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Direct Auto Insurance

1.0 (2 reviews)
Open 10:00 am - 4:00 pm

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Texas Farm Bureau Insurance - 5 a.m. Colorado. Just hit a 300-lb 6-8 point mule deer. Car was eventually totaled.

Texas Farm Bureau Insurance

(1 review)

In early October (2022), coming home from Colorado, I hit a 300-lbs mule deer with 6-8 points on a…read moredark, two-lane, shoulderless backroad at 5 a.m. By 9 that same morning, Brad Roberson from the Weatherford office had reserved a rental car for me and arranged for a wrecker to come get the car. I wasn't out of pocket for anything. Within a week, even though the car was out of state, FB had the car towed, stowed, and evaluated and I had a more-than-expected settlement. Matt Harmon had a new policy for me as soon as I had a new car. I called Brad and Matt quite a bit during that time, and they were always eager to answer my questions and make sure I was taken care of. From the time I hit the deer to the time FB had a settlement prepared for me was a week! A week! And the settlement paperwork was extraordinarily detailed. It outlined everything that was impacted and would require repair, beyond anything I could've imagined. They gave me what I thought was beyond fair-market value for a car that had well over 224K miles on it. There was no haggling with impersonal adjusters. I've had a lot of insurance policies on cars before, but I've never in my over half-century of life have ever had such a pleasant and hassle-free experience with an insurance company. It was truly amazing. And no, no one is paying me to say this. I have no ulterior reasons or personal gain vested in this review. I'm just a happy customer who thinks that in our day and age of cancel culture and fake news, this little story was worth telling. No one asked me to write this review. Truly this one reason is why Farm Bureau gets the customer satisfaction award from J.D. Power every year. Thanks, Rob and Matt and everyone else at Farm Bureau who made this possible. Daniel Ray Parker Co., Texas

From the owner: Since 1952, Texas Farm Bureau Insurance has been protecting members' moments - the big, the small,…read moreand the everyday.

Direct Auto Insurance - autoinsurance - Updated May 2026

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