Don't even try calling. If you want something, you'll have to get in your car and drive there. Worst customer service as far as answering the phone that I have ever encountered. Firelands has never been like this. read more

Went to the Ontario branch and not the first time I've had issues with their tellers! They are young arrogant and disrespectful, smirking at me and terrible attitude! Planning to speak with upper management! read more

I was under the impression the new AI ATM machines were just like using the drive through that has humans working it, Pull up put your money, checks n such in it and the money would clear the next day or so. And that's what they said Nope there normal ATM machines my money didnt clear on time I put money orders in it days prior to my bills going out thinking I'd have time Nope directions stopped my money from going through Stopped my bills from being paid 4 days later I called my insurance company and told them what the bank was doing You can see the money pending The company pushed a payment through but since directions didn't clear my money I got hit with a payment fee Now I don't have enough money for the 2 bills the money orders were for And one bills getting shut off for the month Just to pay there fee I called directions to ask for the fee to be removed they said no But it's there fault because they said the ATMs were just like using a human drive through Never again Going to a different credit union read more

I have had the pleasure of working with Christina Clever as well as my family! She is the best. We had some issues with my daughters custodial account being hacked and my daughter and I were devastated!! She went above and beyond and got all her money back! She works diligently to get the job done! She is amazing with loans as well! She works hard to get you the best rates! Greatly appreciate all she does for me and my family! read more