BCR COULD NOT CARE LESS ABOUT THE CUSTOMER. Terrible…read morecustomer service. Promised a pick up the day after the event, didn't come until three days later. Very nonchalant attitude, no customer service, very apathetic towards the fact that the space is not owned by me or the event planner. They expect you to have 24-hour access so they can pick up at whatever time and day that they please, regardless of the fact that you may have an event the very next day or the day after. NO consolation offered for the inconvenience and the wasting of my time. If you have a choice, do not DO. NOT. use this company.

I had my daughter's sweet sixteen here and they did a fabulous job outstanding I recommend this…read moreplace to anyone who wants to have an event they will work with you and accommodate anything you need you won't be disappointed trust me

The tent was adequate and the tables, chairs and linens were adequate. The party went well…read more However, communication is poor. There was supposed to be a site inspection but they never got around to it. When I called, they said it looked ok based on images of the property online. Ok Fine. I pOn the day of delivery, missed their arrival window 2-4p and after I called and left a VM, I got an email saying they would definitely still be Coming tonight. They ended up coming between 8-10p. Ok fine. There were a few bulbs not working on the tent and they left the tables and chairs folded under the tent for us to lay out. It was raining. Ok fine. There was no communication about pick up. The scheduled time on the invoice came and went and I randomly saw them removing the tent a day later. Didn't even ring the doorbell. Got the job done, but definitely need to work on their communication.

Prompt courteous attention from all throughout the process…read more Quote confirmation - Delivery Team - Prompt and courteous. Delivering and Picking Up during UN Week in Manhattan the most challenging - but they came through for us !! Grateful yet again,

been going to them for years they have been nothing but good to me and makes my events less…read morestressful

Staff is nice. The place is near my home and I have been coming to this place to get my balloons…read morefor my children's party's 3xs a year and Lately I am not satisfied!! Horrible. The balloons are not well filled with helium. They hit the floor in a couple of hours. They don't stay up long enough to take a pic. They are filled uneven. Over priced. I work too hard for bad service.

My daughter recently got married and Jess was so great to work with that my daughter could actually…read moreenjoy planning and executing a 200 person backyard wedding. Highly recommend for great customer service.

Great experience with DAM tent rental. I rented chairs, round tables etc for a Church party event…read moreon July 4th weekend this year, they delivered on time, good equipment, great reasonable prices and pick up was timely and clean. I am very happy and give them full 5 stars From St Thomas Church in Mt Olive, NJ

Wow. This was the most unprofessional party vendor that I ever encountered. I had to order some…read morecarnival items like the cotton candy and popcorn machines along with some high bar tables. The tables were OK but the carnival games were a whole other story. These are the times when I wished I could give zero stars or even negative stars. Don't be fooled by the general high rating! I spoke with the representative and he made me think that nothing would have gotten wrong. I was assured by his professional customer service but on the day of the event, everything went awry. The delivery men wouldn't bring our items to the 5th floor, speaking of an elevator fee that we didn't pay. Not once was that fee mentioned and the items came so gut wrentchingly nasty that me being a popcorn lover I don't even want to know whether or not people clean their machines. We had to clean the machines ourselves. At first the box of materials were not left with the rest of the items. When I did find it, I discovered that the box was just a ripped up cardboard box that had the popcorn oil all over it. Hey party rental thanks for not even providing us a full fledged box, you're too cheap to even give us a new cardboard box for our machine supplies. I kept calling the guy too because the two machines had the worst instructions ever. It might as well have said "put oil, put kernels". Where are the oil to kernel ratios? Good thing I'm more familiar with the cotton candy machine, but one of the heating knobs were actually missing. I almost set our event venue on fire with that dang popcorn machine, with smoke everywhere. Perhaps you guys should clean your machine before using it, so you don't kill yourself or others. The cotton candy machine had all this already burnt sugar on it and the bowl section was covered in dirt. After a while of calling the rep, I would say that he shut off his phone because it went to voicemail. Sorry to bother you, but if you guys did your job right the first time I wouldn't have had to reach you. For some reason also they didn't even pick up their machines next day, why would any event venue be okay with you picking up after 4 days later? Dear Brooklyn party rental, I cannot believe you guys call yourself a company. Thanks for letting me know first hand to NEVER rent from you again. Also, you're welcome that we finally cleaned your dirty as heck machines.

As a party planner with many family events and occasions such as bar mitsvahs, engagements, wedding…read moreplanning, birthday parties and many more i always call brooklyn party rental for the best prices and service in town. Their delivery men are friendly and more than accommodating, their service staff are extremely communicative and the pricing beats all the other rental guys i used to deal with. highly recommend

What an amazing company! They were very accommodating and helpful. I have used their service for my…read morechurch's convocation services and they have truly been a blessing. Their prices are definitely more affordable than other companies that offer similar services. Thank you!!!

I had the absolute worse experience with this company. First of all, they have no secure way for…read moreyou to pay online. You have to send them a pic of your Id and debit card via email, which is so unsafe to do. Second of all, I emailed them to confirm my order would be delivered on august 6 for my birthday and then the day before my party they told me they would be delivering the day before instead of the day we agreed on. They are completely unprofessional and don't have their ish together.

Love this place! Helped me last minute with an event. I was…read moreable to rent some mics with amazing quality. Love them!

Freddie showed up and did a great job setting up the sound system for us. We got "Package A" for a…read morefundraiser summer soiree we threw in Manhattan. Speakers were set up in the house and they were flexible with the package - offering us wireless mics and an extra microphone for the 2nd floor. Only reason why 4 instead of 5 stars, is because they were late to set-up (due to car emergency). Still showed up right before the event started, so it all worked out. Plus Freddie was very apologetic and helped us out to make things happen. So overall, great experience. I'll use them again for all future events. I highly recommend since it's packaged and they were great about accommodating very last minute. Not worrying about set-up and delivery is also a plus!

The customer service is not good.. They do not answer or return calls. A few emails were sent that…read moreincluded what we were looking for and the reply from this company was depends what where and when. I gave all of the information in the email. Three days later no response from them. My husband and I picked a family run business over a big business hoping to keep mom and pop shops in business. All I can say is I did not have good luck with them, hopefully others will.

I've been using Fiesta tent rental for over 6 years. They…read moreare always on time and the equipment is always clean. Would absolutely recommend!!