I did not deal personally with this office but Direct General Insurance has been wonderful to me. I never had to deal with anyone and that is the best part. I set up my policy online, chose what coverages I needed, paid for it and the policy was active that same day. I was involved in an accident March 28 and I have the settlement check already. The agents I spoke with were all very professional and took care of everything. I will be back on their website as soon as I get a new vehicle setting up my new policy with Direct. I chose Direct in the first place because they had the best prices I could find for the coverages I needed. I am thrilled with the service I received and will be with Direct General for a very long time. read more