Very disappointing experience - not the professional diagnostic promised…read more
I booked my car in with VolcanMotors for what was clearly advertised and verbally confirmed as a professional and detailed diagnostic. When I made the booking, the owner assured me they would carry out proper due diligence and identify the root cause of the issue.
Unfortunately, the experience fell far short of that expectation.
After a few hours, I was told the "diagnostic" had been done using a diagnostic machine only, with no meaningful additional investigation. There was no visual inspection, no deeper fault-finding, and no attempt to properly validate the issue. They simply repeated the same fault code information I was already aware of.
Based on this very superficial check, they quickly recommended a major and expensive repair -- without demonstrating any thorough analysis to justify it.
When I asked reasonable questions to understand their process and reasoning, I was met with a rude and dismissive attitude rather than a professional explanation.
What's most disappointing is not just the lack of diagnosis, but the lack of honesty and professionalism. If the garage does not have the expertise, time, or willingness to properly diagnose a vehicle, it would be far more professional to say so upfront rather than provide a costly recommendation based on a basic scan.
I trusted them to treat both the job and me as a customer with professionalism and respect. Instead, I received neither.
I would not return to this garage and would not trust their diagnostic conclusions.
