Long story short: Mice infested, unfinished flooring and numerous holes where bugs and mice enter,…read moredead mice in building, office does not fix unfinished areas, and simply covers them with wire and filling. Uninhabitable conditions.
I wanted to share my honest experience during my current lease. Unfortunately, we are dealing with ongoing issues involving mice and bugs, which started to occur in January. We did report the mouse problem multiple times to both the office and pest control, but it became especially concerning when we actually found a mouse inside the burner of our stove in the middle of the night.
In addition, we later discovered that the flooring behind the stove was not properly finished or fully covered, which may have contributed to the issue. There are numerous holes in the bathroom, a major hole behind the bed, and one in the living room area as well.
While maintenance was responsive and did come this morning to check the stove, this situation felt urgent enough that it should have been addressed when we called.
We were told by the emergency line that a mouse in the unit is not an emergency and that we would have to wait until next week for service.
I will say that maintenance staff were professional and helpful when they did arrive, but overall, the handling of the pest issues by management is disappointing. If the office had taken these concerns more seriously and resolved them more proactively, our experience--and this review--would have been much more positive.
The apartment floor plan itself does have its issues as there are multiple unfinished areas. All the pictures indicate this as there is a hole in the baseboard behind the frame, unfinished flooring behind the stove, a gap in the cabinet below the kitchen sink, and a massive hole in the wall of our shower head.
Unfortunately, I was unable to look at this apartment prior to moving in as I was stationed in Texas on military orders at the time, but please please look carefully at the apartment for all
Inconsistencies and unfinished areas as they will refuse to complete these areas. Instead maintenance will simply fill them with ugly wires to combat rodents. The problem with this, is that I discover a new unfinished hole every 3 days or so, and as the renter, I should not have to continue to search every nook and cranny and crevice behind the metal baseboards, the fridge, and inside cabinets in hopes of securing the apartment I pay over $1,000 a month for.
We left the apartment because the mouse in the stove got lose and they refused emergency assistance. We requested a reimbursement or reduction in rent for the price of our hotel and parking which is only $200. We had to flee the apartment in the middle of the night due to health concerns and violations. The reimbursement was yet again refused and we are waiting for a follow up regarding their final decision before proceeding with legal action.
The prices for the units are unacceptable for the level of service and constant dismissal.
( mice in the photo behind our stove at 1:30 AM) and a dead mouse in the stairwell of the building.
