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    Distinction Hotel

    2.0 (2 reviews)

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    5 years ago

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    11 years ago

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    Novotel Tainui Hamilton - Entrance

    Novotel Tainui Hamilton

    (8 reviews)

    $$

    Not the best hotel, but certainly not the worst either…read more If you plan on driving, be aware that you'll probably have to park at SkyCity or somewhere else in the area. Additionally, even if breakfast is not included in your reservation, food and beverage staff members may imply that it is included by ushering you into the buffet with no warning and neglecting to show you a receipt at the end of your meal. If you fall into the same trap we did, expect to pay $34 per person per day. The room and facilities themselves were fine.

    We recently stayed at the Novotel Tainui for 1 night to attend a wedding. After returning from the…read morereception in the evening, we were getting ready for bed. On pulling the sheet back, there was a large mark on the sheet near the pillow, which seemed to be a sticky gum-like substance. We made a call to front desk (unanswered) and then room service (also a 40 minute wait by the way) to address the issue. We then had to get dressed again and wait for housekeeping - who dealt with it quickly and remade the bed for us. They expressed their regret and apologised. They assured us this would be followed up as it was not a good standard. On checkout the next morning, no mention was made from staff around this housekeeping issue, nor the interruption to our stay (and the feeling that our room had not been setup to a clean standard). I brought up the matter and received a quick and insincere apology before being presented with our parking charges. Whilst we were happy the matter was dealt to - and the housekeeping lady that attended clearly was unhappy with whomever had made up the bed with dirty sheets, we were not happy with total lack of remediation at checkout. Paying what we did for a single night, an insincere apology really didn't cut it. To have such a response from the staff member at checkout was both insulting and completely unsympathetic. To add further insult to injury after we sent feedback, we were offered a free breakfast 'on our return'. Since when does a future discount remediate poor service? I raised this again and the hotel disagreed with any kind of cash recompense. This could have easily been satisfactorily sorted by comping the parking but they managed to make it worse. We won't be back. Hotel is tired and shabby and our floor smelled of Ammonia. Note - Housekeeping response and communication was excellent. It's a shame the same couldn't be said for those whose role it is to be frontline customer service.

    Barclay Motel - Slightly peculiar wall-mounted shampoo thingy

    Barclay Motel

    (1 review)

    Stayed here last night. It's difficult to rate this one, as aesthetically speaking it's quite plain…read moreand unimpressive, which tends to skew one's perception from the outset. But I have to say that this motel is very 'functional' and has a lot of good points about it. The fully equipped kitchenette does what it says on the box -- large microwave, decent-size fridge, lots of cutlery, toaster, kettle. Even a coffee plunger with a sachet of coffee tucked inside, which was a very welcome touch. I got unbounded joy out of the aircon facility -- would've suffocated in Hamilton without it!! Bed was comfortable. Plenty of TV channels to choose from. Good water pressure in the shower. All those essential things get a big tick. And once I got over the apparent drabness of it, it was quite a pleasant space to spend the night. It's not fancy, but it's very decent. Staff were friendly, from what little I saw of them. The swimming-pool was slightly disappointing ~ quite small, certainly not fit for doing laps, and the area around it had no 'decor' or design to it at all. But as with my New Plymouth accommodation, I'd booked this hotel because it has a pool (which I knew I'd be in dire need of after my long drive), and it served its purpose, so I'm not complaining. One small issue regarding the shampoo in the shower stall. The bottles were wall-mounted in such a way that it was really awkward to squeeze the nozzle. The shampoo kept squirting in every which direction except into my hand. With those 'push-down' nozzles you have to be able to tilt the bottle as you squeeze, otherwise the liquid runs down the side of the bottle. Not sure why they choose to have this wall-mounted arrangement instead of miniature bottles like at other hotels.

    Distinction Hotel - hotels - Updated May 2026

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