I spent a few hours yesterday getting my Real ID and I have to say the staff there were amazing. They were given the task of keeping the long line moving (a gathering of customers that stretched around the front of the building!) and maintaining order by checking to make sure we had all of the necessary paperwork as we approached the door. In charge of this process was a clipboard-carrying woman who was armed with the "rules" and great people skills. All sprinkled with a quick wit. Let me say that the staff (once I was ushered into my final destination) were friendly and so gracious after putting in non-stop hours on a Saturday. I happened to be their last customer of the day and they were talkative and quite funny, actually. I left with my Real ID and a renewed appreciation for those folks. Thanks, K-Ville DMV! read more

This location in particular does have a few employees that are friendly and actually care about what situation you have going on. Was a bit irritated though that some employees here aren't the nicest. I unfortunately was charged a hefty fee because an employee didn't do her job correctly. This place is usually busy as well, but the staff does try to move swiftly. read more

Simply the worse dmv in the triad by far, I've been up there 3x trying to get my license and I've been turned away each time and the lady upfront is very straightforward but rude. read more

On Tuesday, June 3rd, 2025 they did not use the QR code/digital queue system. They started taking people from the walk-in line at 11 am. Just a few at a time could go inside to stand in line so you are left outside for over two hours depending on when you join the line. Anyone who had a folding chair had to leave it outside or send it with someone to their car. read more

The worse; super lazy ppl. Arrived at 830am for a test and it as 1pm and still not called in. the place was empty they were just there chitchatting doing nothing. The comp desk were empty so it wasn't like someone was testing. Lazy lazy lazy. Go to Winston office read more

The epitome of both inefficiency and ineptitude! None of those who implemented the process of getting a "Real" ID could make a living outside of a government agency as there is ZERO accommodation/logic! Was told to make an appointment on line with this result repetitively: "We're sorry, we don't have availability at this moment." The process is so lame I will go back again for my 5th effort. I don't know who is responsible but rest assured, they were made to wear a "dunce" hat when they were in grammar school. Only those with no talent, no initiative and NO interest in customer service work at DMV. For the Kernersville, NC office, try this: send a text message to "31289" with "U135 Get In Line". This will trigger the 1-5 menu, you can choose your option (ie reply text with ONE number, get a ticket number assigned, and wait nearby or in your car.) read more

Is there a way to give ZERO stars!!!! They live up to the rating. Been there 3 times and turned away. Appointments ONLY, but you can't make an appointment online until January 2025. Great job NC workers. Seems like they take only 1 person per day at this location. SMH. read more

Wayne is such a good instructor. Very patient and provided good instructions! Hope you get him, such a king!

The WORST DMV experience EVER. The heavy-set black lady is extremely rude, she was also rushing me to sign my name before the electronic pad even loads the signature line. Tapping on it and asking "what's going on with you today?" I don't care how late in the day it is, nor how tired you are. Dont be rude to me. read more

Worst DMV experience of my life. ZERO sense of urgency and definitely not held to any level of customer service. Waited for 1 hour and 15 minutes with only 5 people ahead of me! UNBELIEVABLE. read more

BEST DMV EXPERIENCE EVER...I went to the Kernersville DMV to renew my license. I had very low expectations of what my experience would be especially since it was the day after a federal holiday. I was unable to make an appointment on line as the option to do that wasn't available. I arrived at 7:55am and the doors were already open with several people (around 8 people) already waiting inside. There was a QR code to scan to check in when you entered. I sat down and after about 30 minutes my number was called. I went back to line 5 and was greeted by a very friendly person. She made small talk and made me feel comfortable. She even wished me a happy birthday. The renewal with Real ID added took a total of 15 minutes and then I was out the door. Total time from arrival to leaving was 45 minutes. After hearing horror stories about the DMV wait times and reading all the negative feedback on yelp about this specific location, I expected to be there all day. This was the total opposite experience. One of my best experiences at any DMV ever. Even as I was leaving there were less than 15-20 people waiting. read more

i took off work to take my son to DMV for ID. we showed up at 4:30 to find out they weren't taking any more customers?? Shouldn't hours state 8:00-4:30 instead of 8-5?? Very disappointing & frustrating. Would not recommend this office. read more

Dmv kernersville a disaster....no sense of urgency....should be paid on how many customers they help ....they get $$$ If only 1 customer or 10.. read more

Depends who you get. Father got a wonderful guy who was very helpful, I got an old hag who hated the world. Problems everywhere. And it smelled bad. read more

I showed up about 45 minutes before they opened and there where at least 25 people already in line. I figured I would be there for hours. They opened up at 8am and started letting people in. I was one of the lucky ones who got in before the place filled up. The process was very smooth with everyone working there being very helpful and quick. They where short two people but made it work. I'm very surprised in how everything went. My words of advice is to have all your paperwork in order and ready and it will make your visit here so much better. read more

This dmv deserves the lowest possible star. These 2 employees realllllly fucked me over. I went to get my permit test and I passed and he gave me an ID and said heres your permit so I took it, and did an adult driving log for 60 hours and I had my permit for 90 days. I go in to get the waived drivers license test, the lady helping me was so rude and disrespectful it was surprising. I'm not a rude person but this experience has brought out the worse in me. She says it's an ID not a permit and the guy who gave me the ID instead of a permit was like "oh I remember you" and even in there computer and said I had a damn permit test and I passed.. but for some reason I had to re- take a permit test because I had an ID that the damn dmv employee gave me.. I failed the permit test that I took right then and there because I didn't get a chance to review the book, so I was beyond pissed. So I go up to the counter and the girl Then told me to come in next Thursday to retake it.. I took time out of my school time and now I have to make this time up because an employee fucked up... I ask"do I have to do 60 hour driving log again and have it for 90 days again"? And of course he said "yep you have to do it again"... I'm so mad at the fact that it's not even my fault it's their fault. It's like the hardest thing to get a damn license at this dmv, I'm not trying anymore. Every single time I go in there its something wrong but nothing to do with me... read more

Some of the worst employees I ever had to deal with in a DMV. Extremely unprofessional and disrespectful towards nearly every person who walked in. I sat for hours and literally seen them help not a single person, they need to be fired immediately. read more

This is honestly a joke. I went to do an address change and the door was locked, in the afternoon. I pressed the intercom and told the lady I wanted to do an address change. She said they were full to capacity, and there was 1 person inside. People joke about DL personnel, it's no joke, how can you operate like this. read more

Horrible attitudes! Refused to take walk-ins with an empty lobby and early in the day. Rude!!!

