ONE OF THE WORST EXPERIENCES OF OUR LIVES DEALING WITH DOBSONS!
We placed our order with Dobsons in March with a view to fitting my Mums headstone in early November 2021. Out of the blue a week before it was going to be fitted (Oct 2022) Dobsons cancelled our order and fobbed us off blaming the council. Dobsons had made the headstone and surround smaller than the councils guidelines which they were fully aware of as these guidelines have been in place for years. The council also advised the Dobsons only submitted the application for the headstones days ago and not when the order was placed which is common practice. If they had they would have known right away that their design was too small.
This was devastating news and the way they broke it to us was disrespectful and disgusting. No offer to put things right or carry on. They just cancelled our order and said "find someone else" This attitude was outright rude and disgusting.
I now have to wait another 12 months after my mums death to get a headstone sorted due to the incompetence of Dobsons. To mess up our order and not have the decency to admit to the mistake is nothing short of a disgrace. No doubt they will continue to put the blame on the council.
All i can say to anybody considering using Dobsons is steer well clear of them. read more