My condo bathroom was flooded by my upstairs neighbor and I decided to use Dry Out based on the…read morereviews on here. Big mistake. The first issue I had with them was when they showed up they never turned on 2 out of the 3 fans that were supposed to run for 2 days to dry it out. They just put them in the rooms and left. Thank goodness my tenant stopped in to check on the unit and was able to plug them in. And when I called to ask them if they should have been plugged in they were just like ,"Oops, yeah we should have plugged them in." Meanwhile I was covering my tenants hotel so they wouldn't have had to deal with the noise and smell and if they hadn't stopped in to plug them in I would have had to cover extra days because of their lack of thoroughness. After they fan incident they came back and all of a sudden insisted I needed crown molding replaced in my living room due to water damage even though it was nowhere near the bathroom leak. I finally agreed, and then they bought the wrong size crown molding (not to mention the fact they charged me $300 for $50 worth of crown molding! But I live out of town so I'm kind of at their mercy). They tell me the will have to come back with the right size crown molding the following week and they will install it and touch up the paint then. They come back and install the crown molding and caulk and are supposed to come back when they could fit it in to paint (which is paint I already have there). Weeks go by and my tenant mentions that they still haven't come back to paint so I call them. The finally remember me and set up an appointment for the next week. About 15 minutes before they are supposed to start the painting I get a call from them stating if I want the painting done it will be an extra $800 because it is a custom color (even though I am providing the paint) or they can prime it for an additional $150. I told her I had already paid for everything in full and that painting was included in the quote. She then goes on to tell me that only includes the primer, which is definitely not what I was told by Bob, the manager (and by the way, which I've already paid for and still hasn't been done). And of course Bob is on vacation so they won't paint unless I pay or he OK's it when he comes back. Meanwhile my tenant has taken off work to meet them there. I told them they weren't getting one more cent from me at that point because I knew it was a scam. This is obviously a way to try to scam paying customers out of additional money. Never once during the the entire process, including the estimate phase, when I was told of the additional fee to remove and replace the crown molding, and when I called to remind them they needed to come back to finish painting, did they mention this additional fee to actually paint. And I specifically asked Bob, both during the estimate portion and when we agreed to to have the crown molding replaced, if they would be painting the area to match what was there since I have the paint and there was never a mention of an additional fee to do this. Not to mention the fact that I am providing the paint! And we are talking about a condo that is only 900 sq. Ft. There is no way it is $800 to paint 1 wall for that price. My tenant also told me they were completely unprofessional the whole time. To the point where he would actually rather wait and not have it be painted than continue to be jerked around by them. If you decide to use this company I would make sure you are present to make sure they are actually doing what they are supposed to be doing, question everything and get proof that work actually needs to be completed and make sure you don't pay them until you are sure everything is done. Their lack of professionalism, thoroughness, lack of customer service and most importantly ethics just ensured I will never use them again and will definitely not suggest them to anyone who asks me.

Bob was really responsive and connected us with an emergency roofer on his team quickly!read more

Our plumber referred us to Total Care Restoration after confirming a leak from the A/C at our home…read more We are so happy that we did! The professionalism and care of Zack Bethea, our Account Manager, were exceptional. He is also working with our homeowner's insurance company and keeps us in the loop. We are delighted with Alexander's outstanding service. Alexander arrived on time, provided excellent information, and left the area perfectly clean. He was super careful with the stuff he had to move and put back. We highly recommend Total Care Restoration.

Finally got around to leaving my review for Total Care Restoration. After having water damage from…read morean underground sewer pipe leak, we were referred over to Total Care by our plumber. Peterson handled our work, and did a great job. He was timely, responsive and proactive in making sure the job was done to our satisfaction.

Excelentes servicios y atención de primera. Nuestro sótano se inundó después de una tormenta y el…read moreequipo de Allstate Restorations llegó rápido para secarlo y prevenir problemas de moho. ¡Recomendado al 100%!

Incredible service. I called about a mold issue and they came within a few hours. Highly recommend.read more

I have a house in the Kendall area that I bought about two years ago. I have it rented out and my…read morerenters called me that they got back from work and found water on the floor coming from the kitchen. A plumber went out there to fix a problem and they recommended to use a water restoration company to dry out my kitchen cabinets and floors to prevent mold. Luckily I found this company online because they came out the same day and guided me on my first homeowners claim ever. I had no idea this was something that would be covered and did not have any out-of-pocket expense because they were able to bill the insurance directly for all the services. I recommend talking to jorge he was the one that helped me out the most. I'm a big yelper too so decided to share my great experience and get the first review badge on this one!

Thank you so much for doing a great job at my house!! Tony, even though this was a stressful…read moreexperience you and your team did such a great job and made our lives easier by cleaning everything and getting rid of the mold and always keeping me up to date. I will definitely use your company if I ever have any issues. Thank you so much!

As a first time homeowner, I've never encountered mold. When I saw a black patch "spreading" on my…read morewall, I initially thought - oh, that's my dog getting her paws all over everything. But out of worry, I sent a picture of it to a couple of my coworkers who had dealt with mold in the past. They said: Get it checked because mold ain't no thang to mess around with. In fact, it could be behind your wall! Properly alarmed, I started looking for a mold remediation specialist. Called and researched a number of folks before trying Safeway. My contact with Skip has been awesome. He worked with me to set up a time and day when he could stop by; I texted my info to his phone (which I liked vs having to have someone repeat/repeat what my info is); and he came on time within his 1 hour window. He explained his process: - Free assessment - If mold is detected, he'll take steps to mitigate costs while ensuring the mold is gone - And he uses a separate company (hygienist) to run the mold samples (if samples have to be taken) so that there isn't a conflict of interest Sooooo, thankfully, there was no mold. He came out, checked the area, ensured it was dry, and said it was probably just my dog (at no charge :)). Hehehehe... sorry Skip for the trip, but thank you so much for taking care of us! :) Would definitely contact Skip again if a mold issue does come up.

