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    DISH - Dish Network

    DISH

    (2 reviews)

    I have been on hold with Dish for 45 minutes to cancel my account. This is beyond unacceptable. My…read morenext step is file a complaint with AR Attorney General. Dish won't allow you to "manage" your account with chat or online. I will NEVER choose DISH again.

    I had auto payment due to the extra $10 discount, which i later found out was not a discount. Again…read moredeceptive practices. On Aug 6th 2015, I paid my bill early out of a separate checking account. On Aug 7th 2015 my account was auto drafted even though i had paid the bill in full the previous day. I was unaware of the double payment until Aug 10th then i contacted Dish Network. After being transferred several times I was told my payment would be refunded within 7-10 days. Today on Aug 20th 2015 (the 10th day) I still did not have my refund of nearly $200. After speaking with 4 different reps for over 35 minutes, I was told that my refund had not been approved and i would not have my money for 23 more days, due to mailing the refund to my address. This is absolutely absurd. I was punished for paying my bill early and i was incorrectly told by representatives that i would have my money within 10 days. However that was not the truth. Then i could not get my refund expedited but i could get a small credit on my next month's bill. After complaining to management I stated that i would cancel my service, because obviously Dish Network doesn't care about their customers. I have bills to pay and groceries to buy for my family. I could not afford a $400 Dish Network bill for the month of August. After arguing with the rep for several minutes she wanted to inform me that i shouldn't cancel. I'm not arguing anymore. I couldn't get my refund timely and then i couldn't even cancel my service. This is a terrible business practice and I'm surprised they still have customers. Also i refused to pay the full cancellation fee due to the fact that they still had my $195.62 that has not been refunded. I have complained to dish network nearly every month of service because of Dish's mistakes. I'm tired of dealing with poor customer service and outrageous bills. I have canceled my service today. I have complained before and nothing has improved. Also while I'm taking the time to write, I was very upset that Dish was going to cancel Channel 7 (KATV News). If i didn't get channel 7, there was no reason for me to pay for satellite service anyways. However I will not wait around to find out the verdict.

    DIRECTV - televisionserviceproviders - Updated May 2026

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