Went to get new plates. There was a line with about 10 customers ahead. Line went super fast only stood there for a good 3 minutes. Everything from walking in to check out was a breeze. The lady who helped me was sweet as can be. Thank you for a great customer service in such a timely manner. read more

Absolutely the rudest people I have ever met! They obviously know nothing of customer service. I can think of no reason to be hateful to people just because they are there to get a driver's license. It is their job. read more

Repeatedly unnecessarily rude and condescending to customer after customer. Waited for over an hour for scheduled appointment, and you can hear every interaction. It's unfortunate that they maintain such a negative standard. read more

I would give 0 stars if it was an option. Avoid this DMV at all costs. The woman working here actually laughed when my daughter failed her drivers test. Needless to say she left in tears. I am astounded that you can treat people like this and keep your job. Another government employee hard at work... read more

The ladies here are disgustingly rude . Their manner and way of presentation . It's poor customer service in this area . I came in for my road test . I didn't understand the situation of having to have my own liability insurance due to the fact of being in a new state . I asked her to reexplain and a blonde lady with glasses told me NO, so another lady explained with high tone and attitude . They told my aunt to get out in the rudest way because she wanted to understand what I needed aside from me being a new adult and still learning they weren't helpful nor encouraging. They were disgusting and disrespectful. read more

Wow what a train wreck. Come here if you have nothing to do all day. Service is slow, tooooooo slow. The workers take their time shuffling their important paperwork, and you're just an afterthought. It's also really quiet, even if there's 80 people packed in the little room, so bring your headphones with you, don't forget to have your phone at full charge. read more

Absolutely horrible customer service! Way to ruin a kids 15th birthday. You are all sorry excuses for employees! Just there picking up a check and barely checking the box. Made an appt. showed up early and still turned away because you wanted to go home. You all should be ashamed of how rude you are and how poorly your customer service is. read more

Horrible customer service!!! I got there at 4:20pm and the door was locked. I rang the bell, but no one answered. The website said they were open until 5pm, so I rang the bell a few more times. A women finally answers and asks "what do I need?". I explained I needed an ID for my son for a class trip he's going on. She wanted to know when his class trip was and I said this weekend and she proceeds to tell me that I'll need to come back in the morning. I told her that the website says they were open until 5pm, but she says they close at 4:30pm in preparation of leaving at 5pm. If this is truly the case, they should change their hours online to read 8am-4:30pm. Not to mention it was 4:20pm when she's telling me this "stuff". I'd recommend going elsewhere, but honestly that's probably what they'd like. They probably get paid by the hour whether or not they're taking care of customers. That's our tax dollars hard at work. read more

So rude .!!! Went for my driving exam and once I got called for my number the lady was so rude. Didn't make eye contract. Sounded like she hated her job and kept asking me personal question which didn't really seem nun of her business. Started talking about her personal life which is nun of my business and just plan RUDE and disrespectful. The front desk lady was so nice and chill but the rest are so rude.!! read more

I had an appointment for a driving test today and was in and out in 30 minutes. I cannot say enough about Mr. Pitt. He put all of my anxiety at ease and was so kind and patient through out the entire process. As a first time adult driver (with kids!) I needed a little compassion. Thanks Mr. Pitt! read more

Came in to get a NC DL. Waited over an hour and a half in line to "get a number" and wait. Someone shared she was waiting for 3 hours. I came at 12:20- Have no choice since I work. I asked about to make an appointment which I was told is 6 weeks out. Still waiting... read more

Normally this office is somewhat pleasant. This time the examiner was very rude and unprofessional. I complained at the end about his rude comments and unprofessionalism, and he then proceeded to argue with me about it. With that his coworker joined in the tui argue. Horrible experience. read more

I had such a great experience with this DMV.all of the staff were friendly and very helpful.all smiling faces. The place was busy,but they had us all in and out in a timely manner.I had my license renewed with Mr.Pitt.He was so kind and informative. I hope you all have the pleasure of his service. read more

Best one ever!!!! I live in Lexington but work in Greensboro & always go to this location whenever I need to! I can go there at lunch & still have time to eat lunch while I'm out!!!! read more

This DMV will surprise you in the best possible way! If you get the privilege and honor of interacting with Mr. Pitts, then consider yourself served by the BEST. Our oldest daughter did her driving test w/ him and he was so patient and compassionate. It was a really busy morning with lots of walk-ins like us and to compound the busyness, the main DMV office double-booked appointments. The staff handled the influx the best they could with a smile and positive attitude. There were a couple of people who walked in with a stereotypical mindset of a DMV office and tried complaining loudly of their 10 min wait - hello some of us were going into hour 2 and had been there since it opened - but Mr. Pitts handled them with class, dignity and a dose of reality to bring the situation back to a respectable place. If you visit this DMV, or any for that matter, do us all a favor by leaving attitudes at the door, follow the obvious instructions (get in line to see the front desk person and get a number) and allow the staff to do their job. You may just get the best DMV service you've ever had! read more