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    Direct Auto Insurance

    3.0 (2 reviews)
    Closed 9:00 am - 5:30 pm

    Services - Direct Auto Insurance

    Car and truck insurance

    Life insurance

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    9 months ago

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    3 years ago

    Best agent by far!! Thank you, Cassandra for going above and beyond in my quest for affordable coverage.

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    Allstate Insurance Agent: Thomas R. Crutchfield - Allstate Insurance

    Allstate Insurance Agent: Thomas R. Crutchfield

    (4 reviews)

    after my first year was up the policy went up by $400 a month. I was never notified ,three days…read morelater I called to cancel the polic after looking at my bank statement .I was told by Thomas Crutchfield that he would send me my refund 30 days later and many phone calls they kept on giving me the runaround never sent me anything .He wants to charge me $698 plus an extra $31. Now he has sent me to collection agency and the price went up to$898 and $64 for five days ues.Good hands are only good to reach in your pocket from Allstate.

    Rest assured - you can rely on Tom and Randy Crutchfield for only two things: unprofessionalism and…read morelack of customer service. When we were in the process of closing on the sale of our home and needed guidance and protection more than ever, the Crutchfields left us high and dry. Not only did they neglect to give us crucial advice which left our house uninsured, but they refused to write a new policy to continue our coverage when we desperately needed it because Tom was afraid it would harm their reputation. To make matters worse, Tom was extremely rude and lectured me about consumers blaming insurance companies for their problems. THEN he neglected to udpate our address, and an extremely important check was sent to the wrong address. Allstate Corporate, however, has always been very helpful and reliable. This is a statement only against the Crutchfield Agency. Stay far, far away.

    Direct Auto Insurance - autoinsurance - Updated May 2026

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