So Bad You'll Wonder Why It's Legal This is a long review, but read it all to learn just how bad Dish Network is. The first thing you need to know about Dish Network is that the service they'll really give you is not the service they'll tell you about. Oh, technically it is, but the truth is buried in microscopic print deep in their contract, and they won't tell you the facts up front. Number one, there's a usage cap. In most of the areas where you really need satellite TV and internet, the cap is 20 GB per month - in theory. But the real cap is only half of that: 10 GB/month. This is because the other half is available only between the hours of 2AM and 8AM. Chances are you won't be online a lot at those times, so in the real world you're getting only half as much bandwidth as they'll claim you're getting. But it gets better. A single person with normal internet habits (email, web, social media, the occasional Youtube video) will use about 100MB per day. Someone who uses the internet for business will go through 200 to 300MB per day. At that rate you'll go through that 10GB pretty quickly. A family of four will be lucky to make it through the month. Forget about streaming video services, such as Netflix, Amazon, or Hulu. A single hour of streaming HD video will use up 2 or 3 GB of bandwidth easily. So for most practical purposes you can't use those services at all through Dish Network. Unless you watch streaming video after 2AM you won't have any bandwidth left. You can't use internet phone services such as Skype through Dish, nor can you play online games. The audio quality is terrible and the lag makes online gaming impossible. So right out of the box Dish Network is pretty much useless for most of the things that people use the Internet for these days. If you do anything more than email and a little bit of web surfing you'll constantly be running up against your half-size usage cap. But it's their customer service that takes Dish Network from "Mediocre" straight through "Awful" and into "There Oughta Be a Law." I started using Dish about 3 months ago. I ran into all of the problems I outlined above, and then today my Internet went out. I called Dish tech support, and the tech told me that my wireless router (the router Dish provided) was dead and that it needed to be replaced. After just 3 months. Then he told me that he couldn't help me with that. If I wanted a new router then I would need to go to a store and buy one myself. That's right: Dish Network refuses to service or replace the hardware that they provide. The excuse for this incredible lack of support is that they provide the router "as a courtesy". It is "free of charge" - though the service they do charge for (and a pretty penny they charge) can't be used without the "free" router. And you can bet that the cost of that equipment is covered by their fees one way or another. They aren't taking a loss on it. So, bottom line: Dish Network really gives you only half as much bandwidth as they claim they do. Their Internet service is useless for much of what an ordinary person does with the net. And if your wireless service goes out you must repair or replace it at your own expense. And they will tell you that all of this is a "courtesy." I will be ending my service with these thieves just as soon as I possibly can. read more

Very disappointed with this company. Only service available where we live. Couldn't come to a resolution with HBO and now Fox, still paying the same amount and when you call customer service they were willing to cancel our service if we aren't happy, no apology, nothing. Really sad read more

Can I give it no stars? We gave 4 weeks notice of service cancellation. As expected, there was no service on our cut off day, but $108 was unexpectedly removed from our account the next day. I was informed by the customer service agent that we "have a balance of a credit of $95". I asked him if he understood how ridiculous his statement was. I told him that if we owed $13, they should have taken $13. He assures me that will have our refund within 24 days. Apple TV & HULU are looking really good right now. read more

Since moving to Grand Junction and having no choice but to have our DISH service transferred, because of the two year lock, we were not initially told about, we have had nothing but problems. Every week I have to unplug and re-reboot the Internet in order to pay my bills. On top of that, I don't have enough fingers to count the amount of times we have satellite failure right in the middle of a program on TV. Each time I call, they walk me through the same thing...gets old!!! For the high amount we pay each month they should be paying us. What a RIPOFF !!!!!!! Once the two years are up, we won't be using DISH any longer. The FCC shouldn't allow them to be in business. read more

Unless you like paying for something that you will never be able to use, then do not go with Dish. On the rare occasion that the internet is actually "working", it is almost impossible to use for anything useful. If Dish is your only option, I would recommend using a public library or even a Taco Bell's Wi-fi instead because I guarantee you, you will be more satisfied with their free internet than paying for Dish. Worst ISP I have ever had. The only reason I got it was because the customer service representative lied about the internet speeds that I would be receiving. read more