We have always paid CenturyLink for a bundled account: internet + DTV. I'm leaving the US, so cancelled CenturyLink to disconnect, but they said they said I had to call DTV and cancel separately with them. At DTV, I was transferred around and spoke to 4 different people, then told to hang up and call another #. Called it, & after running the gamut w/ the automated system I spoke w/ a lady who identified the account. She sent the call to another department where I sat on hold for over half an hour, was then told it was the wrong dept. and given a 3rd number to call! Called 3rd number, transferred around several departments - 2ce to a Spanish language rep - then put on hold again. Ultimately was given a 4th # to call (loyalty dept.). I asked the loyalty dept. to cancel and debated with the male rep for 20+ minutes because he refused my right to cancel. He refused to admit we had no contract, and got quite hateful on the phone. The account is in the name of my father who has been dead 16 months!! Then he said he would cancel the account, with fees upwards of $235. We kept arguing and I informed him I would call the BBB and the AG for the state of MO. He grudgingly acquiesced, and hung up abruptly. A real prince. That was 2.5+ hours of dialing, recordings and explaining ad naseum to more than TEN employees - and trying to reason with a money-hungry, argumentative liar. Called back the next day to confirm it was REALLY cancelled, and to make sure there were no fees. Spoke to lovely Victoria who said: There should have been no question of a (2 year) contract being broken - this account has been active since 2001! The TV service was ok, but I would never trust this company again. They want that payment till you DIE (and after), whether you owe it or not, and will browbeat you into it if you are too weak to stand your ground. Nice policy. Edit: Immediately after dealing with the bully, I began receiving NUMEROUS spam phone calls to my cell number. I believe he gave my number out as an act of revenge. Absolutely did not have this problem till a couple hours after I got off the phone with him. read more

Worst customer service ever! They over charged us and it has taken almost 5 months but they still have not resolved despite promising each month that it is fixed. This is one example of many where they have messed up our billing or our service. Do not recommend. read more

Where can I start. I have been a member since 2012. I get a call from DIRECTV at least once every 3 months, for the free package that last for 3 months. So, after telling them no, I finally took them up on there offer. My bill went up like 60 dollars. It took me 2 years to get my bill back to where it was. The funny thing I was not to be charged for the NFL ticket, but I was charged. I would not have DIRECTV if it was not for the NFL ticket. Well, I just got the call again I said no I was not interested. The gentlemen for DIRECTV got mad because I said no. He even said I was a prefer customer. Why because I pay the outrageous bill they send me every month. He was rude and I am now thinking about cancelling my prescription with DIRECTV. I have been with them for 5 years and my bill keeps going up. His last thing was I will take it off your bill. I did not want it on my bill in the first place. This is what I am talking about, so I would check your bill very closely because they are adding things to charge you after 3 months are up. What a scam and they got mad because I said no. WOW !!!!!!!!!!!!! read more