I am a Realtor and originally found CMB for some clients because of their good reviews and low…read morehourly rates. Initially I was impressed with their responsiveness, but their work was extremely slow. Their overall cost, both in dollars and hours, turned out to be high, bordering on ridiculous. When I indicated I was unhappy to them over the phone, and tried to secure a partial refund on my clients' behalf, I got a 30-minute rant/argument from their dispatcher and no hope of a refund for my clients. Later, the dispatcher threatened to sue me for extortion and defamation of character.
I would not recommend them again to anyone.
Move #1 - TL;DR - It took CMB 13 hours, plus a $95 travel fee, to move a townhouse worth (1,700 sq ft) of furniture 2 miles from one address in a neighborhood to another. They charged almost $1,250. They got done at 1 AM. If the clients and her two daughters hadn't helped it would've taken longer.
The move was originally scheduled for a Friday, but with rain in the forecast the client asked how it would affect the move. CMB indicated that they could reschedule, but the client declined. At 4:45 PM that Wednesday, the movers informed her that her move would be the next day, ready or not. When the client tried to call and reschedule, the phone number from the quote was disconnected.
The movers were supposed to arrive the next day between 9:00 AM and 11:00 AM. They showed up 30 minutes late at 11:30 AM - three men in a rented U-Haul. When asked, two of the men admitted that they WERE NOT professional movers - one was a construction worker and the other had a different full time job as well.
The three began working slowly, wrapping some items but not others. In all they moved 2 bedrooms' worth of furniture, an L-shaped desk, a dresser, a treadmill, a dining table, and a few dozen boxes. After six hours of work (now 6:30 PM), the team informed the client that they'd be taking a one-hour lunch break. ALSO, since they did not pack the truck full, they informed her that they'd need to make two trips as well. At that point the client volunteered to purchase food so that the movers could continue working.
CMB charged a full $95 travel fee 'for tolls' to drive the 1.8 miles (6 minutes) to the destination address located in the same neighborhood. They began unloading the truck, carefully placing some items if the client directed but piling them in place if she did not. After four more hours (approx. 10:30 PM) they arrived back at the home to load the remaining items. At that point the client and her two daughters began helping the men and continued for almost two hours. The work was finally complete about 1 AM, nearly 13 hours after they'd arrived.
Move #2 - TL;DR - It took CMB more than 11 hours, plus an $80 travel fee, to move a small (1,400 sq. ft.) one-story house into a storage unit 22 miles away. They billed almost $850. If the client hadn't helped, it would've taken longer.
On moving day, the movers were supposed to arrive between 8:00 and 9:00 AM. They arrived 30 minutes late at 9:30 AM - two men in a rented U-Haul truck. One, team lead, gave me the impression that he knew what he was doing. The other not so much, as his partner had to explain every step to him, and he did not work independently. The two gentlemen began work very slowly, meticulously wrapping each piece with their rented blankets and tape. They finally finished loading the small, one-story home's furniture and packed boxes about one o'clock in the afternoon.
The storage unit to which they delivered was 40 minutes away according to Google Maps, but they didn't arrive until 3:45 PM - two and a half hours later. The dispatcher explained that the team had taken a one-hour lunch break. She didn't say where they'd been during the other hour.
Once on site the two men began working, again very slowly. Moving into a storage unit would seem simple-unload the truck into the elevator, fill the elevator, unload the elevator into the unit. It took the two men the next 5 hours to accomplish this task. In order to speed the process, the client and his wife helped for about two hours until it got too late. The work was finally complete at about 8:30 PM, 11 hours after they'd begun.