Recently we sustained some mold in my daughter's closet due to a small leak in our roof. The leak…read morewas repaired and we were in need of fixing the mold. I found Safeway on Yelp, and based on the good reviews decided to call. Skip was pleasant to deal with and came the very next day to assess the damage/mold. He inspected the closet area but did not go into the attic space above, which I felt should have also been inspected. In any case, he offered us advice on the best way to try and proceed. Unfortunately, the quote was very high- $2,600 for removal of a small area of dry wall ceiling (maybe 3x4). This quote only covered removal, meaning that we would be left with a gapping hole in the closet and would need to hire someone else to repair the area and spend who knows how much more. Yikes!! I don't know what the average price is for a job like this, and we are continuing to shop around. If money is not a factor for you, or your home owners insurance will pay for the repairs, then Safeway would probably be a good option for you. But if you are a working class individual paying out of pocket, Safeway may just be a little too expensive.

I had an exceptional experience working with Edgardo from OTMR. He is an outstanding professional,…read morehonest, responsible, knowledgeable, thoughtful, and incredibly helpful. From the very beginning, he went above and beyond to help, always paying attention to every detail and making sure everything was handled properly. What impressed me most was not only his professionalism, but also his character and willingness to help. He was always responsive, collaborative, and genuinely committed to finding the best solution. It is rare to come across someone who combines such a high level of professionalism with such wonderful human qualities. I truly cannot say enough about how much he helped me throughout this process. Edgardo is exceptional, and I would highly recommend him to anyone looking for someone trustworthy, professional, and genuinely dedicated to doing an excellent job!

after being in a really rough situation with my place, these were the guys to call! Edgardo had…read morehis team out in no time. Jairo was great to work with. helpful in explaining the process and moving everything along smoothly. the entire team was very professional and most of all, clean. i would recommend them times 10!

Mixene and his crew of One Way Cleaning Services have done everything that was needed, and more…read more They were absolutely perfect and very thorough with their service. They were very punctual and to their word, which is hard to find in this city. I would recommend their services to anybody who has a big space to clean and needs deep cleaning. In terms of customer service, Mixene always answered the phone, and was very courteous. There is no doubt in my mind I will use their services again.

I had a flooding emergency and Alex from Eco Water Restoration came quickly. He spent a long time…read moreat my house and was extremely thorough, detail oriented and pleasant to deal with. I highly recommend this company and Alex is a great asset to their business.

I warning anyone that may be ready to contract this company Eco Water Restoration Inc., 8370 West…read moreFlagler Street, Suite 145, Miami, Florida 33144, I'll just share my story and hope to save you from unethical unlawful practices related to repair service work on my 87-year-old mother's Charlotte County home after Hurricane Ian damage in October 2022. The first call I made was to Service master and Starting with the moment, Eco Water pulled out of their car and I asked them " are you affiliate of service master " and they said yes and at that moment, I do not believe they were Then they have my 87 year-old mother sign an iPad, which she does not want to do for a contract that has no estimate no cost. She several times requested everything in writing because she does not have an email address nor did she use a computer. After they ask her what her deductible is and they say they will take that $7100 Up front They make her sign an open contract with no pricing and no estimate She's not comfortable and she immediately an estimate in writing to admit to the insurance company and they say "don't worry we'll call the insurance company and we work directly with the insurance company and we'll do all the billing through them "they never called the insurance company once . The only contact they had with this insurance company was when when they wanted all their money several months later. This was predatory, contracting, profiling, the elderly So after four days, The insurance company and myself were request an estimate exactly of their cost of work to the moment and an estimate of repairs they sent us a bill for $17,707.68 for four days of work . I submitted that bill to insurance company field adjuster and he immediately said "I can't tell you professionally what to do sir , but if they were in my home, I'd fire them for price gouging, which is illegal in an emergency situation in the state of Florida They're grossly overcharging you " and that's exactly what I did . This company is and was predatory contracting toward the elderly during a natural disaster. Transaction date: October 2022 (work performed mid-October; invoice issued 10/7/2022). Then Amount billed is $18,456.16 for only 4 days of work. Subtracting 7120 deposit As of this moment in time Olympus insurance is guaranteed this company remaining payment of 11,336 .16 to Eco Water and they have signed release form acknowledging satisfaction. --only engaging with the insurance company when demanding payment. They did not give her upfront estimates despite requests. Billing delayed 4 days with excuses ("printer problems"). Did not pull County permits The $18,456.16 invoice was deemed price gouging by the insurer--illegal in Florida during a declared emergency. Despite the insurance offering full prior payment right now and they have signed release, on September 9, 2025, the company filed a mechanic's lien, falsely swearing under oath they performed work in July 2025 at our home They have not been on the property done any work since October 2022. We even offered them a simultaneous exchange to meet them at the courthouse. They release the lien which allows us to have it in writing that the Lein is released and we hand them their check and they refuse to do that. They refuse to release the lien until the insurance settlement check clears their personal bank account, even though we have offered in writing to pay immediately upon lien removal. I hope people reading this do not have to go through this below in me now filing a legal complaint about this company Eco Water Restoration Nature of dispute: Fraudulent lien, Predatory contracting toward the elderly , price gouging, deception, no permits, delayed documentation, extortionate demand for payment before lien release. The business has not attempted resolution--there offering payment contingent on lien release. Requesting to : BBB , DBPR , State Attorney General , consumer protection office , federal trade, commission , Renewable State department Business Professional Regulation My strong advice... I would run from this company soliciting you