Not sure if i have the right location for Miami zip codes. My complaint is about customer service. KAT (he/she) was rude, unpleasant, arrogant and condescending, when i told her i was gonna complain about her in the survey, she made sure i didn't get the survey by hanging up. Then i called a few more times to put a formal complaint about the call and escalate, but all other agents like John and some other guy teamed up to make sure my call didn't go through, and also hung up on me several times.
First day of the policy! Great representation of Direct Insurance / Allstate, great service! Hopefully the crappy service ends here. Feel free to contact me about this, i have the calls, date and time! read more