From the beginning of the design process to the installation, we were extremely pleased with the…read morecompany. They have numerous manufacturers of quality cabinets to choose from. We used four different manufacturers of cabinetry throughout our house, and we are happy with all of them. Very professional, knowledgeable, and meticulous with the installation. During the process they were always available to answer questions, give guidance with decisions, walking us through the process. There are very few companies that are as detail oriented as I am. Josh, Adam, and Mike met and exceeded my expectations. It was a pleasure working with a company that understands the importance of providing quality products and skilled precise workmanship. Their customer service is the best that I experienced, during the building process of our custom home.

So glad we chose Williams Carpet. From the minute we walked in the door, we felt welcomed. A family…read moreowned business with a wealth of knowledge. Unlike some big box stores, where employees are hard to find and not very knowledgeable. Our installation went great. The two man crew were neat, friendly and did a fantastic job. We felt so appreciated and that they genuinely wanted to help us. Our carpet is beautiful. Thank you Sandra and team.

I have edited my original post in order to emphasize the main issue…read more I hired this company to install luxury vinyl plank flooring at my second home in North Myrtle Beach, South Carolina. During the in-home measurement visit, I narrowed my choices to two products. I verbally selected Titan Genesis Restoration Pine which was encouraged by the gentleman taking in-home measurements, and that is what I expected to receive. He said this style was more durable, 100% waterproof, will not require replacing as soon as the other one, and it is trendier. On the written estimate, the document listed the Titan brand with a color name that does not exist in the Titan line. The color written on the estimate actually belongs to a different brand (Shaw Floorté), not Titan. Because of that mismatch, the floor that was ordered and installed was not the product I selected, and it did not match the brand/color combination on the paperwork, as that one does not exist. I was never called (my f/t residence is in NJ) to say the job was done, the balance of payment was not requested as told it would be, and pictures/video was not sent as promised. The owner/seller called me several weeks later, 2 weeks after I told her assistant that the wrong floor was installed, not to expect me to pay the balance, and no reason to have owner call me back. However, Sandra the owner did call me after an additional 2 wks after getting notice that I decided to dispute the 50% deposit I paid with Visa. Since she did not own up and correct her error, and maybe next summer I would have it redone by another merchant it wasn't fair for me to be out this deposit, then start again with another deposit elsewhere. Sandra said I can't keep the floor for free, but the current installed floor is of no use to them. It would be junked. And she was not offering to put down the correct floor at her expense in order to receive full payment originally expected. I get it. It becomes a higher financial loss for her. The interaction unfortunately became unpleasant. I was spoken to in a way that felt unprofessional. She was yelling at me, saying that I must be a rich lady keeping contractors' money, and that I am a nasty person. She was angry that I posted a review on Yelp; kept saying it repeatedly. She wanted me to shoulder 50% of the financial responsibility of her error. Once again, she did not offer to remove the floor and install the correct one. I wouldn't trust this merchant not to leave me without a floor; rip it out and not install correct one. I understand if we have an agreement to correct the error, she is obligated. But I don't want to have to go to court to prove she again did not fulfill her obligation. Had she called me before I flew back to SC 2 wks after the job was completed, admitted the error, and offered to immediately rip up and install correct floor I would certainly have said yes. I also would have halted them had they sent me pictures early in the installation. But her emotional responses to me and threatening me with a lawyer further seems retaliatory and in bad faith. My review is based solely on my personal experience with the product selection process, the documentation error, and the owner's response when I verbalized her error. I hope this information is helpful to future customers so they can double-check that the written brand and color match what they chose and to be on site for the job. Picture on the left is style I chose. Picture on right is style installed. I have additional pictures of the back with labels for brand and corresponding color.

Truly, I would have given this store TEN STARS! From the moment that I first walked into the…read morestore, until the moment that our kitchen backsplash was completed, Chris, Jacque and Ben bent over backwards to serve us! Start to finish was only a matter of a couple of weeks...and we are absolutely THRILLED with the finished product!

So far, this company is the only company that has even responded to our inquiries. Not only have…read morethey responded but Chris came to our boat on Saturday to measure for flooring and they investigated a flooring for us that don't even carry. Thanks so much for providing great customer service so far.

This was one of the best experiences I've had with a company in a long time. Every step was…read moreamazing. From the price to the people. They gave us a quote and stuck to it so there were no surprise costs at the end. When they arrived on time they were nothing but respectful. When they were done they cleaned up everything so there was nothing left that I had to clean up after them. I will be recommending this company to everyone I know.

Just had my shower door installed yesterday. The guys did an amazing job and I couldn't be happier!…read more Thank you Cole for a great experience!

From our first visit to their showroom to installation, our experience exceeded all expectations…read more Excellent customer service and workmanship!

His do diligence and promptness in responses on status of progress. He earned the trust of my…read morefamily via his daily status reports.

Very friendly people. Very helpful just a nice atmosphere in the store. Very small town charm. I…read morewill always go back to lumber express so much better than the big box stores and it's local.

Horrible Customer Service! Our company has spent over $60,000.00 dollars with Lumber Express within…read morethe last 12 months. Less than 2 weeks ago we purchased an air compressor from them that quit working a couple of days ago. We tried to return if for AN EXCHANGE, not a refund and they would not take it back. They only offered to send it at to the manufacturer for repair and we were told it would take 4 weeks to get it back. Really? What are my worker's suppose to do in the meantime? We had to buy a new compressor from Lowes just to keep working. We had the receipt in hand to exchange the compressor and was basically shown the door. We will NEVER buy another single thing from them and would caution everyone to shop else where is you want a company to stand behind their product.

Amazing service and affordable prices. They took extreme care of my two pianos and delivered them…read morein pristine condition. A+++

Fast, friendly and efficient! Bradley was the "supervisor" for our move in OIB and he was very…read morehelpful and friendly throughout the day