I needed a small 40" bathroom cabinet for my kids' bathroom. Andy oversaw our project, and I cannot find any positive moment along the way. A drawing (supposed to show design and dimensions) made by him was hardly readable. Not once I pointed at details different from what we agreed at the very beginning. After I realized the situation is that bad, I asked for a decent drawing with correct dimensions, but never got one. Then I made a drawing myself and asked Andy to confirm it, but never got a confirmation. Last time I called him (after he didn't reply to my messages and I was worried the cabinet won't be done correctly), he spoke to me in a very rude manner: "What, you have so much time to message and call, I'm working, have no time for this!" Following such disrespect and negligence, my husband called him and asked to cancel the order, while it had been not started yet. But Andy told he will do the cabinet in the best way. Before we came to pick up the cabinet, I thought we were supposed to just load it on our car, pay and leave. In the reality we waited 1,5 hours for: 1. Drilling holes for handles 2. Fixing deep scratches inside (they put some purple substance and I never checked whether they masked it with white coating later) 3. Cutting 1/2" from a kick panel to fit a space it was going into (before I twice corrected it's dimensions and explicitly asked not to make it bigger!) 4. Completely redoing the same kick panel as it was shorter than we agreed (I also twice spoke with Andy about that and showed him this design in their showroom) 5. Fixing cabinet wall, which was torn up by one of four pins with nails , as a result of pulling/pushing the cabinet to exit (they told we will not see it, then nailed a piece of board there) - see the photo attached 6. Same thing happened later to another side of the same wall torn up by another pin when they kept pulling! - see the photo attached 7. I found a crack in a corner of the cabinet's bottom part. We were willing to swallow long waiting, scratches, redoing parts, even the first damage following their negligence. But somewhere one must draw a line, right? Finally we got exhausted, late, and totally disappointed by quality of their workmanship. The crack was the last straw. We told we cannot accept this and asked for returning a deposit. After that Andy told us to come tomorrow and vanished. As a result of dealing with DJL Kitchens, we lost $200 deposit, 3 additional weeks without vanity in kids' washroom and got an extremely negative experience. I told Andy that if he returns deposit, we forget this nightmare without writing a review, but obviously $200 is more valuable than a reputation. read more

DJL Kitchens - Bottom of the cabinet that was ruined on it's way to exit - General Contractors Near Me - Markham, Ontario

I have worked with Chris and the team of J & Hao Home Design and Build Ltd on a smaller project 6 years ago, and I was so impressed that I couldn't wait to find a way to work with Chris and his team again. ( please note DJL Kitchen is now known as J & Hao Home Design and Build Ltd) Fast forward to a year ago when we were buying our new home, to say it was a diamond in the rough was an understatement but I could see the potential of what it could be. Immediately, I called Chris and his team and explained I had a bigger project I was hoping to work with him on. In the past when it came to projects and quotes I was faced with contractors who would disappear, or just simply told my project would take longer than I was willing to wait / or more than I had budgeted for; that is what makes Chris and his team so exceptional: they show up when they say they will, the project falls within the timeline how Chris advises and they work with you every step of the way. No matter the challenge that may come up, Chris and his team handle it professionally and in a reliable way that allows the challenge to be resolved correctly and for the long term. Chris is very fair and honest with the quote and scope of work needed to do the job right. He gave me options of what I was looking for and advised on construction tips to increase the longevity of the project and in some cases save money so I could reallocate back to the project.  I am always AMAZED by J & Hao Home Design and Build Ltd's work ethic, not only are they there when they said they would be, but the team worked about 8 hours a day 6 days a week until the job was done! Doing all the heavy lifting to get the job done ( every day that I came home I was blown away by how much the team accomplished) they truly do not make people with the work ethic that Chris and his team have anymore, let alone with their attention to detail and skillset. Chris and I ironed out pricing and the schedule of work before he began and he stayed on budget, and on time, there were no surprise/hidden costs or delays that came up which my husband and I were beyond impressed with. From each project we found ourselves finding new ways to work with Chris and his team because of how much we trusted them on the job; knowing the job we asked for would not only get done correctly, but would always be beyond our expectations ( and still on budget!!) Chris did every project and job spectacularly and went above and beyond in the details. Each day as we approached one project ending, I would quickly find another project to be done because Chris was just that good.  I truly look forward to the next time we get to work together because he is fantastic; one of the biggest challenges I find with working with anyone is their quality of work, and who they are as individuals, well in Chris's and J & Hao Home Design and Build Ltd's case you do not have to worry: they are honest, reliable, trustworthy, professional, kind, knowledgable and exceptionally talented. ANY project you may have inside the house or outside the house, I strongly recommend Chris and J & Hao Home Design and Build Ltd and have already recommended Chris to several friends and neighbours and will do so for many years to come. Thank you for my beautiful house that you made a home, that is not only better than ever, but a private escape in the city thanks to Chris and the J & Hao Home Design and Build Ltd team. read more