I've been shopping at Koopman's for years, and they've consistently provided excellent service…read more There always seem to be plenty of knowledgeable staff available to answer questions or help you find what you need. While their selection isn't as extensive as the big-box home improvement stores, they more than make up for it with outstanding customer service and convenience. Over the years, we've purchased paint (they do an excellent job matching colors--just bring in a sample), propane refills, flowers, garden supplies, hardware, and even our Weber gas grill, which they assembled and delivered. It's rare that I can't find what I need, and when I do need assistance, someone is always nearby to help. They also have several convenient locations in the area, with ample parking at each. If you value knowledgeable employees and personal service over wandering the aisles of a warehouse-sized store, Koopman's is an excellent choice.

Found exactly what we needed. Something you can't find at HD. Friendly service .great…read morerecommendations.

It began when we walked into their showroom on Shrewsbury Street in Worcester and were very…read morepleasantly greeted and asked pertinent questions about the project that we had in mind, custom window treatments, shades and valences for our living and dining rooms. It ended with the installation of those hand-crafted products in those areas by professional and pleasant installers. The entire project consisted of several months but throughout it all we were kept in the "loop" with timely communications from our designer Jennifer, an important point so that we never wondered "what's going on?" Selecting styles and fabrics can be daunting for many, and we initially wondered "where to begin?" But Jennifer walked us through the process and was always ready to suggest options and alternatives. The bottomline is that Dave, Charlie and Sean, the installers all treated our home with respect and explained the construction and workmanship that went into each item. Porro's continues the tradition of customer service, pride in what they provide, and unwavering attention to detail and customer satisfaction.

Porro's has done a great deal of custom work in my home, everything they do it of the highest…read morequality with a great eye for detail! I have used other companies in the past for interior design and nothing compares to their quality and custom work! I would highly recommend for anyone doing any sort of interior redesign. From blinds, curtains, furniture, ect. Porro's has all!

They are closed, but was a great place to shop. They have very knowledgeable sales people and a…read moregreat selection of materials. They have a very good delivery service and customer service also.

nice bunch of people. Great selection and prices!read more

Excellent service by Deb and the installation crew. From initial measurements, ordering, as well as…read moreinstallation. These look great, shade the room and keep it cool.

This is the second time I have used Peter and his crew to build walk in closets at my home! He is…read morevery professional and understanding to work with! I recommend him to everyone that asks! I LOVE my new storage closet he created in my finished basement!!! Thank YOU!!

I was assisted by Paula. She is a very nice person and took her time trying to help me find the…read moretile I wanted for a shower. I purchased tile from them years ago for my kitchen and they gave me great service then too. I highly recommend this store!

Amazing selection, great quality products, knowledgeable staff. With worked with Paula who was…read morewonderful.

Friendly and helpful staff. Nice variety of plants, even though the growing season is over. I…read morebought many healthy plants in the spring. I went in the fall for house plants. They also have nice Christmas decorations.

Love this place. The most beautiful selection of healthy plants. I was there this am I lost my…read morewallet and Mary walked with me around the garden center until she spotted it. Please support this lovely business and wonderful staff. BUY LOCAL!

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

Rick at Shrewsbury Lumber helped us with a large renovation project on our house over the course of…read moremany months. His prices were nearly always the lowest (I price-checked much of what we bought), and he provided exceptional service, always going the extra mile for us. I highly recommend giving them a call if you're planning a house project. Just to name a few of the things we bought through Rick: hardwood flooring, crown molding and baseboard, doorknobs, lumber for framing an addition, and shingles for both siding and the roof.

Shrewsbury Lumber upvote. Rick was great - helped me choose the right product for a backyard…read moreproject and made sure I was happy with the purchase. Wore a mask and took care of the payment from the parking lot, so I didn't have to go indoors, then brought me a receipt. Btw, Rick - the Siberian Larch was perfect for our project - really looks great! Thanks again.