Having previously visited car supermarkets and dealers in an attempt to find a good nearly new car that met my needs, I was slightly apprehensive when Direct Cars was suggested to me by a friend. I wasn't keen on the attitude, sales tactics and pricing of various other similar companies I'd visited and therefore half expected to be wasting a journey to become irate and fed up. My fears were totally unfounded though and I ended up visiting 2 or 3 times before finally buying my current vehicle from them. Upon arriving at Direct Cars, there are signs directing you towards a customer car park, which is in a fairly central location surrounded by the vehicles they have on sale. Once you've parked up, you are free to roam and look at the vehicles they have on offer without being harassed by salesmen. All the cars are locked, with messages on the windscreen inviting you to fetch the keys from the customer service desk if you would like to see inside. Unlike other similar companies, there isn't an army of salesman watching for interested parties to pounce upon, you actually have to approach the staff at customer services for the first contact you'll receive with the staff! Even when going to request the keys, they are simply handed over to you and you are left to go and look inside the car/listen to the engine etc. After a couple of visits, I saw the car I wanted and purchased it from Direct Cars, expecting to be fending off offers of finance. Again, this wasn't the case, I was simply asked how I wanted to pay and informed they did have finance options available, but that was it, no pressure or hassle. All in all, a painless and enjoyable experience. Even after a few weeks when my car developed a small fault, they booked me straight in to their on site garage, fixed the fault for free and even gave me a courtesy car for the few hours I was without my vehicle. If you are after a nearly new car, I would definitely recommend a visit. read more

We, and now our adult children have used Direct Cars for the past 15 years. We like their harass free style, allowing you to look around at will, no matter how many times you visit. Only when you like a vehicle and require the keys to look inside do you come into contact with a salesperson, but, even then you are left to your own devices, no slick sales talk. On purchasing a car there is no pressure to take out Hire Purchase rather than cash, which we have had in the past but not at Direct Cars. We would recommend them. A particular thank you to Andy Benton for dealing with our purchase and the transfer of our exchange car. read more

For such a vast company I find it intolerable that you can sell cars that are of poor maintenance. My friend is having so many issues and it is all of Direct cars responsibility to amend the issues in question (was a potentially life changing event)! How can you even claim to be a trusted LTD company when your loyalties stop once payment is received!! Even though the car is still under warranty you claim the issue is not of your doing. This is very soon going to escalate in to a court case.... I am wanting to say so much more but as things stand, it is not yet my responsibility to elaborate! All the same I would like all other future car buyers to tread with care. Direct Cars do not care if you have a tragic accident due to maintenance issues. All future buyers beware!!! This is a bad situation and look forward to watching this unfold for the rights of consumers...(and my friend) I eagerly await what response they will give to this review! As for the previous article, I concur that the staff and sales team are all rude and unwilling to co operate when things come knocking. SUCH A BAD COMPANY AND STAFF ARE A TRUE SHAM... read more