Love it here! The employees are all very nice and you don't have to go through a robot on the phone…read moreyou actually get the talk to real people.

From the owner: At Rodney Cole Insurance Agency you experience local service that provide insurance solutions…read moredesigned to fit your needs. As an independent agency we work with a variety of companies which means more options for you. We help protect your assets and save you money. We also believe it’s important to work with great companies which deliver great rates plus, outstanding claims service and support if there is an accident.

Had an oil change scheduled through my AAA app. They had a coupon for up to $74.99 but max 5…read morequarts. My vehicle takes 7. I called to see if they could give me a rough estimate of what I would be looking at out of pocket and dude who answered the phone had zero time for me. Barely wanted to talk. Sounded like he was half asleep. Then I asked what type of oil they used, he said condescendingly "synthetic." I asked about the brand. "Oh they don't tell us all of that, it's just whatever" Ohhhh ok. So what I'm hearing is, you don't want to be at work, you don't give a damn about my vehicle, you'll probably upcharge me and find other things wrong to try to beef up the cost, you think I was born yesterday, and oh did I say you don't want to be at work? Never mind. I cancelled that appt faster than I could count to 10 backwards. No thanks.

Bad at the job, bad at business, and mysognistic -- truly, the trifecta…read more I've been a Triple A member for years and have always appreciated roadside assistance. Three weeks ago I took my car in for an inspection; a few hours later they called and quoted me an $800+ repair including a new belt. I asked a few questions and consulted friends and family before ultimately deciding to pay for the repairs. The next morning when I picked up, the belt *immediately* started squealing. I decided to give it some grace. Three weeks (with a serious and expensive family emergency in between) I returned it today because the squealing had not stopped. Apparently, the tensioner was no longer holding tension, and they recommended a $420 replacement. Here's the bad at the job: Quick checks with friends and other shops indicated that in 4/5 cases, the tensioner pulley should be replaced alongside a belt to maintain tension. Either the tech didn't know this, didn't flag this, or they completely mangled the replacement. Here's the bad at business: Given that this should have been done at the initial point of service, I truly do believe this should have been comped. A reasonable compromise would be to charge me for the parts (quoted as 125, most sites will sell you this part for under $75) and not the labor, as that should have been completed three weeks ago as part of the overall package. And finally, the mysogyny: I don't know cars well and I don't pretend to know cars well: that doesn't make me a mark. For several visits, the AM front desk clerk has been condescending through incredibly routine questions like why they were recommending my tires be replaced so often, and whether a shocks repair could be tied to a recent rear-ending. Today, when I said point-blank that I would not be paying for this repair, he laughed and said, "Alright." I asked female friends for their recommendations on where they go, called a shop closer to my home, and the female lead tech offered to replace the part at cost after this experience. Even though it wasn't her garage's screwup. *That's* how you do both business and the job, folks.

Great service, saves me lots of money every month. Also a very welcoming environment.read more

Liars!!! I went in because of the radio ad "If we can't lower your insurance we'll take you to…read moredinner" Lies. The broker found lower insurance for me. I left a deposit. I was called 3 days later saying the new company had to cancel. The agent failed to include the fact I needed an SR22. I had already cancelled my previous insurance. I had to reinstate my first insurance drive all the way back to the east end and sign something.This was no fault of my own. It was her error. I wanted my deposit refunded and I get a story about they have to wait until the company send the money back to them then I get a check. I gave cash and I expect cash back. It's been a week and no word on my refund. I get the run around each time I want to speak to corporate/manager. No one has called me. And t he "dinner" has to be submitted and a $20 check may be issued. Liars and unprofessional!

Many thanks to Kathy for creating a smooth transition with my auto insurance needs! Always a…read morepleasurable conversation and experience!

Steve Allen and his staff are fantastic! They respond to your requests quickly. You just can't beat…read morehaving an insurance agent local. I have had insurance with a toll free number and you cant reach any one by phone. Never again. State Farm is GREAT! Highly recommend.

Give em a try, theyre the best in town I tell you whut! Claims, price, and service are all top…read morenotch​

I have been a customer with state farm for over six years now. All the agents reassure me that I…read moreget all the services that I qualify for. Bundling my plans have saved me tons. I wouldn't switch to any other company.

Avoid Goosehead Insurance. Especially Chris Linzey in the Newport News area. Flaky, unreliable, and…read moresketchy.

From the owner: We work with over 50 carriers to help you shop your home, auto, umbrella and flood insurance. read more

Clay helped me with both an IUL and an annuity. When I got laid off last year, I had to do…read moresomething with my 401k and had no idea what to do. He helped me put a plan in place that, unlike my 401k, would never lose money. The next 10 years are mapped out precisely.

From the owner: The Hamner Insurance Agency provides life and health insurance solutions to both businesses and…read morefamilies. We utilize Term, Whole, and Universal Life Insurance to help provide for your business or loved ones in the event of a critical, chronic or terminal event. We utilize annuities, universal life, long term care and key man insurance to provide for catastrophic events. We also provide dental and health plans for normal, every day preventative care for your family and/or employees.