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    DKS Custom Environments

    4.0 (4 reviews)
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    Arrowhead Spa & Pool

    Arrowhead Spa & Pool

    3.4
    (7 reviews)

    I love these guys. Hot Tub Heaven had sent me a bill for service they never completed, and chose to…read moreargue with me that they had been out, when my hot tub was still only half full and without any power. Arrowhead came out once I decided not to use Hot Tub Heaven again (the owner wouldn't apologize to me directly for her rudeness) and they have been taking great care of me for the past 2 years now. They come out yearly to clean the tub, and are quickly available for repairs as needed, and took the time to show me how to use it since I was clueless. I recommend them any day of the week!

    We've had a hot tub since we moved into our current house in 2012 and using it has become a…read morefavorite family pastime. Because the tub was sunken into the deck, though, it's always been difficult to get someone to service it since access is so limited. As I learned later, the problem with the tub (a leak) was serious enough this time that it had to be lifted, at least partially, out of the deck. I called Arrowhead and disclosed to them the nature of the tub's positioning in the deck so they could opt out if they wanted to. It didn't phase them at all and when Jake came out he mentioned he had dealt with tougher challenges. I really appreciated his motivation and positive attitude. In the end our tub needed replaced. It was going on 20 years old and not only did it have a leak in the piping, which they had identified right away, there was also a crack in the tub shell itself which was a clear indicator it was only a matter of time before the whole tub would have to be replaced. We decided not to put new money into the old tub and to go ahead and get Arrowhead to install a brand new tub. We had the deck filled in (by a decking company) so the new tub could be placed on top so it would be more accessible when the time comes that maintenance does need done. They applied the work they had already done towards the price of the new tub which helped out with the overall cost. Dale and Jake stand behind their work and are honest and hard working. I would definitely recommend them to others.

    Hot Tub Heaven

    Hot Tub Heaven

    3.2
    (20 reviews)
    $$

    This place has the WORST service attitude of any company I have ever encountered. I purchased a…read moreCaldera Tahitian hot tub nearly a year ago, and have never managed to get the salt water system to work. Followed the directions to the letter three times - no joy. Repeated requests for help net either no response, or appointments that are missed with no follow on call. Honestly, it is so bad that they recognize me immediately when entering the store and say "oh - we didn't get out there again, did we"...and then we do it all again, with the same result. If you are lucky and your tub just works, then great - the sale part is fine. However, if you ever have a problem, then good luck dealing with these folks!

    So I very seldom leave negative reviews about places because most of the time it feels like issues…read morewe have are kind of one off problems. The issue with hot tub Heaven is that the problems have been ongoing now for sometime and feels more like how this place is currently run. I feel I should be fair when rating a company and over the last couple of years I'd say that hot tub Heaven has more than earned their two star rating. When we bought our hot tub we worked with Jimmy John to get the right hot tub and set up the delivery and install. Apparently he is one of few shining stars at this place and I'm not sure if he's even there anymore. The feeling we get is that this is a great place to buy a brand new hot tub, but when you need products or services after the purchase of the tub itself, good luck. We have resorted to ordering all of our chemicals on Amazon because this business has done absolutely nothing to keep us as customers. When I have questions and I call them they answer the phone every time like they are at a funeral and you are bothering them. As I said, I would not give any business a low rating because of one single incident, but a dozen or so phone calls in the last two years and every time they answer that way. I requested for someone to call me back about setting up a service of my hot tub, been waiting 6 months for that call back. I requested a repair appointment for a leak in the tub (which I caused, not a fault of the tub or the company) and the woman I spoke to said that even though they do repairs to hot tubs they may not be able to fix a leak because it may require plumbing work and removal of insulation. I literally told her, "ma'am, it's a hot tub, everything in it is plumbing or electrical. Do you not work on plumbing as part of the repair process? Also, insulation can be pulled out and put back in or replaced if it's saturated. It's not like is concrete and would have to be broken out." She sighed heavily, because as I said, I'm bothering her and she is apparently at a funeral. She then told me she could get someone out to look at it, but not to hold my breath on it being fixed because they probably can't fix what's wrong with it. I kept the appointment just in case, but I hung up the phone with her and contacted an actual hot tub repair person who got me in the following day and was able to repair the simple issue of replacing a hose clamp and reseating a water line that had popped off. He was also able to work around the insulation which seems to be a daunting task for hot tub Heaven. In short, hot tub Heaven and the people they currently have there do not seem to care about their customers. They don't care enough to call you back to take care of a problem, they don't even seem to want anyone's business. So we will oblige them and never use them again for any service or product needs. Also, if we upgrade our tub in the future we will not bother them with our business, we will take our business somewhere that it's appreciated.

    DKS Custom Environments - landscaping - Updated August 2026

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