Beyond service and self. Extremely attentive and offered personalized thank you cards for friends…read moreand family. Definitely most comforting and concerned about the family during bereavement.

Service from Robinson Funeral Service was nothing short of exceptional. Rev. Robinson and his staff…read morewere the epitome of professionalism. Throughout this difficult time, they treated my entire family as if we were one of their own. I do not live in the area but Rev. Robinson was always accessible and very helpful. The entire staff was warm and welcoming. I highly recommend Robinson Funeral Service. If I could give them ten stars I would!

Error made on Death Certificate with Zip Code. CONCENTRATING on deceased and I missed it Paid $15…read morefor corrected DC and another $50 @Register of Deeds Office. $65 for 5 certificate GLORIA

I am very disappointed in the actions of management and certain staff members at the Concord, NC…read morelocation. Lack of communication between employees became an issue from beginning to end for my grandfather's funeral arrangements. We were working from out of state to transport the body back to Concord where he had prearranged his funeral needs with Hartsell years ago. I was never assigned a funeral director so each time I called for assistance I had to speak to a different person resulting in no one making notes in his folder or passing along pertinent information to other staff members. I had to repeat the situation again and again to each person who took my call. After the death of a loved one you should not have to feel responsible for making sure everything is done properly, at some point you would think you could leave it in the funeral home's hands. After so many miscommunications with staff we had lost all confidence in Hartsell and the family followed the hearse to the church to make sure it arrived at the right location. That is sad. To top it off they ran the obituary in the newspaper a week after the funeral, another error on Hartsell's staff as the newspaper had it on time. With so many things going wrong at one funeral how can this place stay in business?? I hope other families did not experience what we did. I know they have been around many years and are very reputable but the lack of management stepping in to assure us they would get it right NEVER happened. As my grandfather was a retired fireman I have to say the Concord Fire Dept. stepped up to the plate and did an excellent job at honoring him. THEY were truly the professionals. I'm giving 2 stars for the other employees who were very apologetic and knew the situation couldn't be fixed but offered their sympathy and respect for the family.

Max was amazing! We had special circumstances that we felt needed a little more TLC than usual and…read morehe made sure that everything was taken care of just the way we asked. We couldn't have asked for a better experience!

Please, I beg you make pre-arrangements before you move your loved one. The a local cremation…read moreservice is $600-800. Linn-Honeycutt may charge over $2,500 plus a process fee for insurance paid claims. To transfer a loved one they charge $450 where others charge a fair price of $150. Look at the pictures, the place needs major work to bring it to the 2000's the Furniture and interior is very out of date. For the standard "service fee" (that they charge everyone) of $1,050 one would expect more, better interior, better service better restrooms etc. This place is out of the 1970's but the fees are out of 2018. It is a difficult and rapid decision one has to make when their loved one passes. Be prepared and make the decision that is right for you choose a service provider with care. I also feel that is vulgar for a funeral director to drive a fancy new sports car to work when his clients can barely afford a simple service, it is a "slap-in-the-face" to all who struggle to have a service for their loved ones. This is not a local service, it is owned by Dignity-Memorial --- read below about corporate who runs this place. Read the Ripoff report at "http://www.ripoffreport.com/r/Dignity-Memorial/Newhall-California-91321/Dignity-Memorial-AKA-Service-Corporation-International-SCI-Sales-Reps-and-Public-Dying-1062572"

David and his staff are extremely professional and kind. They go above and beyond to help comfort…read morefolks during truly difficult times. I would highly recommend them for your funeral needs.

The care extended to us and attention to detail were exemplary during this time of intense personal…read morestrife. David was compassionate, eager to assist, and added an extra element of properly used humor of the human condition timed perfectly to help us through it all. We HIGHLY recommend Life and Legacy and send thanks to David in particular. He made a crisis into a manageable situation using both style and grace while handling details timely and in the utmost professional manner.

Be prepare for extremely elevated prices for services, along with padding the bill for each…read moremiscellaneous item one might request: flowers, urns, etc. Underwhelming attention and assistance to family.

I lost my mother recently and Mr.Poe was in charge of her planning. From the moment he walked in…read morethe door I know I was in good hands with more than 30 years of experance he was able to answer any questions without hesitation. It was a very diffcult for myself,family and friends.It was a confort To have such a kind and knowledgeable professioal by our side.He walked us through everything and provided us with security one needs at such a time.I realize most people done't review thier funeral director but this is a very sensitive time in life and I want people to know there is someone that can be there for you.