Centet at Overlook for the last 10 years and the last few times I've…read morebeen here, has been terrible with the wait times. I will no longer come here. FYI it's just this department - strange but it's been the last 4 times.

I was shocked by the lack of urgency I witnessed here while taking my son to see a doctor there. As…read morea customer I felt the lack of care of patients urgent care. A patient arrived after he was complaining of chest pain and difficulty breathing. He was asked to complete paperwork and wait, and ultimately called 911 from the waiting room. Only after that did staff take him back. I was later told he was having a heart attack and was taken by ambulance.I will not return.

Do NOT go in if you expect a doctor. I paid my copay for a doctor and got an assistant. The worst…read moreexamine I ever witnessed. Checked my kids ears and said ear infection. That's the exact response you always get from an urgent care when they don't know. They didn't even bother to listen with a stethoscope, or check anything else. Unless you already know what's wrong and you just want a rapid swab don't bother going in. They can't examine or diagnosis.

it was awful. The one pharmacist was so rude to me I was blown away by how bad my experience was.read more

I changed my mind about them and lived in New Providence for five years - they are actually very…read moregood especially when compared to CVS.

I had a very good urgent care experience here on a Saturday night. I was able to schedule an…read moreappointment online within the hour, I parked right in front (pretty lucky), and we got seen very fast. We were in and out in less than an hour. The space is clean, and the people working here were nice and efficient. The nurse was particularly great with my toddler. There wasn't any toilet paper left in the bathroom, and the tap credit card machine wasn't working. Little inconveniences. Their online interface pre- and post-appointment are top notch.

Came here twice this week for an illness. The nurse who was taking my vitals, I think she said her…read morename was Moona, was rude to me and very insensitive. This is my second visit this week due to a long illness and while I was explaining why I came back I decided to give her the overall from last Tuesday since she didn't serve me then. She rudely says ok so why are you here today. No bedside manner at all. Then when I was about to leave I was waiting for the pharmacy notification to see if my meds were ready the front desk lady tells me the service is not that good here you should go outside. Signal was fine I strongly suspect she was trying to get rid of me because when she said that she walked away from me. Very unprofessional. Not even a have a nice day or a feel better. Won't be coming back to this one again. No bedside manner and they rush you out the door for no reason. I'm sick and perhaps I didn't want to step outside in the heat again so soon. The security guard was a sweetheart though so five stars to her but not to the people in the office.

I made a morning appointment this time and I was seen within 20-30 mins from the appointment time…read more Honestly that was a win. I know how crazy this place could be. The nurse and the doctor were very helpful and listened to my concerns. They basically did every test that I asked for. The prescription was sent right away without issue. Secretary/medical assistant at the front was also very nice and patient with everyone.

I came to the urgent care to get an X-ray. Before checking in, I asked the front desk staff if the…read moreX-ray technician was on site, and they said yes. After an initial check-up with the doctor, he told me I needed to get an X-ray. However, after waiting another hour, they told me that the X-ray technician was coming from another location. And I am still waiting....

First time at hospital. My wife had a hip replacement here. This is a small hospital. I'm very…read moreimpressed with the whole experience! I got to say the quality of the care she received was to notch. Everyone we had contact with was very pleasant and very skilled. I wouldn't hesitate to go there.

After returning from Mexico I found myself crippled with a gastrointestinal infection…read more I went to the Emergency Department where I was treated with nothing but professionalism and care. Marie, RN is both caring and knowledgeable, she quick with a joke and just a joy. Clarissa, RN wonderful, attentive and quick to triage my diagnosis. Everyone works as a team and it's wonderful to experience. Highly recommend!!

Came here at 10:30 pm on a Sunday night without an appointment to do a Covid test for travel. The…read morecheck in was extremely easy. You just put your information into their tablet. They will then send you an immediate text where you fill out the paperwork. The entire process took less than 5 minutes to complete. You can then monitor your place in line via there website, which was quite convenient because you don't have to wait inside their office. There were about 10 patients ahead of us, but they move quite quickly. We checked in at 10:26 and were out by 10:52. Christine performed our tests. She was friendly and very professional. All you need is your drivers license. They accept insurance, but also take patients with no insurance. The test was free of charge. The results were ready less than 48 hours later. You have to create an account with Quest Diagnostics to access results.

Love them. The location is very convenient; accessible by 4 main bus lines, on a major artery of…read moreNorth Bergen. There are plenty of food options around the clinic. The clinic is pristine, and so is the area it is located in. Sidewalks completely swept. Even late at night, I didn't feel unsafe. Went in for excrutiating ear pain. They have you check in through their iPad and then fill out a paper form. They collect payment prior to the visit, and without insurance, the cost is $120. English and Spanish are spoken at the office. When I walked in, it was pretty late at night, so it was not crowded. I was visited by the doctor quickly, and the operation began. They send the prescriptions right there, so make sure you have the address and name of your favorite pharmacy at hand. Will definitely return for any messes I find myself in. They are open until midnight.