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Direct Auto Insurance

1.0 (1 review)
Closed • 9:00 am - 5:30 pm

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Amber Word - State Farm Insurance Agent - Amber Word - State Farm Insurance Agent

Amber Word - State Farm Insurance Agent

(3 reviews)

I had a horrible experience with Amber Word, State Farm! I called on 2-24 at 9:14am and was lied to…read moreby an agent about coverage for my condo which ended up costing me thousands of dollars, i have been a customer for over 3 years and depended on them for knowledge and truthful information which they neglected to do! I reached out to Amber Word and she lied to me and said there was no record of my call that anyone from her office talked to me and I sent her a screenshot and let her know I have blink cameras as well since I was talking on speakerphone. The same thing happened to my neighbor. She was lied to about coverage as well months before me and the Mount Dora State Farm is aware of Amber Word's State Farm misinforming people about coverage. When I told Amber Word what happened a couple weeks ago she said she would investigate and call me back, which she neglected to do! I had to call and follow up with her and again she lied and said there was no evidence that anyone from her office talked to me and then I emailed her a screenshot and she ignored that. She also stated that everyone has to input information in the computer when they talk to people, and she said they have no record of that which she's either lying to me or her agent didn't do what she was supposed to do. Amber also said that it was a quick phone call and it was a nine minute conversation so that's a lie as well. I let her know she looked at my policy and my address and she still gave me incorrect information that cost me thousands of dollars! I just want to let people know about my experience since I ended up repiping my entire house because her agent said they couldn't write a condo policy for my new buyer, which was a lie. I thought after three years of being a client with them they would be honest this has been catastrophic and cost me $$$ because of their incompetence! I needed assistance and they failed me! It's essential that agents provide accurate and honest information to their clients. I hope they take this feedback seriously to improve future interactions. The lack of integrity is concerning and I will be filing complaints with multiple agencies.

Tammy was very helpful and professional. She took care of my needs and answered all of my questions…read morewith great efficiency. I would definitely recommend State Farm over progressive or piece. Thanks again Tammy.​

Pruett Williams Insurance Agency - Our Office

Pruett Williams Insurance Agency

(1 review)

I used Pruett Williams for homeowners insurance last year when I bought my house. They went through…read moreSecurity First for my insurance, Security First canceled my insurance & sent me a refund check for my policy because of something my "agent" did not turn into them. I took the refund check up to Pruett Williams & was assured the problem would be taken care of & my insurance reinstated. Fast forward a year later I haven't gotten a renewal notice & come to find out I haven't had any homeowners insurance for the past 9 months & Security First has been "holding" my refund check. So they find me new insurance with Tower Hill which I pay in full a few weeks later I get a bill from Tower Hill saying I owe more money so I call Pruett William on 3/18/15 @ 8:36am an leave a message on voicemail a week goes by & NO ONE returns my call so I call again on 3/25 12:21pm & leave another message. I finally get a call back at 2:09pm, told they will find out why my premium increased & call me back. I don't get a return call which I missed, until the next day 3/26pm @ 4:36pm. With another message telling me it will be taken care of, so I call them back on 3/27 @ 8:27am & leave ANOTHER message & NO ONE BOTHERS TO RETURN MY CALL. HORRIBLE CUSTOMER SERVICE I AM NOW IN THE PROCESS OF LOOKING FOR A NEW AGENT.

From the owner: We are a full service, independent insurance agency conveniently located in Tavares, Florida. With…read moreover 50 years in the insurance industry, our stability means we can help you with all your insurance needs including home, auto or commercial insurance. Our specialty is in the area of Property and Casualty Insurance, with an emphasis on homeowners, auto and business owners.

Direct Auto Insurance - autoinsurance - Updated May 2026

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