This is our second purchase from Ashley, but this experience was AWFUL compared to the first. My…read morepartner and I bought a couch in store on July 6, with a delivery date of July 28. We got no receipt, or any type of verification that our order had been placed. My partner called the next day, and found out her email was entered wrong, and that's why no receipt or confirmation was sent. After changing the email, and getting all the info, we waited. Today, July 28, we tried to track our furniture, and when we looked at our information, my partners name was spelled wrong, our address was put in wrong, and her phone number was also wrong. My partner called Ashley to tell them all of our information was wrong, and said the manager, Cody, would be in at 11:30 and we would get a call back. Knowing phone calls are hard, I went to the store and asked for the manager, and an associate told me "He just walked in and would be available in 6 minutes." After Cody came out, I handed him a receipt with all wrong information, and asked him to please correct it, so we could track our furniture. Before he changed the information, he informed me that our couch wouldn't be delivered today, but now the 29. After updating our name, email, address, and phone number, I was informed that now our couch would be delivered August 11, since they had to create a whole new profile for us. So after waiting 3 weeks, we now have to wait another week and a half. We have no where to sit in our apartment right now, and have lost a substantial amount of money. The manager did say he would refund the $200 delivery fee, and that he was sorry for the inconvenience. This store obviously doesn't double check information, when given to them after purchasing nice, expensive furniture, because the customers in front of me came in for the same reason. Anyone in the Mobile area, I would highly recommend driving the extra 30 minutes across the bay to the Ashley store that pays attention, and handles their transactions and deliveries with a sense of urgency.