This office is amazing...I worked with Yaslin, she was patient, professional. She explained…read moreeverything about my quote, compared and made suggestions to save me $$$. I will be working with her to move my auto insurance soon. Thank you! LK O'Steen

After nearly 15 years with Geico, I recently made the move to State Farm thanks in large part to…read morethe solutions provided by Drayton O'Steen and Wyatt Rancourt. These two gentlemen quickly and effectively solved a fairly challenging coverage scenario for me and did so while being professional, knowledgeable, and responsive. Coverage was established for my vehicles through a turn key process and all of this was delivered while still being surprising cost-effective. Overall, the professional setting / beautiful office and knowledgeable, friendly staff has won me over as a client.

Called 3 times for an insurance quote. Got hung up on 3 times. They must think I can't call another…read morecompany. Good to know before I spend my money there. Next.

No response from Robt Nava or staff. Repeatedly email…read morerequired photo of auto mileage. NO response or confirmation of mileage required for mileage discount.Most of the professional, responsive agents move on. Pierce Gainey was "the best"

" This is the worst experience I've had here in Miami with car insurance companies!!!…read more Customer service is terribly bad--they don't answer the phone, they don't respond to e-mails... the worst incompetence that I never seen in Customer Service "Car insurances" Give them 1 star is A lot!!! I can give them - ooooo My driving record is spotless, but for this company, it's completely irrelevant because they never take it into account when charging me, even though they supposedly should!!! They "only" overcharge for Car insurance!!!! They offered me a service called "Drive Safe and Save" with a device that needs to be installed in the car to monitor miles and driving habits, but they never guided me or told me I had to report the history 20 days before the policy expired... Because of this, they didn't take this system into account when charging me for the next 6-month payment. Because of this, they lost a customer, and I finally decided to switch car insurance for the upcoming semester!!! NEVER AGAIN!!!! Tatiana A.

This agency is completely unprofessional and avoid them if you can. They provide inaccurate quotes…read moreand policies.

One of the best insurance agencies in Southern Florida. Great reliable fast service. Thoroughly…read morerecommended.

Jimmy and Auleth were both top-notch! They're both incredibly kind and responsive and we so…read moreappreciate the high caliber of customer service and competitive policy! Many thanks!!

Johanna was amazing in helping me. She is patient, gracious, and has a wonderful spirit. Johanna,…read moremany blessings to you and your family. Thank you very much!

Johanna Mendozza, help with my car insurance, this agency is very professional!…read more I recommend them.

I've watched this company repeatedly mislead my elderly mother--someone who simply wanted honest…read moreguidance. They promised her coverage they later refused to honor, leaving her confused and vulnerable. Every time I've tried to clarify with an agent, I've met the same routine: vague answers, reading lines from a policy instead of truly helping, and hanging up the moment the questions get tough. After thirteen years in hospitality, I know what basic respect for a customer looks like. These interactions have been the exact opposite--dismissive, evasive, and deeply unsettling. It feels like they rely on confusion rather than clarity, luring people in with reassuring words and then retreating behind loopholes when help is needed most. Watching my mother trust their promises, only to be left unprotected, has been infuriating. I have never seen an organization handle clients with such disregard. Their behavior doesn't just reflect poor service; it borders on exploitation of those least equipped to navigate complex policies. I wouldn't trust them with anything important, and I strongly urge others to think twice before placing their confidence--or their money--here. Agents talk over you and take no responsibility of misinformation and hang up on you when accountability is too much to give. Distrust-worthy ,raggedy, waste of time & money. Take your money elsewhere!

I went to this agency on a Saturday as I needed rental insurance. The girls were very nice and…read morefriendly. The one who was the agent took al my information, gave me a quote and asked me to send her photographs of the roof which I did as soon as I got home. The agent said she would call me on Monday. Never did. A week later I called and the person who answered said they would call me back. A month later, I am still waiting for her call. Thankfully, I went online to another company and got my insurance without such disregard and disrespect for a client.

I do NOT recommend this company. I had an awful experience with their roadside assistance. My…read moreclassic car was damaged by an incompetent technician and no longer safe to drive. After contacting their office a dozen times over 2 months they refuse to stand up for a policy holder and HAVE DONE NOTHING. UNRESPONSIVE AND UNRELIABLE

I've been a loyal State Farm customer for 30+ years, but my experience with agent Elizabeth at the…read moreRuben Sanchez agency was awful. She was antagonistic, disrespectful, and treated my mother and me like liars when we called to make a simple policy change. Unprofessional and aggressive--would not recommend their life insurance services.

She reported to the state that I did not have insurance for a few days, which resulted in my…read morelicense being suspended and me having to pay a fine. This situation could have been handled better with proper communication and verification.

State Farm has been my ins. company for years. I moved to Miami in mid August, I needed to get…read morerenters insurance. After 2 weeks of moving and settling in my place, Hurricane Irma was coming upon us and I had to get my ins. pronto. I called 2 agencies in my Miami area. (Tuesday after Labor Day) The phone lines were busy which was understandable, after a few attempts of trying get through I left a voice mail at this office (which I normally don't like to do because I never hear back from businesses). Guess what.....I received a call back!!! Mily Tejada was the rep that called me, she got right on it, we were both online she was sending me docs to sign and I was sending them back. She made sure that I was going to be insured before the day was out. All this started around 2pm, I was fully insured and ready to go by 4pm. (The only delay was in the lag time of getting documents downloaded) Mily exceeded my expectations, she was very knowledgeable, professional and kind. Happy Customer!!! :-) Highly recommend!!!